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Liberty Honda - Service Center

Hartford, CT

4.5
1,863 Reviews
Call Service Center (860) 856-8700

1,863 Reviews of Liberty Honda - Service Center

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February 06, 2024

Good experience overall. Covered each of my concerns I had with the vehicle when I brought it in and went over new issues they diagnosed. Would recommend. More

by Brent12900
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Feb 07, 2024 -

Liberty Honda responded

Brent, Thanks for sharing about your experience with Liberty Honda. Scott and our team appreciate your business and hope to see you again soon!

February 05, 2024

The oil change took over an hour to complete. I watched 5 service writers sit at their desks looking to see who's going to approach me. Scott finished his call and came right over. More

by jhickey7
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Report | Print
Feb 06, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 05, 2024

Fantastic Chill chill Describe your experience with the dealership in a few sentences. You may More

by Tyler.waller44
Recommend Dealer
Yes
Employees Worked With
Chris and Jakhari
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Feb 06, 2024 -

Liberty Honda responded

Tyler, It's great to hear that Chris and Jakhari were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

February 04, 2024

Great oil change experience The service was excellent and I will definitely return to this location for my vehicle maintenance. More

by CHANTEL0923
Recommend Dealer
Yes
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Feb 04, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 04, 2024

Fine. I was expecting a cleaning as well as that's what my reservation had said but it was fine More

by RAYA.EISENBERG
Recommend Dealer
Yes
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Feb 04, 2024 -

Liberty Honda responded

Thank you for your feedback, Raya! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 03, 2024

Extremely long wait times even with appointment. Disengaged and unfriendly triage person. Clearly more interested in charging diagnostic fee regardless. Will not be returning for service. More

by NICOLEMORALES34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see the person
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Feb 08, 2024 -

Liberty Honda responded

Thank you for bringing this to our attention, Nicole, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 03, 2024

Overall great service. It was fast and effective. I would come back. Scott and the team were very helpful. More

by angieg2846
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Report | Print
Feb 04, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2024

Overcharged me due to misexplaining how something would work and tried to negotiate to not give me a refund. Eventually they did after I asked twice. More

by Virginia.m.henry
Recommend Dealer
No
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Feb 08, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 01, 2024

The service was quicker than expected and everyone was polite Very clean atmosphere and room More

by Nathandouglasbusiness
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 02, 2024 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 01, 2024

Quick and understandable On time, nice,got the work done. Helpful, respectfully, thanks for fixing what I came in to get done. More

by juliewalter110
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Report | Print
Feb 02, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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