Back

Liberty Honda - Service Center

Hartford, CT

4.5
1,984 Reviews

1,984 Reviews of Liberty Honda - Service Center

Sort by
February 04, 2025

Excellent service and customer service. Very friendly atmosphere. The service rep was very helpful and experienced. More

by CARLOSD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

February 03, 2025

Great service team. My service advisor Svyeta set me up with a loaner car and communicated the service updates throughout the service. She did great. The service tech wh More

by Liberty Honda Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svyeta Reish
Feb 03, 2025 -

Liberty Honda responded

It's great to hear that Svyeta was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

February 02, 2025

Great place to have your fixed and it's always available when you need it More

by tanyareyes98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Tanya, and look forward to your next visit.

January 31, 2025

When an appointment goes smoothly, it is a good day! service Dept. was wonderful, knowledgeable and polite…. And I was in there just for an oil change with tire rotation. More

by Debbiewild1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who handle my car
Jan 31, 2025 -

Liberty Honda responded

Thank you, Debbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 30, 2025

Scott was very communicative! Got everything done in less time than expected, plus cleaned my car More

by Jtjess444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Liberty Honda responded

Thank you for your review and kind words for Scott! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 28, 2025

All that's good no problem experience a little expensive but good great result great work More

by FILLION0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe, Scott, and our team, and we look forward to working with you again.

January 27, 2025

Every year I take my car for annual maintenance at Honda, this year was very frustrated. After left my car the communication with the service representative was very difficult, I spent all afternoon trying t More

by Leokishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly Justiniano
Jan 30, 2025 -

Liberty Honda responded

We're sorry to hear about your experience, Leo, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 27, 2025

This dealer is very dishonest they charge 600 to change a 10amp fuse telling me it takes 3 hours to change the fuse. Do not go there they take long with your vehicle and then if its a simple fix they waste More

by yungberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly 4
Jan 27, 2025 -

Liberty Honda responded

Yungbeery86 We are sorry you were not made aware of what goes into a tricky electrical repair. Problems with wiring are always more than just a 10 amp fuse. There are reasons why those fuses blow that must diagnosed then repaired. Electrical repairs require chasing the wiring finding out where the fault exist...blown fuses are not just an annoyance they are a signal of a bigger possible hazardous situation I would welcome the opportunity to discuss your repairs in detail if you would like to give me a call Dave Gundersen Service Manager (860)241-1428

January 27, 2025

The dealership has changed in that appointment and work were more precise. Don’t mind waiting but need more certainties on length of wait as to when work will be completed. More

by JERINEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Liberty Honda responded

Thanks for your feedback on your recent visit to our dealership. We look forward to working with you again!

January 26, 2025

Excellent service dept. Chloe is the best. Great personality, Has been my service advisor for years. Very helpful. Give her a raise !! More

by FLORINEBORODIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Liberty Honda responded

Thank you, Florine, for taking the time to share your thoughts on working with Chloe and our team. We're glad to hear we delivered such a great experience!