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Liberty Honda - Service Center

Hartford, CT

4.5
1,863 Reviews

1,863 Reviews of Liberty Honda - Service Center

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June 07, 2024

Made an appointment to have work done under warranty. Work was never completed/started and had to coordinate to be picked up and dropped off. Very frustrating and not a pleasant experience. More

by BZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenda
Jun 12, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 07, 2024

Pleasant service department advisors an completed the job on time as explained when calling for the appointment More

by bbachand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

June 06, 2024

Both Scott and the technician who worked on the car were professional and thorough. Will keep coming back here because of people like them. More

by HENRYBARBOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Liberty Honda responded

Thank you, Henry, for the kind words for Scott and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you.

June 06, 2024

I Had a really great experience with Honda liberty . Very great customer service. Communication was great as well . More

by Nicole_allen626
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Liberty Honda responded

Nicole, Thank you for your very kind review. Chloe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 06, 2024

Courteous, clean, professional, friendly. Appointments are made easy online, communication is maintained. Service is completed and no discrepancies are noted. More

by Luis Goitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda in service 5 stars
Jun 06, 2024 -

Liberty Honda responded

Luis, Thank you for choosing Liberty Honda. Your service feedback and rating mean a lot to us. We're glad Chloe was able to help, and we hope to see you again!

June 05, 2024

Service was very good in an out very quick. Battery replacement, oil change, I'm happy. More

by CDALEY_OMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Gonsalves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2024

Exceptional service from start to finish! From the moment I stepped into the dealership until driving away in my Pilot, every interaction was professional, courteous, and efficient. Kudos to More

by grisselleh21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda, we hope you enjoy your new Pilot!

June 01, 2024

I dropped off my car on a Sunday night for a Monday morning appointment. Dealership “didn’t get” to my car on Monday and promised a call the following day. I heard nothing for 5 days. I called several More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Katherine. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 29, 2024

The service is fast and efficient. Employees are all very nice and keep me informed of progress. More

by therunnyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

May 29, 2024

I Will always come here for service - liberty has a great service department that always makes me happy! More

by FBERWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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