Liberty Honda - Service Center

The dealership was clean an all the staff was helpful and knowledgeable about any an all questions I had. knowledgeable about any an all questions I had. More

Ordered one simple part to replace, and was told an estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the ca estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the car for our appointment. It even says that on the service paperwork. Waited TWO HOURS only to find out the tech put the old part back in! Thank goodness we checked before leaving! After telling the team they screwed up, the actual new part was installed in under 15 minutes! Seriously? Obviously, they said no payment due after that fiasco - but almost 2-1/2 hours for a simple 15-30 minute job, and unnecessarily very late to work. The technician was obviously not attentive to the details of the job to spend that amount of time only to do it so thoroughly wrong. The manager did his best to smooth things over, but it's hard to gloss over that kind of incompetence. Luckily this was a cosmetic fix, but I would be nervous to bring an important mechanical issue to this team. More

I dropped my car off at 12 for my schedule 12:30 p. m. oil change and warranty inspection appointment. When 3 p.m. rolled around I call them to see if my car is ready. They told me that they haven’t sta m. oil change and warranty inspection appointment. When 3 p.m. rolled around I call them to see if my car is ready. They told me that they haven’t started working on my car because they're backed up. How when I schedule an appointment. (NOTE: I was turned away the day before by the same service person because I didnt have an appointment). When I finally picked up my car the service person that was supposed to be working on my car gave my information to a new person. Also the only work done was the oil change. I was told my car warranty inspection couldn't get done because I've denied the service on my last visit. I brought my car at Liberty Honda and not at Enfield Honda because of that warranty service. So, someone please tell me why would I decline it? I'm completely over LIBERTY HONDA. More

Dealer handled my car issue well and communicated with me what was going on with my car. Would go again if I need car service. me what was going on with my car. Would go again if I need car service. More

John the salesman had good intuition what I wanted and suggested a used 2013 Crosstour. It’s too bad Honda doesn’t make them. It’s feels safe to drive suggested a used 2013 Crosstour. It’s too bad Honda doesn’t make them. It’s feels safe to drive More

At a crunch time for the shop, Brenda Colon did a great job moving a complicated repair procedure through the shop for me, Many thanks, Brenda ! Five star service !! job moving a complicated repair procedure through the shop for me, Many thanks, Brenda ! Five star service !! More

Thanks for your support, and your service Mrs Manager ,thanks again without your help my car will be disabled ,thanks again without your help my car will be disabled More

Svetlana was helpful and attentive. However, they did not send my car to be washed after. However, they did not send my car to be washed after. More

Good service best group of individuals top notch workers. . best service best advisors best satisfaction . best service best advisors best satisfaction More

Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees was extremely rude and yelling at me, despite the fact I expressed my discontentment with the vehicle without raising my voice. The manager intervened and he was good with taking care of the issue; however, once my car was with the service department I received no updates, unless I called. More