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Liberty Honda - Service Center

Hartford, CT

4.5
2,047 Reviews

2,047 Reviews of Liberty Honda - Service Center

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January 28, 2025

All that's good no problem experience a little expensive but good great result great work More

by FILLION0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe, Scott, and our team, and we look forward to working with you again.

January 27, 2025

Every year I take my car for annual maintenance at Honda, this year was very frustrated. After left my car the communication with the service representative was very difficult, I spent all afternoon trying t More

by Leokishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly Justiniano
Jan 30, 2025 -

Liberty Honda responded

We're sorry to hear about your experience, Leo, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 27, 2025

This dealer is very dishonest they charge 600 to change a 10amp fuse telling me it takes 3 hours to change the fuse. Do not go there they take long with your vehicle and then if its a simple fix they waste More

by yungberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly 4
Jan 27, 2025 -

Liberty Honda responded

Yungbeery86 We are sorry you were not made aware of what goes into a tricky electrical repair. Problems with wiring are always more than just a 10 amp fuse. There are reasons why those fuses blow that must diagnosed then repaired. Electrical repairs require chasing the wiring finding out where the fault exist...blown fuses are not just an annoyance they are a signal of a bigger possible hazardous situation I would welcome the opportunity to discuss your repairs in detail if you would like to give me a call Dave Gundersen Service Manager (860)241-1428

January 27, 2025

The dealership has changed in that appointment and work were more precise. Don’t mind waiting but need more certainties on length of wait as to when work will be completed. More

by JERINEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Liberty Honda responded

Thanks for your feedback on your recent visit to our dealership. We look forward to working with you again!

January 26, 2025

Excellent service dept. Chloe is the best. Great personality, Has been my service advisor for years. Very helpful. Give her a raise !! More

by FLORINEBORODIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Liberty Honda responded

Thank you, Florine, for taking the time to share your thoughts on working with Chloe and our team. We're glad to hear we delivered such a great experience!

January 24, 2025

Scott was very detailed in what service the car needed and what the price would be More

by lagasselarry
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2025

I keep coming back to Liberty Honda because they listen ti what I say about what my truck needs. I have especially liked when I get to work with Svetlana. She is very good and makes you feel comfortable. T More

by Urwifey73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svetlana
Jan 24, 2025 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 23, 2025

They are Prompt and implement the work as asked. They did the multi point inspection which was great More

by AMKANDARPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 22, 2025

Chloe and her team are simply the best in the business. I would never consider taking my vehicle to any other service center. Liberty Honda provides great customer service, trustworthy and superior repair More

by Alpine188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe and the team met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 21, 2025

Associate Got us in and out and the work was done ain a timely and professional manner. Everything was great 😃 More

by ramirez.c.2420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Liberty Honda responded

We are very happy to hear Chloe and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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