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Liberty Honda - Service Center

Hartford, CT

4.5
1,865 Reviews
Call Service Center (860) 856-8700

1,865 Reviews of Liberty Honda - Service Center

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November 18, 2024

I don't be bringing my car to Liberty Honda again. I went in for oil change and brakes change. My brakes are worst when I puted up my car. I took it back and was told I puted up a rock in the rotor. N More

by PATRICIAF416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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November 18, 2024

The service techs are very responsive and helpful. I haven’t had service recommended that was not needed. More

by FIREDAVEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svetlana Reish
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Nov 18, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2024

Quick and easy process customer service was above and beyond I was well taken care of More

by nykirajarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda colon
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Nov 18, 2024 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 14, 2024

Excellent service. Informed about price and wait time. Called with details when car ready for pickup More

by SADLERSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 12, 2024

I was really happy with how my service turned out as well as the speed of it More

by Tobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 11, 2024

I’ve always brought my car to this dealer but the last two times I took it to another mechanic after and found out that all of the services recommended to me didn’t actually need to be done. Upselling lik More

by KRISTIELEVESQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name
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Nov 15, 2024 -

Liberty Honda responded

Kristie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 09, 2024

Svetlana was very helpful and willing to help the customers. I was very happy with her service. More

by Kindmoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SVETLANA REISH
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Nov 10, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 09, 2024

Everyone was polite. Everything was explained well as to what's being done. Waiting area well equipped. They also washed my car. More

by APPIATUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Liberty Honda responded

Thank you for taking the time to leave us a five-star rating. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 08, 2024

Vehicle was not repair properly. After driving the vehicle for about 100 miles, I had the same issues. Had to get someone else to look at the car. The dealer also damaged one of my f More

by MICHAEL.A.VERNON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 07, 2024

I was very pleased with the service that I got and done also in a timely manner. They were kind and very friendly and very concerned about the service they were doing on my car. More

by DSTEW605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Liberty Honda responded

Thank you for your review. We'll be sure to share your feedback with our crew. Thank you for choosing Liberty Honda.

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