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Liberty Honda - Service Center

Hartford, CT

4.5
2,051 Reviews
Call Service Center (860) 856-8700

2,051 Reviews of Liberty Honda - Service Center

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April 21, 2025

I had a 11 o’clock appointment for an oil change. It took me two hours and by the way they didn’t even wash my car. More

by SD6080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 20, 2025

Helpful and professional Responsive to my requests, sent me a video and explained their process. More

by Patcase
Recommend Dealer
Yes
Employees Worked With
manager of the service dept.
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Apr 21, 2025 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2025

Scott is awesome! What a great help! Chloe is great too. They are my go-to! Thanks! More

by Eliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 19, 2025

Fairly quick service, nice people, but still a car dealership so watch out, and be prepared. More

by GPMASON860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2025

The attendance on service department was very friendly and professional She explained to me what was needed to do and she gave me options to choose More

by Hernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Her name is not in list
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Apr 20, 2025 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 18, 2025

Shuttle took forever to bring me home. Had to remind them i was there again More

by Snoboarder97
Recommend Dealer
No
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Apr 21, 2025 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 15, 2025

Chloe is always so helpful and knowledgeable couldn’t ask for a better attendant. I was short of time due to a last minute appointment and she made it work. I will keep going back to Honda because of her! More

by Amchoq40@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 14, 2025

Service was good. Staff was willing to help. Environment was nice. Particularly the parts department was patient with explaining things More

by jonastrout82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svet
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Apr 14, 2025 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 12, 2025

Great experience. Everyone was very helpful and it was easy! I will come back for my next service! More

by heatherking123
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

April 11, 2025

5 Liberty Honda has been my dealership for all my cars for more than 35 years. They do all the maintenance for both of my Cars. I trust their work. More

by Jjcas
Recommend Dealer
Yes
Employees Worked With
Svetlana Reish did a great.
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Apr 11, 2025 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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