Liberty Honda

Taken on time. Price was less than quoted. Service time was good. Waiting area was clean and comfortable.. Price was less than quoted. Service time was good. Waiting area was clean and comfortable.. More

Great service staff! Thorough explanation of all service, and good updates throughout each service experience. Thorough explanation of all service, and good updates throughout each service experience. More

Chloe was wonderful and very helpful. She’s did a great job making things easy to understand She’s did a great job making things easy to understand More

Liberty Honda is the most professional, consumer-friendly dealership I’ve ever had the privilege of working with. Exceptional management led by a savvy, classy, highly personable and patient sales manager (C dealership I’ve ever had the privilege of working with. Exceptional management led by a savvy, classy, highly personable and patient sales manager (Caitlin) supported by competent, knowledgeable sales staff (Tim) who work together to create top-notch customer service with an emphasis on honesty, transparency and Integrity. For someone who has dreaded the process of auto leasing in the past, this has been a joyous and extremely pleasurable sales experience. Liberty Honda found the perfect vehicle at a price and terms no other dealer in the tristate area could come close to! I am certain I will be Liberty Honda’s loyal customer for Life. Thank you Caitlin, Tim, Erin & Marisa. Bravo! More

Nelly was my contact person, and I couldn’t be happier. She is very knowledgeable about my car. My appointment was 11:30 and, I was taken in at 11:30. She is very knowledgeable about my car. My appointment was 11:30 and, I was taken in at 11:30. More

The experience I had at Liberty Hond great the service I received was excellent. Svetlana Reish was alsome she kept me up to date with what was going on with my vehicle. She's the best received was excellent. Svetlana Reish was alsome she kept me up to date with what was going on with my vehicle. She's the best More

Always on top of repairs. Fast and great service. Appreciate the updates from the service department. Fast and great service. Appreciate the updates from the service department. More

I would send a screen shot from Nelly Justinino but she could possible be terminated for how she texted me. Service was fine. My car sat at the exit, washed and ready to go. It was there for about 10 min b could possible be terminated for how she texted me. Service was fine. My car sat at the exit, washed and ready to go. It was there for about 10 min before I got up to see if I could pay and leave. No one was there to answer my question. Then I realized I could text Nelly. Her response was not nice. All capitals and she had the wrong customer. No one needs to be treated like that. I will continue to get service at Balise Honda in west Springfield. I didn’t care for the service people at Liberty, so I went to Balise. I figured I would give liberty another try. No thanks. More

Very difficult to get a human on the phone. Midway through the service, they misdiagnosed a problem and said I needed a new battery. A while later they said I didn't. Not good for customer conf Midway through the service, they misdiagnosed a problem and said I needed a new battery. A while later they said I didn't. Not good for customer confidence. More

Service writer was fantastic and the work was done on time. Will be bringing my vehicle for service from now on. time. Will be bringing my vehicle for service from now on. More