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Liberty Ford Maple Heights
Maple Heights, OH
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
November 24, 2019
Overall experience was fair. B.Hawkins and Nick were easy to work with. Marley was rude and condescending when I did not purchase the upgrades. easy to work with. Marley was rude and condescending when I did not purchase the upgrades. More
by T_Svoboda
Employees Worked With
B.Hawkins (5 stars) and Marley (0 stars, rude)
October 25, 2019
Service Review Bill Claypool is the best! He fully explains what the issue is and gets it fixed in a timely manner. Always come back because of his excellent custom Bill Claypool is the best! He fully explains what the issue is and gets it fixed in a timely manner. Always come back because of his excellent customer service! Been coming here for many years and have referred him to many friends!!! More
by JK13
Employees Worked With
Bill Claypool
September 12, 2019
Test drove a truck and was jacked. Short and to the point do not have any dealings with liberty in Maple Hts. Test drove a 2008 Ford F-150. Dealt with an inept salesman named Arana. L Short and to the point do not have any dealings with liberty in Maple Hts. Test drove a 2008 Ford F-150. Dealt with an inept salesman named Arana. Liked the vehicle and was interested. He told me I was approved for a loan with Northwest , Warren PA. At a rate of 11.5 %. I told Arana not to go any further until I check my credit union rates. Well I was approved for a loan at 5%. Contacted Arana the next day that I wanted to negotiate a lower price. Never heard a word from Arana. 2 weeks later I received a letter from Northwest bashing and demeaning my credit. Point is Arana approved my credit claiming it was 720. Upon attempting to contact Liberty asking for a manger I received the run around. The so called manger seemed to protect Arana and left me very disappointed.. No satisfaction.... More
by Mark
Employees Worked With
Arana
August 29, 2019
service review Altenator problem indicated on a routine oil change/inspection/tire rotation service. Altenator failed a week later. Liberty repaired/replaced it in Altenator problem indicated on a routine oil change/inspection/tire rotation service. Altenator failed a week later. Liberty repaired/replaced it in a timely manner. More
by mustangsalvador
Employees Worked With
Gary Slepsky
August 25, 2019
Amazing experience I had aa amazing experience with the folks at Liberty Ford in Maple heights. Jovon Is an awesome agent who really works to satisfy a customer and not I had aa amazing experience with the folks at Liberty Ford in Maple heights. Jovon Is an awesome agent who really works to satisfy a customer and not only put to in a car but in the car that you want and need. More
by Big Wes
Employees Worked With
Jovon Smiley
August 18, 2019
Service review I took my care in for routine maintenance and they di a great job and also explained that my car actually takes two types of oil.Made the car was wash I took my care in for routine maintenance and they di a great job and also explained that my car actually takes two types of oil.Made the car was washed as well and that I was satisfied before I left the dealership. More
by Diane15
Employees Worked With
Do not know their names
May 22, 2019
Great and Thorough Service The Liberty Ford staff is friendly and helpful, and always has my automobile by the time promised. I finally had to have my brakes changed and as pr The Liberty Ford staff is friendly and helpful, and always has my automobile by the time promised. I finally had to have my brakes changed and as promised service was completed timely and I was informed of any discounts available towards my service. I continue to be very satisfied with my experience at Liberty Ford. More
by Damonw305
Employees Worked With
Jenna Cifani
May 02, 2019
Amazing Experience My experience at Liberty Ford was amazing from the beginning. Lorenzo Martino really worked with me and my negative equity, when other dealerships we My experience at Liberty Ford was amazing from the beginning. Lorenzo Martino really worked with me and my negative equity, when other dealerships were not able. Lorenzo was able to get me into a brand new car with a note that I am very pleased with. If you have any hesitation because of negative equity...don’t! If you want a thorough and committed sales professional to walk you though every aspect of the car buying process please go see Lorenzo Martino! More
by Illie
Employees Worked With
Lorenzo Martino, Bryan Hawkins
April 01, 2019
Kind and helpful service. We really enjoyed working with the sales person. He was friendly but not overbearing and very helpful. He was extremely attentive to our needs, goi We really enjoyed working with the sales person. He was friendly but not overbearing and very helpful. He was extremely attentive to our needs, going beyond what we’ve experienced with prior sales people. We wouldn’t hesitate to ask for him again if we returned to liberty Ford. More
by Dar
Employees Worked With
Lorenzo martino
March 26, 2019
Very helpful. Paid attention to my needs! My salesman was very helpful and paid attention to my needs and what I wanted. The General Manager was nice and made the process go smoothly. I woul My salesman was very helpful and paid attention to my needs and what I wanted. The General Manager was nice and made the process go smoothly. I would definitely recommend Liberty Ford. More
by LaverneW
Employees Worked With
Arana Lynch and the General Manager.
