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Liberty Ford Maple Heights

Maple Heights, OH

3.8
137 Reviews
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5500 Warrensville Center Rd

Maple Heights, OH

44137

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Showing 137 reviews

March 24, 2020

It was excellent. The folks in the body shop were fast, knowledgeable and downright impressive. I would definitely recommend and intend to buy my next Ford at this deal More

by rducatman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich.
Mar 25, 2020 -

Liberty Ford Maple Heights responded

Hi, we appreciate your recommendation of our dealership! We're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 14, 2020

My service was super fix right the first time on time I’m so greatful to have brought my car in for service to Maple’s location More

by Steven reynolds
Recommend Dealer
Yes
Employees Worked With
Mike c
Mar 16, 2020 -

Liberty Ford Maple Heights responded

Steven, glad that we are able to fix the issue! Thank you so much for choosing Liberty Ford, Inc. as your first choice for service!

March 02, 2020

BILL IS THE BEST EVER!!!! GREATEST PLACE EVER!!! WOULD NOT GO ANYWHERE ELSE. I....BEEN GETTING MY CAR SERVICED BY FORD SINCE I GOT MY CAR BUT PRICES ARE VERY HIGH ! More

by ERI1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BILL CLAYPOOL
Mar 05, 2020 -

Liberty Ford Maple Heights responded

Eri, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 01, 2020

Purchased truck from dealer, I live 2000 miles away bought vehicle through website salesman Lorenzo was pleasure to work with truck arrived without couple items, mats, 2nd key, door access code. Lorenz More

by snwman7
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Feb 04, 2020 -

Liberty Ford Maple Heights responded

Snwman7, thank you for your kind review; we are happy to pass along your comments to Lorenzo at Liberty Ford of Maple Heights! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 28, 2020

Thank you for a great service experience. All the staff was friendly and knowledgable. It was worrh purchasing full service package. I will do this for all my cars from now on. More

by lauralew48
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 29, 2020 -

Liberty Ford Maple Heights responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2020

This is the 3rd time my Truck has bee kept at least 4days Twice the wrong diagnosis was made I still don’t have my truck because when you don’t stay with your vehicle they don’t fix it even when you have a a More

by reddrob51
Recommend Dealer
No
Employees Worked With
Mike Chrzan
Jan 29, 2020 -

Liberty Ford Maple Heights responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Liberty Ford of Maple Heights. Please reach out to us at 216-662-3673 and we will do our best to make this better. We hope to hear from you soon.

January 07, 2020

Customer service I experienced excellent customer service. I appreciate Tonna 's help in assisting me with my purchase. He went to another dealer to get the exact veh More

by marthaforrest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonna Davis, Marley Guzman
Jan 08, 2020 -

Liberty Ford Maple Heights responded

Martha, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

December 13, 2019

Very good Great people to work with! Very friendly and so willing to help me purchase this car for the price I wanted to pay. Would highly recommend Liberty F More

by Gram6968
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brown and 2 managers
November 24, 2019

Overall experience was fair. B.Hawkins and Nick were easy to work with. Marley was rude and condescending when I did not purchase the upgrades. More

by T_Svoboda
Recommend Dealer
Yes
Employees Worked With
B.Hawkins (5 stars) and Marley (0 stars, rude)
Dec 03, 2019 -

Liberty Ford Maple Heights responded

Hello, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. If you are willing to give us another chance, please contact us and we will do our best to turn your experience around. Thank you, and take care. Liberty Ford of Maple Heights 216-662-3673

October 25, 2019

Service Review Bill Claypool is the best! He fully explains what the issue is and gets it fixed in a timely manner. Always come back because of his excellent custom More

by JK13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Claypool
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