Liberty Ford Maple Heights

Booking an online appointment for service needs to be updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going to cost over $130 for them to test to see what the problem was, not including the actual cost to repair it which was not necessarily the issue. The issue was that they were not able to service my car unless I were to leave it overnight, I wish that I was told that online or someone could have called to let me know that. I was not able to leave my car due to not having a ride, I was not offered a ride or even a rental car since they needed my car overnight. I was not even able to bring my car in on the weekend because that particular testing is not offered on Saturday’s. I am very disappointed and will take my car somewhere else with better accommodations. More

I was called to schedule an appointment to have my oil pan replaced. The vehicle was checked in. After 5 hours was not worked on. pan replaced. The vehicle was checked in. After 5 hours was not worked on. More

Recently bought a used car mainly online through the dealership. Everything went very well at the dealership and they were very friendly. We love the car and could t be happier with the deal. Only reaso dealership. Everything went very well at the dealership and they were very friendly. We love the car and could t be happier with the deal. Only reason not a 5 is that even though we had everything already worked out it took about an hour longer than it should have. It sure what the wait was but we have 3 small children. Thanks More

Totally ignored. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. More

Great customer service and selections.Very help ful willing to help any time if needed.Matt is very nice and Marley.My girls loved the car i picked willing to help any time if needed.Matt is very nice and Marley.My girls loved the car i picked More

Lost a sale over less than $300 I went to Liberty Ford on a Friday to look at and possibly purchase a car that I had been looking at online. I had done my research, knew what I wante I went to Liberty Ford on a Friday to look at and possibly purchase a car that I had been looking at online. I had done my research, knew what I wanted and what I wanted to pay. When I got there, the salesman I had first dealt with was off so I dealt with a colleague of his. We test drove the car and I told him thanks I had other cars to look at as well. He asked what he could do to earn my business that day. I told him take $1,000 off the price like I had emailed when I saw the car and I would buy it right then. We went back and forth a few times on payments. I was willing to put some money down (so I came up on my price) but I wanted $285/72 months. They were at $289/72 months. I told them I was at that price I thought was fair (I didn't have to buy a car that day and had other places to check out as well). After 3 hours there, we ended up leaving over a difference of $288. At one point, the salesman came back that he could get me the $285. I was happy. Yep, it would only add on 3 months of payments. Really? As if I didn't know how to do math. That would have cost me an additional $567 over the life of the loan. I left and emailed the original salesman and said I was going to buy a car soon and to let me know if he could budge at all. He came back that the price was firm. If he had counter offered and met me in the middle I would have done the deal but he didn't. On Monday I went to another dealership and purchased the same car. Same color, same interior, almost the same mileage, etc. In fact the only difference was a few thousand miles. I got the vehicle for the price I wanted from Liberty and now have told 3 people about the service I received at Liberty (where I didn't buy) and Fred Martin (where I did buy and will purchase my next vehicles as well). Long story short. Know what you want, know what you want to pay and be willing to walk away. You may end up with a better deal somewhere else. More