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Liberty Ford Maple Heights

Maple Heights, OH

3.8
136 Reviews
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5500 Warrensville Center Rd

Maple Heights, OH

44137

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Showing 136 reviews

November 20, 2021

Usual preventative maintenance visit, oil change service and battery replacement. No major issues found, no service issues at this appointment. More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
October 19, 2021

The Customer service is fantastic, and it shows through management. People are who they are led by. More

by Marisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marley and Pete
Oct 28, 2021 -

Liberty Ford Maple Heights responded

Hi Marisa, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 17, 2021

My dealer experience with Liberty Ford in Maple Heights, Ohio was excellent! The ordering of my 2022 Maverick went smoothly and just last week I get a call that my truck came in. My sales person Tonna Davis More

by Maverick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Smith, Tonna Davis
Oct 28, 2021 -

Liberty Ford Maple Heights responded

Hi Maverick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for choosing Liberty Ford, Inc., and we hope to see you again soon!

September 20, 2021

I bought a certified used F150 from them from out of state. The entire process was super easy. They were great to work with and fair to negotiate with. They even drove the car to me from Ohio to Nashv More

by Btimson7998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 24, 2021 -

Liberty Ford Maple Heights responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 16, 2021

Made an appointment a month ago for today at 11:00am. I believe the APIM needs to be replaced. Ford has it in their computer that my vehicle has a FIELD SERVICE ACTION on the APIM. When making the appointm More

by jsmendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Aug 19, 2021 -

Liberty Ford Maple Heights responded

Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Liberty Ford, Inc.. We would like to work towards a resolution, so if you are willing, please reach out to Liberty Ford of Maple Heights at 216-662-3673 to discuss this further.

Aug 19, 2021 -

jsmendo responded

Thanks for reaching out but no thanks. Nothing to discuss. Ford lost me as a customer

July 03, 2021

The people at Liberty Ford make me feel like I am part of the family. More

by Harry King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 06, 2021 -

Liberty Ford Maple Heights responded

Hi Harry, your comments keep us motivated and working hard for all our guests! Thank you again for choosing Liberty Ford, Inc., and we hope to see you again soon!

June 04, 2021

I have a 2013 Ford F-150 that requires service for a RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently More

by Jspencer0509
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike (not there anymore) Mike Matt and some other people I can’t remember
Jun 04, 2021 -

Jspencer0509 responded

This place is a joke, who works here waiting on a part 7 months for a recall. I almost died in this vehicle and all they can say is the parts been ordered.

June 03, 2021

Booking an online appointment for service needs to be updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going More

by pontiacnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 06, 2021 -

Liberty Ford Maple Heights responded

Hi Pontiacnh, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Liberty Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact Liberty Ford of Maple Heights 216-662-3673 and we will do our best to make this better. We hope to hear from you soon.

February 08, 2021

I love my New 2020 F150, Couldn't be happier with with the great staff at Liberty Ford. They had exactly what I was looking for. Pete and Casey were awesome to work with. More

by bartholo7225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Syntax, Casey Mc Caskill, Jovan Smiley
November 02, 2020

I was called to schedule an appointment to have my oil pan replaced. The vehicle was checked in. After 5 hours was not worked on. More

by iwilson514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Marquard
Nov 05, 2020 -

Liberty Ford Maple Heights responded

Hello, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give us a call at Liberty Ford of Maple Heights 216-662-3673 and we will do our best to make this better. We hope to hear from you soon.

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