Liberty Ford Maple Heights

I was looking at a pre-owned Ford Escape for my parents and wanted to have a pre-sale inspection completed on it. I was not able to personally bring the vehicle in because we live 4.5 hours away. I coordin and wanted to have a pre-sale inspection completed on it. I was not able to personally bring the vehicle in because we live 4.5 hours away. I coordinated with Susan on what I wanted to accomplish and she was extremely helpful. Once the inspection was completed she called me with the results, emailed me the inspection list and even sent me a list of what options that particular Escape had on it. Along with the results she gave me pricing options for the repairs. It was an outstanding experience even though she knew that we were about 4.5 hours away and not a local customer. I would highly recommend this Dealership for any service work you may have. Be sure to ask for Susan Macri. Thanks for outstanding customer service!!! More

Awesome dealership! Great selection of vehicles and also very helpful. Love my Ford Focus, you should stop here if you're in the area and looking for a new ride. very helpful. Love my Ford Focus, you should stop here if you're in the area and looking for a new ride. More

Forced to bring my car there for oil changes - corporate account, and for simple oil change it takes 90-120 minutes every-time. Ridiculous!!!! The service department's workers, who check your car in, are ve account, and for simple oil change it takes 90-120 minutes every-time. Ridiculous!!!! The service department's workers, who check your car in, are very rude and try to avoid you like the plaque. Trying to get anyone to help you or trying to get answers is nearly impossible, as they would rather answer the phone and keep you waiting. If your time is valuable to you ... DON'T bring your car her for service. More