Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Liberty Ford Maple Heights
Maple Heights, OH
136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 136 reviews
February 25, 2015
Great customer service I had a wonderful experience at Liberty Ford in Maple Heights. Steven Bissler was my salesman and gave me what i want plus much more!! Everything went I had a wonderful experience at Liberty Ford in Maple Heights. Steven Bissler was my salesman and gave me what i want plus much more!! Everything went smooth and fast with purchasing and he was very professional. He knew answers to every question i had to the vehicle i purchased from him, which eased my mind. He was also very reminding of my temp tags and when the expired. Kept reminding me to get the inspection so they can order my plates. Very convenient! Steven is a great addition to Liberty Ford! More
by rachael
Employees Worked With
Steven Bissler
February 23, 2015
Good Experience I was looking for a pre-owned vehicle and went in thinking I knew what I wanted. I talked a lot with one of the dealers who was really able to help me I was looking for a pre-owned vehicle and went in thinking I knew what I wanted. I talked a lot with one of the dealers who was really able to help me out and provide me with a lot of information that helped me make a totally different decision that I think was a lot better for my needs. Very friendly staff and great selection. I recommend speaking with Lavair if you go in. More
by EmmaL
Employees Worked With
Lavair
October 24, 2014
Worst customer support I've ever had Took my town car in to get a warranty paint job because of rust. First rime there they lost my appointment. Set up a new appointment through Lincoln c Took my town car in to get a warranty paint job because of rust. First rime there they lost my appointment. Set up a new appointment through Lincoln corporate. No loaner set up. They gave me the option to pay out of my pocket and I would be reimbursed. (Lincoln told me this The first rime I went there they tried to tell me that it was damaged previously and it was not fixed right. They weren't going to warranty it. We bought the car new and hadn't wrecked it. I think they were trying to get out of doing warranty work.) Finally they agreed to fix it but it's been a nightmare ever since. More
by eric.miller.9480111
Employees Worked With
Brandon or Mike in autobody
January 27, 2014
I was looking at a pre-owned Ford Escape for my parents and wanted to have a pre-sale inspection completed on it. I was not able to personally bring the vehicle in because we live 4.5 hours away. I coordin and wanted to have a pre-sale inspection completed on it. I was not able to personally bring the vehicle in because we live 4.5 hours away. I coordinated with Susan on what I wanted to accomplish and she was extremely helpful. Once the inspection was completed she called me with the results, emailed me the inspection list and even sent me a list of what options that particular Escape had on it. Along with the results she gave me pricing options for the repairs. It was an outstanding experience even though she knew that we were about 4.5 hours away and not a local customer. I would highly recommend this Dealership for any service work you may have. Be sure to ask for Susan Macri. Thanks for outstanding customer service!!! More
by ShaunW1
Employees Worked With
Susan Macri
March 13, 2013
Awesome dealership! Great selection of vehicles and also very helpful. Love my Ford Focus, you should stop here if you're in the area and looking for a new ride. very helpful. Love my Ford Focus, you should stop here if you're in the area and looking for a new ride. More
by nathankunst
Employees Worked With
Dustin
April 14, 2010
Forced to bring my car there for oil changes - corporate account, and for simple oil change it takes 90-120 minutes every-time. Ridiculous!!!! The service department's workers, who check your car in, are ve account, and for simple oil change it takes 90-120 minutes every-time. Ridiculous!!!! The service department's workers, who check your car in, are very rude and try to avoid you like the plaque. Trying to get anyone to help you or trying to get answers is nearly impossible, as they would rather answer the phone and keep you waiting. If your time is valuable to you ... DON'T bring your car her for service. More
by paul1952
Employees Worked With
Can't remember - Femaile with short hair
