Liberty Ford Maple Heights

Deception Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager offer nothing to correct the problem. Also (quote) l do not have to tell the buyer that the car is damaged. He said sold as is with no notification on the car. A deceptive manager out for himself. Very disappointed. More

Bad experience Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. More

Thank you! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! More

Very Disappointed In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I h In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I had to be at work by a specific time (I was two hours late), the experience was good and I felt the deal I was given and the trade-in value they provided for my vehicle at the time was fair. I provided positive feedback and posted similar reviews elsewhere. Two weeks ago I had a 600 mile round trip to take. Before I left, the My Ford Touch/SYNC system stopped working. Everything related to the SYNC system was gone. Needless to say, I was livid. This was a MAJOR inconvenience. Having done the research, I have come to understand the MFT/SYNC system is quite flawed and often requires replacement of the APIM (Accessory Protocol Interface Module). My vehicle is a 2011 Ford Edge w/ just over 28,000 miles on it. 5/26/16 I brought my vehicle to the dealership, spoke to Gary Slepsky, who I advised the APIM more than likely needs to be replaced and they or Ford need to help me out with this, warranty included or not, as this is a well known, well documented manufacturing defect. This is not related to wear and tear and I did nothing to cause the system to malfunction. Over three hours later and charging me $140.00, Gary told me exactly what I already knew. The APIM needs to be replaced and of course, it was a part they did not stock. He instructed me he gave a case number to Ford and he would be in touch. I was provided no time frame, no estimation of cost in the event Ford is not willing to help me, no empathy or understanding of how incredibly frustrating this is, he was dismissive and it was a very cold experience. There was no ownership of the situation, instead he immediately told me there is nothing he can do, it was up to Ford. I left the dealership feeling he or anyone else did not care about me or my situation. Still no response and I am left hanging to wonder what the outcome will be. I will be happy to retract any negative reviews if the outcome is fair, but this was an awful customer service experience and I am starting to regret my buying decision. More

Great Service My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They both worked very hard to get me approved and I am truly thankful for such great service. Great place to shop for a car. More

Awesome My salesman Walt was the best him and the other financial guy was the best ever. I will send any and everyone to the dealership. My salesman Walt was the best him and the other financial guy was the best ever. I will send any and everyone to the dealership. More

Sales experience My experince from the time Bill Claypool in Service introduced me to Chad, Sales Manager & Chad introduced me to Jim O, my Sales Rep was wonderful. G My experince from the time Bill Claypool in Service introduced me to Chad, Sales Manager & Chad introduced me to Jim O, my Sales Rep was wonderful. Greg Davis, Business Manager explained all the details of the financing More