
Liberty Ford Maple Heights
Maple Heights, OH
Filter Reviews by Keyword
By Type
Showing 140 reviews
Never again The Absolutely Amazing experience I had at the Liberty Ford Dealership was BBB certified and unforgettably terrible! I felt completely overwhelmed and The Absolutely Amazing experience I had at the Liberty Ford Dealership was BBB certified and unforgettably terrible! I felt completely overwhelmed and forced to make a purchase of a vehicle outside of my personal budget by the aggressive salesman. He stood obnoxiously over me while I patiently searched online for available cars on the lot, then his Egotistical Middle-aged Manager proceeded to make sarcastic comments/small talk about the mountain bike I used for transportation to the dealership. 2 minutes later I left because I didnt feel welcome. The following week I made a appt. to see another vehicle with a different salesman. The morning of the appt. I looked online while waiting on the saleman in the store to find out the car had been sold the night before. I am the 1% Customer that gets overlooked everyday by pushy, mean, sales people that want Blood or a Sale. We never make a huge deal from being disappointed because you'll never see us again. We simply say "Thank you" and walk away. The comical bitter experience eventually fades away and becomes the wonderful introduction to a unbelievable storytelling tale with a different Dealership that treats you with respect as you're writing out a check for the Full Amount of the Vehicle. More
STAY AWAY FROM THESE CROOKS Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my 15 year career! Do not fall prey to there tactics! They have no regard for customers or their own employees! Go to Nick Mayer in Mayfield or Any OTHER FORD DEALER NOT NAMED Liberty!!! I could not stomache any longer how they stick it to the customer! More
Great! Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehic Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehicle. More
Excellent customer service and Salesperson If you are searching for a new or used car you need to go to Liberty Ford. You will received the best customer service and you will not be there for If you are searching for a new or used car you need to go to Liberty Ford. You will received the best customer service and you will not be there for hours; they do what needs to be done to get you approved quick. Thank you Liberty Ford and Jovan Smiley; seeing my husband smile everyday driving that 16 Mustang is priceless More
Great Experience Great Customer Service. I asked a very simple question if the vehicle had heated seats. In hardly anytime I had a 360 degree walk around video in my e Great Customer Service. I asked a very simple question if the vehicle had heated seats. In hardly anytime I had a 360 degree walk around video in my emailbox from Lorenzo Martino . He showed the car was equipped with heated seats. We drove up afterwork and went home with the car More
Deception Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager Bought a 2014 Buick Verno. Car exterior had scratches on it that l believe happened being detailed to take home. Alex Petravick the used car manager offer nothing to correct the problem. Also (quote) l do not have to tell the buyer that the car is damaged. He said sold as is with no notification on the car. A deceptive manager out for himself. Very disappointed. More
Bad experience Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. Trusted them at first, but they are worst than the rest of the salesmen. Sell you bad cars and won't fix anything. Don't trust these guys. More
Thank you! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! More
Very Disappointed In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I h In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I had to be at work by a specific time (I was two hours late), the experience was good and I felt the deal I was given and the trade-in value they provided for my vehicle at the time was fair. I provided positive feedback and posted similar reviews elsewhere. Two weeks ago I had a 600 mile round trip to take. Before I left, the My Ford Touch/SYNC system stopped working. Everything related to the SYNC system was gone. Needless to say, I was livid. This was a MAJOR inconvenience. Having done the research, I have come to understand the MFT/SYNC system is quite flawed and often requires replacement of the APIM (Accessory Protocol Interface Module). My vehicle is a 2011 Ford Edge w/ just over 28,000 miles on it. 5/26/16 I brought my vehicle to the dealership, spoke to Gary Slepsky, who I advised the APIM more than likely needs to be replaced and they or Ford need to help me out with this, warranty included or not, as this is a well known, well documented manufacturing defect. This is not related to wear and tear and I did nothing to cause the system to malfunction. Over three hours later and charging me $140.00, Gary told me exactly what I already knew. The APIM needs to be replaced and of course, it was a part they did not stock. He instructed me he gave a case number to Ford and he would be in touch. I was provided no time frame, no estimation of cost in the event Ford is not willing to help me, no empathy or understanding of how incredibly frustrating this is, he was dismissive and it was a very cold experience. There was no ownership of the situation, instead he immediately told me there is nothing he can do, it was up to Ford. I left the dealership feeling he or anyone else did not care about me or my situation. Still no response and I am left hanging to wonder what the outcome will be. I will be happy to retract any negative reviews if the outcome is fair, but this was an awful customer service experience and I am starting to regret my buying decision. More
Great Service My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They both worked very hard to get me approved and I am truly thankful for such great service. Great place to shop for a car. More