Liberty Ford Maple Heights

Purchased a new 2017 Ford Edge In August of 2017 my wife and I purchased a 2017 Ford Edge. Lorenzo Martino was our sales consultant. There were 4 different incentives coupled with v In August of 2017 my wife and I purchased a 2017 Ford Edge. Lorenzo Martino was our sales consultant. There were 4 different incentives coupled with various lending options that required some discussion and thought and the process took a while. Lorenzo remained helpful and even tempered even when we gave him some negative feedback on the pricing options and the bottom line. We ended up purchasing the car and left the dealership that evening feeling we received an honest and fair deal. Lorenzo I think went above and beyond making this happen. His sales technique was not high pressure, it was patient, friendly and informative. In addition we were helped and impressed by another of Liberty's sales associates (sorry do not remember his name, had the desk next to Lorenzo and graduated from Holy Name High School). And best of all the finance manager approving the deals found us an additional last minute discount that was really unexpected. So all good. Recommend the whole gang. More

Lorenzo Martino (sales consultant) Lorenzo Martino of Liberty Ford Maple Heights pointed out a Ford Fusion with all wheel drive, 2 liter turbo, leather upholstery, 18" wheels, and large Lorenzo Martino of Liberty Ford Maple Heights pointed out a Ford Fusion with all wheel drive, 2 liter turbo, leather upholstery, 18" wheels, and large electronic display board for about $6,000 off list price on a new 2017 Ford Fusion SE. I was pricing another new vehicle for more money with thousands less in desirable options for more money. Lorenzo pointed out a Liberty deal ( sat on lot and they passed the thousands to me instead of the bank) , gave me over $3000 in Ford rebate money, and stayed over past closing with at least 3 other members to about midnight while I kept calling my mechanic friends for advice. The team of Lorenzo and his Ford team didn't apply pressure ( or I would have walked), let me rewrite the contract at least 3 times as I changed my mind. Let me call my mechanic friends that recommended the Ford Fusion and least 3 times to ask maintenance questions. The independent auto mechanics : Jay Beckett and his uncle both said that the Ford is not a "throw away" product ( not intended to drive past the waranty) and parts were all readily available, easy to work with, and built to last hundreds of thousands of miles by simple fluid changes. More

Total satisfied The sales associate Jay von :-) was very helpful they did everything I asked can't my car note where I wanted it and just took extra extra care of me The sales associate Jay von :-) was very helpful they did everything I asked can't my car note where I wanted it and just took extra extra care of me I'm so glad and I love my new 2017 for fusion thank you for More

ripped off i bought a 2010 GMC terrain SLE(9/30/16)- paid$2700 for a "Extra Care Warranty"($100deductable))Liberty Ford MAPLE HTS.,5/12/17 transmission when't ba i bought a 2010 GMC terrain SLE(9/30/16)- paid$2700 for a "Extra Care Warranty"($100deductable))Liberty Ford MAPLE HTS.,5/12/17 transmission when't bad(no gears)tells me that I have to pay them $500 to see if the "transmission is covered,I told them "NO" Im NOT paying $500 for something that should be covered. RESTITUTION;Trade-in the "Terrain for "New 2018 Truck(Advertisement for Liberty Ford) @ no cost to me(FREE & ADVERTISING DEAL) More

Very personable This dealership was very nice and so helpful. They made sure that I got the best deal and all of the discounts I was entitled to. They washed my car This dealership was very nice and so helpful. They made sure that I got the best deal and all of the discounts I was entitled to. They washed my car and transferred my plates and synced my phone. I have been telling everyone about the excellent service I received at this dealership. Thank you so much. RuthA Valler More

One you buy from Liberty, they abandon you Bought a new Ford Focus from Liberty and paid cash. The dealership never sent the title, and after repeated phone calls trying to track it down, was t Bought a new Ford Focus from Liberty and paid cash. The dealership never sent the title, and after repeated phone calls trying to track it down, was told I would have get a new title, at the title bureau, and pay for it myself, despite having paid Liberty Ford a title fee when I bought the car! The dealership never apologized, never acknowledged their mistake, and did not return phone calls. After selling you a car, Liberty could care less what happens next. More

Great!!! I chatted with Lorenzo on the phone prior to the day I went in to look at a Subaru. I went the next day and wanted to test drive the Subaru Legacy. He I chatted with Lorenzo on the phone prior to the day I went in to look at a Subaru. I went the next day and wanted to test drive the Subaru Legacy. He was very helpful and professional and wanted to make sure I loved the car. He was very busy but he always made sure that I was well taken care of there. He is a wonderful salesman! I wanted to stick to my budget and they made it happen! This was my first car buying experience and it was very pleasant. I will definitely be back in the future! More

STAY AWAY FROM THESE CROOKS Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my Former employee who left on good terms. They pull the 4 square on the unknowing customer and I've never seen a dealer screw the customer so bad in my 15 year career! Do not fall prey to there tactics! They have no regard for customers or their own employees! Go to Nick Mayer in Mayfield or Any OTHER FORD DEALER NOT NAMED Liberty!!! I could not stomache any longer how they stick it to the customer! More

Great! Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehic Steve at Liberty Ford was a great salesman. He was professional and kind. I would highly recommend him to anyone interested in purchasing a Ford Vehicle. More