Liberty Ford Maple Heights

They responded quickly to an online inquiry and followed up after purchase. Friendly sales staff. up after purchase. Friendly sales staff. More

Used vehicle I purchased 2019 Silverado didn't even make it 100 miles and has me stranded. Bought it 2 days ago. Now I understand it is a as is purchase but didn't make it 3 days without puking all the engi it 100 miles and has me stranded. Bought it 2 days ago. Now I understand it is a as is purchase but didn't make it 3 days without puking all the engine oil out and leaving me stranded over a hour away from home. Should have known when the vehicle was not even detailed when I made an appointment to look at it in advance, that this was a fly by night place. Be careful buyer beware. Had beaters all my life and never been broke down. First 2 days of buying a 23000 dollar truck I spend money on a tow. Had every intention in letting them make it right. It is a 300 dollar fix they could have done and gotten positive feedback now hopefully someone will see this review and steer clear. I understand it was a as is purchase but if I sold a guy a 23000 dollar truck on Craigslist and 2 days later it broke down and they had to tow it and the repair was 300 dollars I would have put it in the shop and fixed it. Not because by law I don’t have to like the used car manager Dave turner told me to do as he laughed, but because I have integrity. Arana the salesman was very friendly and polite. The used car manager that had called to resolve the issue is nothing but clown. Told me with 6 stores my bad review will not hurt their business. And laughed. Crazy how far they will drive a vehicle and go out of the way to sell a vehicle. but when something goes wrong 2 days after spending 23000 dollars at this business, they are not willing to help with a 300 dollar repair. Could have easily blew an engine had I not pulled over because of smell of burning oil. The market is flooded with used vehicles. Do not buy one from this fly by night place. Go anywhere else.update- now after paying for a 300 detail because they can’t even clean a vehicle they are selling, my interior is all faded out. The detail shop I took it to said these scam artists painted my center console with temporary interior paint to make it look like new. Complete scam artists. I have been treated better at a buy here pay here lot than this chit show of a dealership. Now that I have been ghosted by these clowns I am filing a complaint with the better business bureau for these scam artists. Doctor up junk to sell and then don’t stand behind the junk they sell. More

Terrible mechanics took my car in for a bad misfire requested the engine needed replaced within 2 weeks engine was replaced but there were still isssues with the car took it home because it was drivabl requested the engine needed replaced within 2 weeks engine was replaced but there were still isssues with the car took it home because it was drivable and after a while of driving I noticed smoke coming from hood and windshield getting foggy pop the hood and there’s coolant everywhere mechanic forgot to put the hose clamp on the coolant hose I fixed it myself took it back and they topped the coolant off took it back after a few weeks I noticed I had a exhaust manifold leak I lift my car up and the catalytic converter bolt was almost all the way off and then after all that after driving for some time I always noticed I smell burning plastic while driving on the freeway I lift the car up again and my wheel well liners are burnt of from the tires they don’t replace the push pins so I did drive it sum more still same thing I lift it again and notice they never put my skid plate back on so there’s nothing really for the liners to hold onto terrible mechanics More

Don not take your car or truck here. I had a rattling under my truck and took it to this dealership. After keeping my truck all day and not calling to let me know what was wrong with my I had a rattling under my truck and took it to this dealership. After keeping my truck all day and not calling to let me know what was wrong with my truck I de ided to call them. They told me that I needed a new transmission. I went to pick up my truck because my vehicle warranty didn't cover it. So I picked my tuck up and took it home. After a few days I look I. The back of my truck and the entire bottom plate and insulation was thrown back there with the bolts rolling around. I called the dealership and got no apology Ora invitation to bring it back up for them to put it back on. Later when my warranty matured I took my truck somewhere just to find that the only thing g wrong with my truck was a loose heat shield that was rattling. DO NOT TAKE TOUR VEHICLES HERE!!! THEY HAVE TERRIBLE CUSTOMER SERVICE AND THEY CHEAT AND LIE TO YOU!!! BEWARE!! More

Always amazing, friendly experience at Liberty Ford. I am on my 4th vehicle from this dealership. Client experience is top notch! Reggie makes it easy. I am on my 4th vehicle from this dealership. Client experience is top notch! Reggie makes it easy. More

I want to thank David Archer for his help with the purchase of the Ranger I bought. I would also like to thank Liberty Ford I have had only the best service with all the cars I’ve bought there. purchase of the Ranger I bought. I would also like to thank Liberty Ford I have had only the best service with all the cars I’ve bought there. More

This is my 3rd truck this year I bought from these guys I find them to be very fair in their price. Efficient and fast. No messing around or up selling. To the point deal done. I find them to be very fair in their price. Efficient and fast. No messing around or up selling. To the point deal done. More

The entire process was easy and they were very friendly and honest. Easy to work with and would recommend. and honest. Easy to work with and would recommend. More

Awesome service and DJ was a huge help. Fair price, too. Not pushy. I’ll definitely return and I highly recommend their dealership. Fair price, too. Not pushy. I’ll definitely return and I highly recommend their dealership. More

My experience with the dealership has been absolutely horrendous, The purchase started out great. The salesman has been very attentive throughout my ordeal, responding right away, the salesman is the onl horrendous, The purchase started out great. The salesman has been very attentive throughout my ordeal, responding right away, the salesman is the only good thing here. The dealership screwed up the financing paperwork and had me come back twice for missed signatures, There was a couple issues with the truck at the service department was supposed to handle, The truck has been in the service department more than I’ve had the vehicle in my possession in less than a month, It’s spent 18 days of its life in service and the worst part is nobody returns phone calls. It took repeated emails to get a corrected copy of my paperwork and I’ve been calling the service department for three days straight before the service manager finally called me back 4 days later, the first part they installed was defective and now it’s on back order even though I was told the truck will be ready yesterday.. Currently they gave me the truck back without a working radio, In my opinion, it doesn’t take much to return a phone call and let me know what’s going on. The only compensation I’ve been offered for all of this happen has been a fill up on the gas tank. When I sent my employee to grab the truck last week, the Porter was taking it for fuel and using it to pick up his lunch I was told and my employee was made to wait 30 min for the truck to come back, This is just a general synopsis of my experience. I would not recommend this dealership to anybody.. There is no communication between departments. No apologies when they make mistakes. The only postive experience was our salesman. He was no nonsense no xx and always responded with the minutes to my emails and phone calls.. beside him the liberty ford maple heights is trash. More