Lia Honda Albany

The importance of listening When I set out to buy 2016 or 17, white, SUV - and would only settle on the best horse power/ MPG, (my previous two cars were fuel-efficient sports When I set out to buy 2016 or 17, white, SUV - and would only settle on the best horse power/ MPG, (my previous two cars were fuel-efficient sports cars), I expected some stiff competition. After online research, I set out to shop several brands. The first 4 sales people tried to sell me whatever color they had on the lot. One sales person even tried to sell me a used, maroon Town & Country, I laughed in her face and left.. By the time I met Brandon Shields at Lia Honda, I wasn't expecting much. I explained to him exactly what I wanted, just as I had at the other dealerships. He asked me to wait a moment, then pulled up in a 2016, fuel efficient, white Pilot. Not only was it everything I wanted, but it had a moonroof and leather also. He was the only sales person that actually listened without trying to push his own agenda. I was sold. A few hours later, I drove home in my new car and have been incredibly happy ever since. If you value your time, and appreciate the fine art of actually listening to a customer, visit Brandon. You'll be glad you did! More

Awesome support We have owned 3 Hondas and have gotten them all serviced at Lia. Stephen Smith always makes sure that every little thing is taken care of. We have owned 3 Hondas and have gotten them all serviced at Lia. Stephen Smith always makes sure that every little thing is taken care of. More

Very Good service Richard Petri from Lia Honda help me out with my CRV maintenance service. He was very courteous, knowledgeable, fast and attentive. It was a good pers Richard Petri from Lia Honda help me out with my CRV maintenance service. He was very courteous, knowledgeable, fast and attentive. It was a good person to deal with. More

New Car Lease Brendan Shields was a fantastic salesman. The speed and ease of the transaction was very efficient. I was able to close out my old lease and obtain Brendan Shields was a fantastic salesman. The speed and ease of the transaction was very efficient. I was able to close out my old lease and obtain the new car I wanted at a very good price. He listened to my needs about the car and the monthly price I wanted to pay. Thank you, I will definitely be back for service and a new lease in three years! More

Very good experience I bought my first new car from Honda. I experienced great customer service and I would strongly recommend Lia Honda. I didn't feel pressured like I us I bought my first new car from Honda. I experienced great customer service and I would strongly recommend Lia Honda. I didn't feel pressured like I usually do at car dealerships. I'm very happy with my hrv and the dealership. More

routine service I went for an oil change and I knew I needed other work done as well. They took care of all of my needs found what was leaking and fixed it. Joseph I went for an oil change and I knew I needed other work done as well. They took care of all of my needs found what was leaking and fixed it. Joseph Wiley was extremely helpful and friendly. More

Finally a good car buying experience! We recently purchased a new 2016 Honda Odyssey. We originally contacted Lia Honda because we wanted to start looking at minivans as our next vehicle. We recently purchased a new 2016 Honda Odyssey. We originally contacted Lia Honda because we wanted to start looking at minivans as our next vehicle. We also contact a 2nd Honda dealership and 3 Toyota dealerships. We met with Rob Dawes on our first visit and it was a wonderful experience. Rob listened to our family's needs such as seats, technology, accessories and hobbies. He was extremely knowledgeable (which is rare in Sales Consultants), patient with us and very kind (which we have learned is also rare in Sales Consultants). Rob also felt confident in his vehicles and his knowledge that he gave us our space after we left the dealership and did not bother us with phone calls or e-mails. We had gone to another dealership and asked them to give us 7 days after we left and then we would be in touch. That other dealership called us every day (including that SAME day when we left!) and on the 7th day the Sales Consultant was nasty. We didn't even ask Rob for this 7 day courtesy because he was nice to us. But he gave us the courtesy anyways. We ended up buying the minivan much, much quicker than expected because of the good price, the comfort we had with the vehicle thanks to Rob's knowledge and the overall experience with Rob and Lia Honda. We have two small children and we wanted to limit the amount of time we spent in the dealership. Rob and his team made this process quick for us once we decided which minivan we wanted. When we came in to Lia Honda to sign our paperwork and pick up the vehicle, the paperwork was complete and in a neat pile and Rob understood all of it very well. He flew through the paperwork and then walked me through the vehicle and the technology with ease and patience, there was no wasted time. There was no pressure at any time from Rob or any other Lia Honda employees (including the finance guy). Although we didn't talk to too many people there most of the employees appeared very nice in passing. We have purchased a few vehicles and a camper over the last 8 years and this was the most pleasant buying experience we had. We actually walked away happy about this big purchase instead of wondering if we made the right decision. More

Great customer service I went in to test drive a Honda and Robert showed me a few types and didn't even push me to buy. I ended up purchasing the 3rd car. He got m the car I I went in to test drive a Honda and Robert showed me a few types and didn't even push me to buy. I ended up purchasing the 3rd car. He got m the car I wanted and a good price and payment was where I said I wanted to be at. They actually listen to the customer there. Not like other places that put you in any car with high payments. Just made a customer for life. More

New Car Purchase We recently purchased a new Honda CR-V EXL. We previously owned a CR-V and were extremely happy with owning a Honda. Our sales person Rob Dawes was ex We recently purchased a new Honda CR-V EXL. We previously owned a CR-V and were extremely happy with owning a Honda. Our sales person Rob Dawes was exceptional in helping us decide on the vehicle options and helping us negotiate the price range we were looking for. Rob was professional, courteous and did not placate us with extra B.S about buying a new vehicle from Lia Honda or himself. He was confident about his knowledge of the vehicle and no nonsense approach to getting us into the new vehicle quickly and painlessly. Thank you Rob for working with us on such a significant purchase. We will be repeat customers Gary Conlen More

routine service Routine service appointment. Joe Wiley was courteous and efficient. Job done quickly. No complaints from me. All employees with whom I interacted wer Routine service appointment. Joe Wiley was courteous and efficient. Job done quickly. No complaints from me. All employees with whom I interacted were quite friendly. Robert Lynch More