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Lia Honda Albany

Albany, NY

4.9
1,147 Reviews

1258 Central Ave

Albany, NY

12205

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Showing 1,147 reviews

November 07, 2023

Purchasing my Honda Ridgeline through Jay Birnbaum was an easy and straight forward process. Would recommend to anyone interested in a Honda. More

by Candido Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Birnbaum
Nov 08, 2023 -

Lia Honda Albany responded

Candido, that's a really solid review of Jay. He totally deserves it. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new Ridgeline, from all of us at Lia Honda!

November 07, 2023

Very helpful and convenient! The staff were exceptionally nice and service was very quick! Shawn Hugg was very sweet and had wonderful customer service! More

by krystynaarybka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hugg
Nov 08, 2023 -

Lia Honda Albany responded

We're so happy to hear that! Thank you for letting us know how pleased you were with Shawn's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels this holiday season!

October 31, 2023

I worked with Robert Dawes. He was very helpful and patient with me. I didn’t know if we wanted a crv, passport or pilot so I test drove all three. i left the dealership becaus More

by Dbro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Dawes
Nov 01, 2023 -

Lia Honda Albany responded

Thanks so much for your stellar review of Robert! Nothing means more to us than your satisfaction, so we're pleased Robert did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Honda!

October 26, 2023

Joe Wiley. Honest, excellent integrity, personable. I have always felt that he looked out after my interests. Good for the dealer. Outstanding for the cust More

by Dcd924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wiley
Oct 27, 2023 -

Lia Honda Albany responded

Thank you for your positive review of our service team! We truly appreciate your continued business, and we're glad Joe has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

October 23, 2023

I thought my wait was a little long. The reason I made the appt.so early is because I didn't want to be late for work and I was. More

by Kolbirider14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Smith
October 23, 2023

We found the vehicle to accommodate our needs! Very Happy with purchase! Love Honda Vehicles!! More

by I’m a Mover!!!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Dawes, Brendan Shields, Khalil Rasouly
Oct 23, 2023 -

Lia Honda Albany responded

Congratulations on your new Honda! We're thrilled you enjoyed a pleasant and supportive buying experience with our team, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!

October 21, 2023

First let me say that I have purchased 5 vehicles from Lia over the years. I was looking for a new crv and decided to go back to them since the experience was so good the last time. The salesman Wayne, wa More

by Mickeyjul
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Shields, brendan, Wayne Balthazard
Oct 23, 2023 -

Lia Honda Albany responded

Thank you for taking the time to share your experience with us. We appreciate your loyalty over the years, and it saddens us to learn that we have lost your trust. It appears there might have been a misunderstanding regarding the trade-in value and the transfer process of the vehicle you were interested in. Inter-dealership transfers are a common practice in the industry, and customers are not charged extra for this service. We apologize if this was not made clear to you. We understand you have found a suitable vehicle elsewhere, but we would be more than happy to assist you in the future if you ever reconsider. Sincerely, George Michaelides gmichaelides@liacars.com General Manager Lia Honda Albany

Oct 23, 2023 -

Mickeyjul responded

Thank you for responding. But, I don’t feel that there were any misunderstandings. Your sales manager came out and sat down with us an said that the offer was it and even his attitude was not very professional. He wouldn’t deal with us. I will not be returning to your dealership in the future. I had a wonderful experience where I purchased my new car and will return there when I need a new car. I’ve been a loyal customer. I know you will stand behind your employees and I’m only one customer that you have lost but you should really think about your customers.

October 19, 2023

Joe Wiley. Extremely knowledgeable of her work, patience with me in a professional way, time attentive, and always make sure his customers are satisfied before More

by Mae S./ Rotterdam NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wiley
Oct 23, 2023 -

Lia Honda Albany responded

Hi, Mae! We are thrilled to hear about your complete satisfaction with Joe and our dealership. We're certain Joe will be honored by so many kind words, and we hope to uphold the same high quality each time we may be of service to you in the future.

Oct 23, 2023 -

Mae S./ Rotterdam NY responded

10/23/23. My response is the same! Joe Wiley continues to be a valued Lea Honda service team provider every time I am a customer. I share and speak kindness about Joe because he continues to represent kindness toward me, represent Lea Honda of Albany with integrity and shows that he is well trained with his job. Kindness goes a long way when it's for "real". His kindness goes far beyond just being a service provider. I appreciate and will continue to request his service when visiting Lea Honda for my car service. Mae S./ Rotterdam NY

October 18, 2023

Outstanding service (as usual). We were very pleased! Would highly recommend Lia Honda’s service department! More

by djpaulmalo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Michaelides, John Kelty, Rob Dawes
Oct 19, 2023 -

Lia Honda Albany responded

Thank you for your 5-star review! We truly appreciate your continued business, and we're glad our team has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

October 14, 2023

Jai Patel was very helpful and explained everything to me in a way I could understand. The service has always been good at this dealership. More

by Georgie p
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jai Kishan Patel
Oct 17, 2023 -

Lia Honda Albany responded

Georgie, that's wonderful! Thanks for the positive feedback on working with Jai. We're delighted Jai effortlessly accommodated your interests and needs. We wish you so much happiness in your upcoming travels, from all of us at Lia Honda!

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