Lia Honda Albany

I am out of town. Purchased new Honda Accord from Lia. Next day left town. Found scratched wind shield/paint dent on hood/not working properly. Reported by email. I ws told they will take care during next Next day left town. Found scratched wind shield/paint dent on hood/not working properly. Reported by email. I ws told they will take care during next servicing as I was out of town. During servicing they refused to repair as I wsa told I should have brought the car in a day or so. They refused to take responssibility More

We went in on a Saturday and quickly found a car that we wanted. We wanted to pick the car up later in the week, either Tuesday or Wednesday, but the financial manager told us that we would have to pick it wanted. We wanted to pick the car up later in the week, either Tuesday or Wednesday, but the financial manager told us that we would have to pick it up on Monday because it was the end of thier sales for the month so we grudgingly agreed. I had just started a new job and told the finance guy that I wouldn't have my pay stub until Wednesday, which was needed in order for the bank to approve my loan. The finance guy said that it wasn't necessary and instead had me ask my boss to write me a letter stating that I had a job, my hourly pay rate and how many hours I work per week. After I hand in all of my documentation, he calls me back later Monday night (and two hours before we were scheduled to pick up the car) to tell me that the bank wouldn't even look at my stuff without a current pay stub (which I told him that I wouldn't have for a few more days). So on Wednesday I fax over my pay stub and later in the afternoon, when I haven't heard anything from them yet, I called over and find out that he had taken the day off (which he could have told me on Monday when I told him that I would send over my pay stub on Wednesday) and that no one would be able to help me until the following day. Thursday goes well and my loan is approved and I go to pick the car up on Friday. Everything is fine, until Saturday morning I take the car for a 20 minute drive and my check engine light comes on. We call the dealership to see if they can take us in because we have a trip planned for the next day and they refuse to see us, and the receptionist is useless because when we asked to speak to a manager she would put us on hold for 20 minutes and then we would get forwarded to a voicemail. Finally we talk to the finance guy and when he refuses to help us, he wouldn't let us talk to a manager. We finally gave up when they stopped answering our calls. THIS IS THE WORST CUSTOMER SERVICE EVER! More

David went above and beyond the call of duty on a Friday afternoon to get my teenage son back on the road. David and the Lia Honda service team stayed after hours on a Friday working two hours past closing afternoon to get my teenage son back on the road. David and the Lia Honda service team stayed after hours on a Friday working two hours past closing time to get my car up and running. My son was stranded hundreds of miles from home. I can not tell you what it meant to my wife and I to have David and the Lia Honda service team team up and get my son safely back on the road. I highly recommend their service department to anyone. More

I went to buy a brand new corolla. Was all set to sign for it, put down my deposit, all paperwork was ready to go. On the day I was supposed to pick it up, the dealership called and said they sold the car for it, put down my deposit, all paperwork was ready to go. On the day I was supposed to pick it up, the dealership called and said they sold the car to someone else 'by accident.' They DROVE another car from conn. putting tons of miles on it and pissed me off because they told me they were hoping to get a one from glens falls (about 150 miles closer). I test drove a Mazda in the mean time and purchased it instead. It was a much nicer vechicle, and the staff at Cooley didnt SELL it on me before I picked it up. When I called the sales manager to discuss the situation with him, he was screaming at me on the phone about how he now has to sell this car he purchased for me. I have never been so aggravted and pissed off by a 'professional' in my life. I told him it was his problem and maybe he shouldve checked the status of my car before selling it to me. I'm currently waiting for my despoit to be returned, but he was extremly rude about that as well. I intend to send a letter to their corporate office explaining how the manager was the most disgustingly rude person I have ever had to do business with. The shame of it all was that the saleman himself was actually very polite and deserved the sale. Shame on the dealership for treating me like an idiot. I'm happier with my faster car now anyways. More

Purchased the extra bumper to bumper warranty and I do not think that the care was ever checked. The tires were almost balled, the battery cable was so loose that it came disconnected from the battery ca not think that the care was ever checked. The tires were almost balled, the battery cable was so loose that it came disconnected from the battery causding the care not to start after taken home. Could not apply $100 depost given on another vehicle to the vehicle that was purchased. Was told that the depost would be sent to me and when I received the check it was only for $75.00. More

The only thing that saved the sale, (of a car that took 7 weeks to deliver from the time we ordered it), was the finance guy. He was great, the sales dept was mediocre at best. We had to get up to leave be weeks to deliver from the time we ordered it), was the finance guy. He was great, the sales dept was mediocre at best. We had to get up to leave before they took our cancellation threat seriously. They wouldn't take a bank check as payment and they tried to get us hooked at high interest rate. In the end the fiance guy found us financing better than our personal bank. We bought another Honda shortly after the Lia purchase and we ended up using an out of state dealer, Mike Pruitt Honda in OH. FANTASTIC DEALER EXPERIENCE! I'll be a Pruitt customer for life. More

their advertisement inthe newspaper indicated to "make us an offer" on a specific car. but NEVER once did they allow us that opportunity. instead, he told us that they had a set price and that was it.<br>< an offer" on a specific car. but NEVER once did they allow us that opportunity. instead, he told us that they had a set price and that was it.<br><br>our previous purchase from this company was 3 years ago and we've had to take it back to be serviced about 8 times since. 4 of the 8 were for the same problem. More