Lia Honda Albany

I recently purchased a used car from lia Honda , and my whole experience was great ! The salesperson (Jessica Malatesta )and the rest of the lia staff were very informative and professional throughout the whole experience was great ! The salesperson (Jessica Malatesta )and the rest of the lia staff were very informative and professional throughout the whole process. I would highly recommend the lia group to anyone looking for a new or used car.   More

I have been extremely pleased with everything Lia Honda did for me in search of the exact car I needed and the deal I could afford. Leighanne Keller was a pleasure to work with and I am a very happy custom did for me in search of the exact car I needed and the deal I could afford. Leighanne Keller was a pleasure to work with and I am a very happy customer. She is a very trustful salesperson and that made me feel very comfortable in my decision to drive a Honda. It was a great experience as a first time Honda buyer! More

Lia Honda of Albany made the leasing experience so easy and conveinent from start to finish. Leigh Keller went out of her way to provide answers to all my questions and to find the best deal to suit my ne and conveinent from start to finish. Leigh Keller went out of her way to provide answers to all my questions and to find the best deal to suit my needs. This is the second vehicle I have leased from Lia and see no need to go anywhere else. I give them my highest recommendation and will encourage others to contact Leigh for a great deal on a great car. More

In the past I have found buying a car to be a stressful and negative experience. I was dreading the process, so I was pleasantly surprised at how easy the process was when I bought a new Honda Civic at Li and negative experience. I was dreading the process, so I was pleasantly surprised at how easy the process was when I bought a new Honda Civic at Lia. The salesperson (Leigh Keller) was straightforward and personable. The "dreaded" negotiation and paperwork process was as streamline as possible. The whole experience was hastle free and I especially appreciated the level of customer service they offer. More

Lia Honda had the best prices by far, and my purchasing/financing experience was smooth and easy. I did all my research on the Honda I wanted, and decided on a 2010 Honda Accord EX-L. I had hear purchasing/financing experience was smooth and easy. I did all my research on the Honda I wanted, and decided on a 2010 Honda Accord EX-L. I had heard Lia Honda was offering very good deals, but first I visited and got price quotes from several other Honda Dealers in the Albany area. Lia not only beat all of the other Honda Dealers prices, but also give me a great deal for my trade in. It was truly a nice buying experience and no pressure sales. My new car was ready for pick up the next day. They also followed up by phone up to make sure everything was going good with my new car and there weren't any problems. My sales person (Leigh) was great, and the staff I dealt with was really knowledgeable and friendly. They made this car buying experience great with no hassles! Bob More

I went in to look at the new 2011 Odessey with no expection to buy. The car was great and offers were exchanged.I had no idea what my car was worth (2006 Toyota). I think they were very fair in work expection to buy. The car was great and offers were exchanged.I had no idea what my car was worth (2006 Toyota). I think they were very fair in working with me to get me what I considered a decent deal. Every one was very professional and all offers were consisered on both sides and we agreed with one that I think was very fair. More

I brought my Lia bought Honda in for a recall of the airbag. Next morning I received a call saying my tire was flat & would I like them to take care of it. This was a brand new set of tires with about 2 airbag. Next morning I received a call saying my tire was flat & would I like them to take care of it. This was a brand new set of tires with about 2000 miles on them, so I thought I picked up a nail or something. Long story short, they charged me $50 to repair a "leaky valve stem" that had mysteriously appeared once I dropped my car off to have the airbag repaired for free. What a Crock! They got my $50, but that is the last business they will ever see from me! More

I did not buy a car since Lia Honda sold the car I traveled an hour to test drive. I made the appointment and arranged to the Transit Rd, Buffalo dealership after work. Once I arrived, I watched two p traveled an hour to test drive. I made the appointment and arranged to the Transit Rd, Buffalo dealership after work. Once I arrived, I watched two people drive away with the car I was there to see. I received no phone call to inform me that it was being sold. They told me that "I should have been there an hour earlier". Maybe they should have called me an hour earlier to save me the time and gas. The sales manager could only muster up the statement, "Well, there was a mistake". There was no apology. This only indicates the level of service I would get so I opted never to do business the Lia Honda name. Buyer Beware! More

I bought my car used from them. Right from the begining I was lied to about my car being in accidents, I was told by David Ramon my car salesman that he would give the car fax report to my mother when she we was lied to about my car being in accidents, I was told by David Ramon my car salesman that he would give the car fax report to my mother when she went in the next day to sign paper work. The next day, after my mom had signed the papers I asked her what the Carfax report said she said that David Ramon had told her I had already seen the Carfax. When I went a few days later to pick the car up David Ramon and Micheal Foote REFUSED to give me the Carfax because the car was no longer considered part of their lot because I had already bought it. Come to find out my car had been in TWO previous accidents. When I picked up my car it was still very dirty and there were burn marks on the seats and on the ceiling, I was told that the man who does the detailing was not there and I needed to make an appointment to get it cleaned. I did so and when I went to pick my car up after it was "detailed" there had been almost no difference from when I dropped it off. It was still dirty inside and out and I was told that since I had driven my car off the lot the day I bought it they were no longer responsible for cleaning it. After about a 45 minute conversation with the manager they finally agreed to clean it, to this day the interior of my car is disgusting because it was never cleaned properly.I had my car re-appraised to find out that my car was only worth about $9000, after I had just paid $16000 for it. Two weeks later I went back because my trunk was not opening, I went to speak with Micheal Foote who told me my trunk was not covered under warranty, along with my blown speakers and buttons on my steering wheel which had stopped working. I brought up the fact that I was very un happy with their customer service and how when I would walk in there it would take an average of 15 minutes for someone to greet me and how somedays I would have to find who I needed by myself his responce was "It's not my job to greet people when they walk through the doors, it doesnt matter if you spent 16 million dollars here I would not get up from my desk." I was very unhappy with that responce and him and David Ramon LOCKED ME IN HIS OFFICE because they were afraid that I would dissrupt other customers. More

We went in to purchase a new Toyota Highlander. Due to a problem at a different dealership, one we ordered has not been confirmed received after 12 weeks and a $500 deposit. We were checking out our option problem at a different dealership, one we ordered has not been confirmed received after 12 weeks and a $500 deposit. We were checking out our options. The salesman that helped us was awesome, however we did not want to put a deposit down until we got the other one back from the first dealership. When the salesman went in to get our key back from the trade in inspection his manager TOBY (BIGGEST LOSER I HAVE EVER MET) proceeded to yell at him for not getting the sale. Big mistake, that salesman was a good friend of ours and my husband intervened to get our key back, explain he was being a great salesman, and that kind of behavior is not to be tolerated. He then proceeded to insult my husband. I then heard all of his and went in because you do not treat my husband poorly. He then complained that my husband would not shake his hand and thats why he treated him the way he did, over a $100 deposit, give me a break. He threatened to call the police on me.....for simply telling him that kind of behavior is not okay. I have never in my life been treated so poorly. If you are reading this I pray to God you do not buy a car from them. If this is how they treat their staff and employees imagine how they will treat you. RUN RUN RUN to a different dealership as fast as you can. I love my Toyota......just not Lia (stands for Lies, Insults, and Abuse). More