Lia Honda Albany

Great Dealership. Great customer service. Very easy to work with. Dealership was very friendly with not pushing salesmen. They listen to me and work with me on what my needs were. work with. Dealership was very friendly with not pushing salesmen. They listen to me and work with me on what my needs were. More

Traded in a CR-V for a new CR-V. They offered me a very fair price on my trade. I got a very good Rate. Mark in sales, and Scott in financing were very up front and honest. The lot was very busy, but they fair price on my trade. I got a very good Rate. Mark in sales, and Scott in financing were very up front and honest. The lot was very busy, but they still managed to get me in and out quickly without rushing. I wish I could have knocked the price down a little, but they made up for it with their trade in offer. Overall, a very positive experience! More

The sales people were friendly and accommodating. Carl The sales people were friendly and accommodating. Carl was very helpful and gave us detailed information on the Honda Civic. He was easy to work The sales people were friendly and accommodating. Carl was very helpful and gave us detailed information on the Honda Civic. He was easy to work with and so was the manager. Our experience with Carl and the dealership was very satisfactory and would consider buying a Van in the future. Thank you. More

I read quite a bit of the reviews regarding Lia Honda. I can see how the negative reviews can occur however, I also see the positive see side of Lia. I consider myself a "car guy", pretty informed and knowl can see how the negative reviews can occur however, I also see the positive see side of Lia. I consider myself a "car guy", pretty informed and knowledgeable. I have bought four cars from them, '04 accord, '07 ridgeline, '07 accord, '12 accord. The main reason I go there is price. I also like the pull-in service area. Although the labor rates are ridiculously expensive. I am very upfront with the sales person. I tell them what I am looking for, what I want to pay. I also make it clear that I am not afraid to take my business elsewhere. My wife says it's little embarrassing. I tell her we are not here to make friends we are here to buy a car. When I bought my '04 Accord EX it took 3 days of negotiotating. Yes, way too long but I got an unbeatable deal on a car when I wasn't in the market to buy. The Ridgeline which was a lease, took about 10 minutes. Very fast. They dropped $5,000 off the sticker immediately. I told them that I was leaning towards a Toyota Tacoma. Here is where you have to read the FINE PRINT. The sales person told me that I could incur $1,500 worth of damage and not be charged. That wasn't completely true. You are allowed 3 individual scratches, dings or dents that must be able to be covered by a credit card and each one must cost less then $500 to repair. Hence the $1,500. So when a lady backed into my truck and did $1,100 worth of damage I did not have it fixed. When I went to turn it in I was told I was going to be charged for it. I refused to pay claiming that I was given bad information at time of purchase. Shame on me for not reading the fine print and for taking someone else’s word. After several weeks of back and forth with Honda not Lia I agreed to pay just $166 for the damage. The '12 Accord I just bought in December of 2011. Sticker was $28,325. I paid $25,210. I probably could of paid a little less or had some extras thrown in but I was happy with this price. The bottom line is all dealers are in business to make money not friends. Know what you want and what you want pay. Yes sometimes the sales person can ruin a dealers reputation but, that’s our fault as the buyers, for not complaining and getting that person fired. The reason I am giving Lia all 4's is because 4.9 is not an option and to be a 5 would take a litte more then a good price and a pretty smile. More

On a very rainy day, I walked into Lia with a mission, to buy a CRV. Thanks to everyone's courtesy and interest, I got what I wanted and a good deal on my trade-in. Carl was very helpful, understood my crit buy a CRV. Thanks to everyone's courtesy and interest, I got what I wanted and a good deal on my trade-in. Carl was very helpful, understood my criteria. My reason for going to LIA in the first place was word of mouth from friends and family, my reason for staying with LIA will be their continued courtesy and interest in my needs and those of my new CRV. More

These people are liars and scam artists. They tricked me into purchasing a car for more than what it was worth. I was turning in a lease that I decided to buy. They told me that I was not entitled to buy th into purchasing a car for more than what it was worth. I was turning in a lease that I decided to buy. They told me that I was not entitled to buy the car for the residual value because I went over the miles when I leased it, so I had to pay that penalty whether I turned in the lease or purchased it. This is a complete lie and I have been told by another dealership that I was scammed. Do not deal with Lia the liars. More

Recently leased a 2011 cr-v ex-l nav and 2011 accord se. After a little back and forth with prices and the accessories I got the car/suv i wanted at the price I wanted. Almost went to another dealer but the After a little back and forth with prices and the accessories I got the car/suv i wanted at the price I wanted. Almost went to another dealer but they made good on the monthly payments and throwing in the mud guards, floor liners and trunk liners (which they really didn't want to do) but if you stick to your demands and don't back down you get what you want. Wayne is a great guy and I highly recommend him. When you go sign the lease the packages they push are nice thought but we all know it's not worth it, even the service plan, throughout your lease your oil needs to be changed around 5k so 7 times do the math.... I didn't get any of there packages and paid out of pocket for the tire rotation and oil change, saving about $150 over the lia maintenance plan. More

I went in to discuss well known rear break problem with service. The first came a quote for rear brake work, they quoted me $380. I brought up the class action suit and Honda's desire to pay for some of service. The first came a quote for rear brake work, they quoted me $380. I brought up the class action suit and Honda's desire to pay for some of the work, then and only then did the service tech look further, but he clearly knew what I was referring. I basically told me tough luck, your car is over three years old, even though it only has 26000 miles, there was nothing the dealership was will to do to assist. I purchased both my cars from this dealership, they will be my last. I recommend others should avoid them as well. More

Overal customer service was excellent. Friendly, and very clear on the issues of purchasing a car. I felt very comfortable with the sales rep. The sales manager and finance manager were ok, but too very clear on the issues of purchasing a car. I felt very comfortable with the sales rep. The sales manager and finance manager were ok, but too obnoxious and determined to upsell their services. It was to the point that we felt very uncomfortable with their approach. We were very much aware of what we wanted when we purchased the car, and the additional services were not one of the criteria we wanted, but felt very intimitated about the approach. More

The experience started out with the salespeople telling me it would take a while for someone to be able to talk to me. When I convinced them I was a serious shopper, they finally gave me attention, but the me it would take a while for someone to be able to talk to me. When I convinced them I was a serious shopper, they finally gave me attention, but the theatrics were comical. I had two people identify themselves as the sales manager. I got stories about 'I have a guy right over there that wants this same car' and '8 people have called about this car' and 'Japan isn't shipping these, you can't get them'. I got 4 different prices during the negotiation. The final price they quoted was not bad, but they said I needed to buy it right now. If I left, they would not stand by the price. They would not even give me a price they would stand by in the future. I went to Mohawk Honda and their initial price was less than Lia's bottom price. I spent 45 minutes going back and forth with Lia. In 45 minutes, I had the car bought at Mohawk. Lia did nothing to wrong me (aside from waste some of my time). My experience was more comical than negative. I would like to point out to people reading these reviews that Lia has a rating above 4 out of 5 stars (at this time anyway), but they also have more ratings than the other 8 dealers within 50 miles combined. If I was a skeptic, I might think that they "encourage" positive reviews to balance out the negative ones to keep their rating high. Fortunately, I am not a skeptic so I think they just happen to have reviewers with overly positive and overly negative things to say. Here's hoping if you deal with them your experience is on the overly positive side. More