Lia Honda Albany

horrible and horrible experience buying a new car from Lia I think this was the worst. you should never come here. I purchaced a new car from Lia with horrible and horrible experience. especially, the sale I think this was the worst. you should never come here. I purchaced a new car from Lia with horrible and horrible experience. especially, the sale manager, Rich Docarell, He is horrible and rude on me when He talked to me. I've never experice with any sale person like him in USA. If I have choice, I will put negative 5 stars on him. Lia sale person, Chelsea(3 stars) and me reach a deal on Satureday for a new 2014 honda civic and 1 year free oil change service. and I was promised to get my car on Tuesday. then I went to Lia to get paper work done(Angel helped me, He is 4.5 stars service), and I added one remote start by paying extra(339$+tax) and also was told it came with 3 year warranty as the new car. I called Angel on Tuesday if I can get a car. He told me I can not get it until wednesday. I told him I don't have transportation on Wednesday, Angel said somebody can pick me up at my home. on Wednesday, I got a call from Angel and was told remote starter can not be installed until Friday, and he give me two options: A-pick up the car on Wednesday and come back on Friday to install the starter. B-pick up the car on Friday after starter is installed. I took option A. on Friday, I came to Lia, service person told me told me totally different story of the remote starter. He told me Lia honda will not resonsible for 3 years warranty, and the remote starter is not from Honda, they will dive my car to somewhere else to install a cheaper starter. I feel I was cheated about the starter, then I told Angel, there are two options, A-install honda starter on my car at Lia, B- refound my money of starter. and I asked I want to see the manager. a few mins later, the sale manager came to me, his name is Rich Dockrell. He did not even want to listen and talk to me. He was emotional and very rude on me, kept saying that the price of car Lia sale to me is very low, everyone at Lia is not happy, He tried to make me feel he did a big favor on me, I should feel guilty if I asked them to install a honda starter. He said he will take back the car to terminate the deal( I have already paid the car). Come on, We reached the deal, Lia made the promise. nothing to do with the price. If Lia think the price is too low, why they just tell me they can not sell the car at that price at the begining. Lia is just one of dealers who give me that price. I am very frustrated, very very upset how the manager(Rich Dockrell) treated the customers. More

EASY AND GREAT AND A AAA phil our salesman made the experience great. highly recommend you buy from phil.and lia honda of Albany,great place to do business.This is the third c phil our salesman made the experience great. highly recommend you buy from phil.and lia honda of Albany,great place to do business.This is the third car we bought from Phil and Lia. More

Great Serivice and Experience I just purchased my 4th car from Lia Honda Albany, NY and I'm still pleased and satisfied with the service I received. I drove away feeling super ex I just purchased my 4th car from Lia Honda Albany, NY and I'm still pleased and satisfied with the service I received. I drove away feeling super excited about my new 2014 Honda CRV. Rob Dawes did an awesome job of taking care of my needs and made the whole process of buying a new car stress free. Rob kept me updated and informed every step of the process. He was polite, friendly, courteous, and simply awesome. I will recommend Rob Dawes and Lia Honda to family and friends. More

Great all around experience I would recommend 100%. Rob listened to what I wanted and put me in a car that suited my needs. I am very happy with my honda. Thank you Rob and th I would recommend 100%. Rob listened to what I wanted and put me in a car that suited my needs. I am very happy with my honda. Thank you Rob and the rest of the Lia family! More

Great experience I came to Lia Honda interested in a preowned Honda crv. My salesman Nathan Eden was able to find the perfect crv for me and my wife. I recommend goi I came to Lia Honda interested in a preowned Honda crv. My salesman Nathan Eden was able to find the perfect crv for me and my wife. I recommend going to Lia Honda where you get great service. Thanks Nathan. More

Great Experience with Great Staff! I purchased my Honda Civic in December 2013 from Lia Honda and I have been so pleased with my car and my experience. The buying process was made so ea I purchased my Honda Civic in December 2013 from Lia Honda and I have been so pleased with my car and my experience. The buying process was made so easy and efficiently by the very nice salesman (Nathan Eden) who helped me. He made the process much less stressful by being informative, helpful and not the least bit pushy. It was a big relief to feel I was in good hands with such a large purchase and was able to get all the things I was looking for. Everyone that helped me that day was friendly and moved the process along quickly. I recently went back to get my first oil change and again was very happy. Its been wonderful dealing with Lia for my car needs. While there, I was able to chat with the salesman who helped me as well which was nice. I would definitely recommend Lia Honda and the salesman who helped me Nathan Eden. More

2014 auto shopping and purchase In our quest for the best deal for a new Honda CRV, we reviewed internet sites and visited another Honda Dealership, with whom we had previous experie In our quest for the best deal for a new Honda CRV, we reviewed internet sites and visited another Honda Dealership, with whom we had previous experience with. A friend recommended we visit Lia to compare deals being offered. On a Sunday, Mr. Dawes was directed to work with us on this shopping experience. We found Mr. Dawson be knowledgable and took time to explain the many features of the 2014 CRV. in addition I found Mr. Dawes sales technique as un-pressured yet always looking to close the deal. The best part of his sales technique was my husband and I felt, right or wrong, he was trying to do the RIGHT THING for us. Truly an example of a Good Salesman. My compliments to Lia for having him as a face of the dealership. More

Excellent Customer Service My parents and I visited Lia Honda and found all of their team to be incredibly friendly and helpful. In particular, I want to mention that Bob Marti My parents and I visited Lia Honda and found all of their team to be incredibly friendly and helpful. In particular, I want to mention that Bob Martino, the individual who helped us primarily, was very kind and respectful towards us, and was very knowledgeable about his work. He was also very responsive over email and phone, anticipated our needs and accommodated them, and ensured that we had an overall excellent experience. We have been purchasing vehicles from Lia Honda for years and their customer service reminds us why we return again and again. More

Absolutely Great Service Department. They fit me in Absolutely Great Service Department. They fit me in for a emergency tire change on my 2005 Odyssey Touring with PAX Tires. The Touring model does n Absolutely Great Service Department. They fit me in for a emergency tire change on my 2005 Odyssey Touring with PAX Tires. The Touring model does not come with a spare tire or jack, etc.. There is no way to drive the van for an extended distance without changing the tire at the dealer who has the specific PAX tires and PAX machine. They did not have the tires in stock at the time when I called but did have a working PAX machine unlike 2 other Honda dealers in the area with 2 broken PAX machines. I called at 7:45 got a 8:45 service appointment. Picked up the tire at another Honda dealer and brought it to Lia. Service writer did his thing and told me it would be about 2 hours wait time. I did not mind and could work from my ipad in the mean time while I waited. 30 min later the service writer came out to get me and said the only PAX technician they have on hand is swamped with work and will not get to my van until 1pm and they will extend a courtesy car free of charge and I can come pick up my van after 3pm. Can you believe that?... A free courtesy car for a customer they never serviced before and they are only making $55 off of me in labor to change the PAX tire... That is how customer service is done... We will be back at Lia to have other service done on the van... More

I used to drive a Mazda, however I have now switched to a Honda. Rob Dawes at Lia Honda was great. He was friendly, patient, and got us a great deal on a 2014 Accord. I would recommend him to anyone I know Honda. Rob Dawes at Lia Honda was great. He was friendly, patient, and got us a great deal on a 2014 Accord. I would recommend him to anyone I know looking for a car, and will return when we purchase our next vehicle. Thanks Rob Dawes. More