Lia Honda Albany

Tread cautiously I wouild tread cautiously when dealing with this company. I received a letter today with what appeared to be a handwritten Chicago return address. I wouild tread cautiously when dealing with this company. I received a letter today with what appeared to be a handwritten Chicago return address. Curious I opened it only to find that it was a direct mail solicitation from the General Manager of Lia Honda, Michael Foote. I could never do business with an entity in which senior management would tolerate let alone participate in a trick to get their message out Car dealers already have a bad reputation for honesty in general. It's a pity that Lia's marketing strategy reenforces this reputation. . There are less deceptive dealerships in the immediate Albany area to deal with. More

very fast and professional I came in for wiper blades and Walter Cook helped me. He was kind enough to also install the blades for me at no charge. He also told me about an up I came in for wiper blades and Walter Cook helped me. He was kind enough to also install the blades for me at no charge. He also told me about an upcoming airbag recall and ordered the replacement part for me while I was there. He was very helpful and professional and I was in and out of there in 15 minutes. More

Thank you! I just went to Lia Honda of Albany to have my car tuned up, and I had a wonderful experience working with Joseph Calabucci. He was willing to have my I just went to Lia Honda of Albany to have my car tuned up, and I had a wonderful experience working with Joseph Calabucci. He was willing to have my car seen immediately even though I was an hour early to my appointment. He was professional, courteous, and friendly. He did not pressure me into any decisions, but answered my questions honestly and in a well-informed manner. Thank you very much! More

stressless experience . the lia honda staff has made dealing with a car dealership, a pleasant and stressless experience ". special thanks to steve smith who always come . the lia honda staff has made dealing with a car dealership, a pleasant and stressless experience ". special thanks to steve smith who always comes thought. More

Great Service in a Timely Manner Thanks, Joseph Calabucci, for my great experience at Lia Honda Albany. My car was serviced in a timely manner, I was in and out in no time. I was tr Thanks, Joseph Calabucci, for my great experience at Lia Honda Albany. My car was serviced in a timely manner, I was in and out in no time. I was treated very well and had great customer service. More

Excellent Customer Service, poor sales follow-up to date. Joseph is great. We have had several interactions with him over the past couple of years. He is friendly and attentive and customer-driven. I wish I Joseph is great. We have had several interactions with him over the past couple of years. He is friendly and attentive and customer-driven. I wish I could say the same about our post-delivery follow up which has been, in a word, non-existent. We took delivery of our C-RV on October 27, 2014 and we assured that we would get a follow-up call to be sure we were satisfied and to answer any questions we had. We never heard one word from either the salesman or the Sales Office. When I called to arrange the 1000 complimentary inspection (online) (in November), I made specific reference to the lack of follow-up. Service Manager Sean O'Keefe was right on top of scheduling the inspection but I never heard anything from anyone else. I am still waiting. More

smooth and quick deal Thanks Wayne Balthazard, my experience at Lia Honda was smooth and quick. Wayne addressed my issues straight on and my deal was made and my pick up fo Thanks Wayne Balthazard, my experience at Lia Honda was smooth and quick. Wayne addressed my issues straight on and my deal was made and my pick up for the new car on the same day. Thanks again , John Dobiel More

Love the service department We purchased 2 Hondas in 2013 (a 2010 and a 2005) for our daughter & son-in-law, and for our granddaughter. We also purchased 2 extended warranties. A We purchased 2 Hondas in 2013 (a 2010 and a 2005) for our daughter & son-in-law, and for our granddaughter. We also purchased 2 extended warranties. At first we were not going to because of the price, so we were offered them for a lower price and are glad we did. Both cars have been serviced a few times and those warranties covered most of the repair costs! Steve (forgot his last name and Walter Cook are SUPERB. I read some of the negative reviews (on YELP) AND we have NEVER been mistreated at Lia. EVERYONE has been nice, cordial AND helpful... even going above and beyond the normal customer/business interactions. On our most recent visit, Walter Cook took in our car at the last minute. We had had to cancel TWO earlier appointments that same day because we were running late at other appointments (doctors are NEVER on time) and they very graciously let us change the time TWICE and we were never met with any attitude. Walter listened to the problem ( a battery purchased less than a year ago kept needing to be jump started). On a learner's permit, our granddaughter drives the car very little and often not enough to keep the battery charged... letting it sit for weeks at a time. He could have dismissed us with advice to drive the car more... but instead he took the car back and check the whole system from alternator to battery cables etc to make sure nothing else was involved. THEN just to make sure it wasn't a faulty battery, changed the battery with a new one. If this company was as "shady" as some of the respondents claim" they could have charged me for all kinds of things... but they did not. Walter explained how we should try to keep the new battery fully charged by doing some longer distance driving a few times a week, even if our granddaughter wasn't using the car often AND as the battery was under warranty... our service charge was ZERO !!! If you need good, competent, quick AND accommodating service... I would recommend Lia Honda on Central Avenue in Albany... any day. For excellent care... ask for Steve or Walter ! More

Great Service! Great Value! and On-time! I'm always treated very well and provided with excellent service for my needs. I'm never asked to pay for something I don't need. It's always within I'm always treated very well and provided with excellent service for my needs. I'm never asked to pay for something I don't need. It's always within the guidelines of the needed maintenance schedule. And they accommodate my requests and get me out on-time. More

Not just a job but a passion This place really cares about you and your wants and needs from buying a vehicle. I came in on December to purchase a accord they had on their online This place really cares about you and your wants and needs from buying a vehicle. I came in on December to purchase a accord they had on their online store. Most times you see a deal like that online you are taken back by it I called Lia Honda about the vehical I saw on their page that day I told them that I was interested they pull the car off the lot and the next day I was mine . I had one issue with all the banks they were not pushing for my full loan amount so what did lia do they gave me the difference of the 1,500 on my trade in on top of what they already offered me . I was blown away never will I shop at any other dealer like I said they really do care about what they do and Andrew Porter was by far one of the best salesmen I have dealt with he made if fell as if I wasn't suck at a boring dealer ship just waiting. Thank you guys again I love my new accord ! More