Lia Honda Albany

Excellent experience Everyone was pleasant and helpful. My salesperson, Rob Dawes, couldn't have been more helpful. After I purchased my car, he explained every facet of m Everyone was pleasant and helpful. My salesperson, Rob Dawes, couldn't have been more helpful. After I purchased my car, he explained every facet of my ne Pilot with kindness and patience. He was knowledgeable and efficient. More

Sales I had such a GREAT EXPERIENCE at Lia Honda. I bought a New Accord for myself two months ago. I was treated with nothing but respect. So, when it came I had such a GREAT EXPERIENCE at Lia Honda. I bought a New Accord for myself two months ago. I was treated with nothing but respect. So, when it came time to buy a New 2016 Civic for my wife. There was no doubt where is was going. TOP NOTCH...I highly recommend the sales team at Lia Honda. Thank you again Mike Foote, Fred Gitter & Phil Singh More

Service experience I brought my car in for service due to an airbag recall. Joseph Calabucci was my service representative. He was courteous, helpful and efficient. My c I brought my car in for service due to an airbag recall. Joseph Calabucci was my service representative. He was courteous, helpful and efficient. My car was ready to be picked up very quickly. More

Very satisfactory experience. Would definitely go back! Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made certain to explain why and apologized for the interruptions). Refreshing, to say the least, in these times when good manners are almost non-existent.. This was our first Honda experience but, most definitely, not our last! Our thanks to a very personable and savvy Jay for his help. Very nice meeting Bill, a new member of your Sales Team, and an engaging gentleman. More

customer service treatment excellent customer service received from your new service manager John Kelty and Wes Harrington your customer service advisor. They both know what cus excellent customer service received from your new service manager John Kelty and Wes Harrington your customer service advisor. They both know what customer service is about. More

Buying my car at Lia Honda was a pleasant experience Went car shopping for a good used car, and found what I was looking for at Lia Honda. Andrew Porter was very helpful and gave me all the information Went car shopping for a good used car, and found what I was looking for at Lia Honda. Andrew Porter was very helpful and gave me all the information I needed when I was test driving the car. Then I left to continue my evaluation of other cars, and that was fine with no hard sell. I came back a couple of days later convinced that they had the best car for me, and we came to agreement on price very quickly. Throughout the process Andrew was very easy to work with. Could have had the car that day but it was more convenient to pick it up a couple of days later. The car buying experience was easy and I was very satisfied with both the car my dealings with Andrew. More

Service /repair visit My prior & last repair visit experience was excellent because of the combination of excellent reputation customer service, friendly, helpful & foll My prior & last repair visit experience was excellent because of the combination of excellent reputation customer service, friendly, helpful & follow up phone contact Timely, vehicle returned when promise. Costly of service was reasonable. Open market price. Quality of service very good Parts are always in stock. More

Not knowledgeable Brought my HONDA CRV that was acting up to Lia. They recommended a $1300 timing chain and tensioner replacement. After that, the car was still not r Brought my HONDA CRV that was acting up to Lia. They recommended a $1300 timing chain and tensioner replacement. After that, the car was still not running right. After bringing the car back to them four times over 6 months and them having no idea what was wrong, I asked if they could do an oil compression test. They performed the test and their conclusion was that they recommended "replacing the engine" which would cost $3000 - $4000. They extended no consolation with the timing chain which was replaced 6 months earlier. The customer service is friendly, but it is my belief that their service mechanics do not know what they are doing. More

Service department very helpful. Brought a 2004 Honda CR-V in for front brakes. Wes called to notify me of additional recommended work. After about 10 minutes discussing the additio Brought a 2004 Honda CR-V in for front brakes. Wes called to notify me of additional recommended work. After about 10 minutes discussing the additional work with Wes fully explaining the reason for each recommendation and the necessary timing for the additional work, I authorized his recommendations. I am happy Wes took the time to explain each issue at length to help me understand what the issue was and the consequences of not completing the repair timely. My vehicle was ready when promised. Great job. Thank you. More

salesman Alex Nicol very helpful great experence Recently bought a car at Lia honda. went to 3 dealerships not only did Lia have a better pricei liked the salesmans attitude.No pressure.If your buyin Recently bought a car at Lia honda. went to 3 dealerships not only did Lia have a better pricei liked the salesmans attitude.No pressure.If your buying checkLia. More