Lexus of Wichita

Customer service and part of manufacturer defect was repaired. But on second issue, we were told to hold our doors as we close them. We are from the auto industry and didn’t appreciate that being told t repaired. But on second issue, we were told to hold our doors as we close them. We are from the auto industry and didn’t appreciate that being told to us when you go and spend over 70 grand on a luxury vehicle from lexus. That will definitely make us think twice on buying from lexus when we are shopping for another vehicle. We are a Lexus Family and very disappointed on their solution advice on closing doors. More

They helped me in an emergency situation when k got a nail in my tire. nail in my tire. More

Vy is great to work with! We have bought several cars from him over the years. We have bought several cars from him over the years. More

Our purchasing experience with this dealership was exceptional. Rosalie & Scott were so helpful and professional. exceptional. Rosalie & Scott were so helpful and professional. More

I’ve had issues with a rattle in one of my doors. After the 3rd time it finally got bad enough that they figured out where it was coming from & fixed it. So far…my Lexus is quiet again!! After the 3rd time it finally got bad enough that they figured out where it was coming from & fixed it. So far…my Lexus is quiet again!! More

Good job. No problem. Would do it again. Thanks. Not a robot now or later. No problem. Would do it again. Thanks. Not a robot now or later. More

Jeff is always great! I loved the new services with videos and super nice massage chairs. You guys are the first class in Wichita! Thank you! I loved the new services with videos and super nice massage chairs. You guys are the first class in Wichita! Thank you! More

Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More

Jonathan was a pleasure to work with and very pleasant demeanor despite staying back late to complete the purchase . Tony was very helpful demeanor despite staying back late to complete the purchase . Tony was very helpful More