Lexus of Wichita

Worst dealership experience even Buying a '21 Tundra from Wasler / AKA Lexus of Wichita. Found Truck online Monday, call / hold /transferred multiple times before salesman Corey took my info and started trad Wasler / AKA Lexus of Wichita. Found Truck online Monday, call / hold /transferred multiple times before salesman Corey took my info and started trade in process. Submitted 15 pictures requested & info including slight damage. Was not asked for any additional pics. Tues called at 1:00 PM on status & was told truck was at their sister dealership (Mini- Cooper of Wichita) and that salesman was off. Transferred to Sales Manager Scott Bolticoff, who said was too busy to handle himself, could I wait will Wed? Called Wed to saleperson Rosalie Isern and we began finalizing deal. Provided all additional info. I asked for Thur delivery as Iwas supposed to leave for lake on Friday, but told they could only deliver Fri. Also asked to make sure Truck complete (2 key FOBs, manuals, spare, etc) and was told by Rosalie it was. Friday Truck was delivered, the delivery person saw my truck verified dent I had documented with pictures of. He noticed 2 dings from hail on hood that I was not aware of and sent pics back to Scott who informed me on phone they would not accept the deal without additional cash. We settled on $500 extra I paid via CC. Also Truck was missing 2nd Key FOB which I'd asked the saleperson to verify. Was told by Scott there was nothing he would do on that (I've since had a back up FOB mad at $200 cost) - I was tempted to cancel the deal and tell him to take the truck back but went ahead and closed with the cashiers check. The poor communication continued when, after 6 weeks I texted Rosilee asking for status on my title and method of delivery. Was curtly told it could take up to 60 days, Told her I travel for work, if I needed to sign for the packet (like Fedex) I needed tracking info make sure I was home. She said that was in their docs Dept and she had no way to getting that info. The next day I get text from her saying USPS was delivering title THAT DAY. Luckily was home. As stated at the outset - this was the worst dealership I've ever transacted with from start to finish More

I am drawn to the Lexus brand due to the reputation of its cars and dealers, but after dealing with Lexus of Wichita I'm questioning that desire due to their questionable business practices. I requested t its cars and dealers, but after dealing with Lexus of Wichita I'm questioning that desire due to their questionable business practices. I requested to move forward with purchasing a Lexus from them on Sunday night, then followed-up again on Monday morning to confirm. Turns out, the sales person I was working with (Benjamin) got in late on Monday and they had already sold the car to someone else AFTER I requested to reserve it. He admitted I lost the car due to him coming in late, but wasn't willing to do anything about it; not even an apology. A manager (Josh) also never gave me the courtesy of returning my phone call, which I expect from a questionable used car lot, but not a Lexus dealer. If you decide to work with this Lexus dealer, hopefully you can deal with a more professional sales staff and don't get screwed like I did. More

I had a great experience buying from Lexus of Wichita. John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- maki John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- making the whole transaction smooth and simple. I highly recommend! More

I highly recommend Rosalie Isern at Lexus of Wichita. She made the car buying experience easy and non-stressful. She made the car buying experience easy and non-stressful. More

Somehow I got a second invite to review Walser Lexus, and it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. Bringing the car from Wichita to Tulsa - great. However, the car was never detailed as promised it had been. It still has the lines from the plastic wrap it came across from Japan with. I have no idea how to get that off without a professional detail. It was also delivered without any windshield wiper fluid ..just a minor detail missed. I bought and added that-nbd. Grimey feeling paint where it should be smooth…for a brand new car. The windows weren’t cleaned from the window sticker, etc.. I mean, I know some of this is little, but when your dealership stops returning messages right after delivery… shrug. Just know what you’re getting if you buy your car from out-of-state…. Fresh off the boat/train…dirty and may/may not be missing fluids. More

Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the a I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!! More

My experience was ok and long I also had to do paperwork over twice fun. over twice fun. More

We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars. More

There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very know always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle. More

Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More