Lexus of Wayzata

We have ourchasedfour Lexus from Tom and have found each interacation with To more positive than the last. Tom is more concerned about meeting our needs than making a simple sale. As such, we have develop interacation with To more positive than the last. Tom is more concerned about meeting our needs than making a simple sale. As such, we have developed a strong rapport with Tom and Lexus of Wayzata. Rest assured, there will be more purchases in the future. I highly recommend Tom to assist you with your vehicle purchase. Thanks Tom! Judy More

We have worked with Tim Bastyr and Lexus of Wayzata for the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sa the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sales and follow-up service, is impressive. On both sales and on-going service, they have always met their commitments and the follow-up and customer contact is very impressive. Tim has been a pleasure to work with, and we have no concerns giving him our highest recommendation. The service department is easy to work with, extremely efficient ... for the few items we have needed corrected, they have always been done right the first time. Top notch all the way around More

I bought my car April 2010 from Jan Engel. She is a great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue with the car. Just had the 15K maintenance done, the service folks are very easy to work with and make sure everything is handled correctly. I highly recommend Jan and the Lexus of Wayzata dealership. More

We were very pleased with our purchase expeience with Lexus of Wayzata, in particular of course because of the individuals we dealt with during our purchase. We dealt with Tom Poppler who dealt with us s Lexus of Wayzata, in particular of course because of the individuals we dealt with during our purchase. We dealt with Tom Poppler who dealt with us specifically as our contact point and sales person, who exposed us to the SUV we decided to purchase, the Lexus RX 350. Also we dealt with Jim in the Accounting Department, who took us through the forms and the purchase itself. We were very pleased with the knowledge and the professionalism of both Tom and Jim; everything went smoothly and quickly, especially once we arrived at the dealership to purchase the car. We don't think it could have been a more pleasant experince for us both. We also would like to commend the dealer for the level of comfort available to the customer, all the way to the waiting areas, which include a quiet area and a TV area, along with a generous area with water, soft drinks and snacks. Also we were treated with the extra amenity of having a loaner car to use; instead of waiting we had the alternative to go out for lunch while opur car was being worked on, when we returned to have services done. We have had a couple of issues that were explained or arrangements were made, with followup, to deal with them. Overall, our experience was excellent, especially in comparison with other dealers. More

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time. More

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of. Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers. Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone. More

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... kn customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like. I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels. -R. Perschmann More

Excellent individualized attention by Tim Bastyr at this dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new p dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new plates, he not only brought them to my place of employment, he put them on the car while I was working. (He may wish I hadn't mentioned that!) The pre-owned cars from this dealership that I have purchased were perfect. They even did a free a paint touch up after the warranty on my LX470 expired because they said the bumper paint flaking "should not happen to a Lexus". More

My experience, with Ms. Engle at this dealership, has been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my f been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my family and our various needs ( for myself, my wife and our children). It is because of Ms. Engle that I would not consider purchasing any other make of car or a Lexus from any other dealer. More

Ignatio treated us with a warm, friendly as we;; as Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well without being overly technical and thoughtfully explained the merits of his dealership. Largely, because of his professional attitude and warm welcoming presence we feel very at home at Lexus of Wayzata. The trip to a car dealer used to resemble a trip to the dentist; now I will even stop at times to renew a friendship, look at cars,and just feel good about stopping in. By the way we have just purchased our third car from Ignatio, two new and one used. The used car, a convertible was personally delivered to our home during a winter snowstorm in Minnesota. Hope springs eternal in the upper Midwest. More