Lexus of Wayzata

This is the third purchase I have made from Jan Engel @ Lexus and she has been wonderful to work with each time. Jan is very good at understanding what your car needs are and matching a car accordingly. Sh Lexus and she has been wonderful to work with each time. Jan is very good at understanding what your car needs are and matching a car accordingly. She has excellent commmunication skills (in person, phone, email) and timely follow up. I would strogly recommend working with Jan Engel and Lexus anytime. More

Cal Ryan was very helpful in answering my questions and giving me a test drive for my Lexus ES 350 2011. My preferred color (champaigne) had to be shipped in but arrived quickly. Paperwork for purchase w giving me a test drive for my Lexus ES 350 2011. My preferred color (champaigne) had to be shipped in but arrived quickly. Paperwork for purchase was handled quickly and smoothly; trade-in value on my Buick Lucerne was reaonable. More

Jamie has helped me find three cars. Each time he was able to get me a great car at a great price. He was able to match my needs for both type of car and price range. able to get me a great car at a great price. He was able to match my needs for both type of car and price range. More

This is a great dealership! Service is excellent and Jamie is the BEST. Not only will I recommend them but I will also buy my next car from them as well!! Jamie is the BEST. Not only will I recommend them but I will also buy my next car from them as well!! More

Jan Engel has provided beyond outstanding service to me over many years. I have purchased three vehicles from Jan. Like many women, I have found purchasing an automobile to be a stressful experience unti over many years. I have purchased three vehicles from Jan. Like many women, I have found purchasing an automobile to be a stressful experience until I met Jan. She carefully learned about my needs and then made me aware of all the reasons why a given vehicle would be just right for me and my family. Jan is thoughtful, caring, has a good sense of humor and is overall very likeable. Bottom line, buying a vehicle from Jan has been a very enjoyable experience each time. My plans in the future are to always buy a Lexus and to always deal with the one and only Jan Engel. Ross Bingham in service also provides exceptional service. I don't know much about the mechanics of vehicles but he always makes me feel that he is helping me take good care of my car. He is honest, knowledgeable, and thorough. He also has a very pleasant personality. It is always a pleasure to deal with him. More

We have ourchasedfour Lexus from Tom and have found each interacation with To more positive than the last. Tom is more concerned about meeting our needs than making a simple sale. As such, we have develop interacation with To more positive than the last. Tom is more concerned about meeting our needs than making a simple sale. As such, we have developed a strong rapport with Tom and Lexus of Wayzata. Rest assured, there will be more purchases in the future. I highly recommend Tom to assist you with your vehicle purchase. Thanks Tom! Judy More

We were very pleased with our purchase expeience with Lexus of Wayzata, in particular of course because of the individuals we dealt with during our purchase. We dealt with Tom Poppler who dealt with us s Lexus of Wayzata, in particular of course because of the individuals we dealt with during our purchase. We dealt with Tom Poppler who dealt with us specifically as our contact point and sales person, who exposed us to the SUV we decided to purchase, the Lexus RX 350. Also we dealt with Jim in the Accounting Department, who took us through the forms and the purchase itself. We were very pleased with the knowledge and the professionalism of both Tom and Jim; everything went smoothly and quickly, especially once we arrived at the dealership to purchase the car. We don't think it could have been a more pleasant experince for us both. We also would like to commend the dealer for the level of comfort available to the customer, all the way to the waiting areas, which include a quiet area and a TV area, along with a generous area with water, soft drinks and snacks. Also we were treated with the extra amenity of having a loaner car to use; instead of waiting we had the alternative to go out for lunch while opur car was being worked on, when we returned to have services done. We have had a couple of issues that were explained or arrangements were made, with followup, to deal with them. Overall, our experience was excellent, especially in comparison with other dealers. More

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time. More

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of. Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers. Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone. More

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... kn customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like. I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels. -R. Perschmann More