Lexus of Wayzata

As a retired senior Naval Officer, I find it beneficial to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett dealership and individually the salesperson (Tom Hermon) and service representative(Chris Doyle) with whom I routinely have contact. I failed to mention the reception staff (Anne, Karen and Kaye) who are the first contact with the public as you enter the facility, or call: all three are more than exceptional in their demeanor, ability, use of the English language, appearance and just general skilled on interface with the customers. Tip of the hat to all three! George Yankoupe More

We were introduced to Jim Kirchner who was very Positive, We were introduced to Jim Kirchner who was very Positive, Professional, Courteous, Kind, and Knowledgeable. We wanted to trade our 2005 RX339 for We were introduced to Jim Kirchner who was very Positive, Professional, Courteous, Kind, and Knowledgeable. We wanted to trade our 2005 RX339 for one of the loaner RX350s. SO we looked around and Jim helped us find a vehicle that we liked a lot. He was able to give us what we wanted for our trade, with the options we wanted on the 2010 RX350. The thing we liked about Jim was his genuine interest in helping us, WITHOUT any high pressure sales at all. Jim has outstanding "People Skills", that enhance his ability to help the buyer/customer in a genuine manner. We have since enjoyed hia warm personality via e-mail to the point that we feel he have known him for many years. Lexus of Wayzata is lucky to have an employee of Jim Kirchner's quality. Tom & Sheryl Sullivsn More

Ignatio treated us with a warm, friendly as we;; as Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well without being overly technical and thoughtfully explained the merits of his dealership. Largely, because of his professional attitude and warm welcoming presence we feel very at home at Lexus of Wayzata. The trip to a car dealer used to resemble a trip to the dentist; now I will even stop at times to renew a friendship, look at cars,and just feel good about stopping in. By the way we have just purchased our third car from Ignatio, two new and one used. The used car, a convertible was personally delivered to our home during a winter snowstorm in Minnesota. Hope springs eternal in the upper Midwest. More

I have worked with Lexus of Wayzata since moving back to MN in 1999. This dealership and particularly Tom Bennett has always provided excellent service sometimes going beyond what might be reasonably expec MN in 1999. This dealership and particularly Tom Bennett has always provided excellent service sometimes going beyond what might be reasonably expected. Great service focused on customer satisfaction. More

Great service, but parts are pretty expensive (as you'd expect from a dealership). Tom Bennett is great to work with. I chose to wait for service, very nice waiting area, including Internet. expect from a dealership). Tom Bennett is great to work with. I chose to wait for service, very nice waiting area, including Internet. More

I went to Lexus of Wayzata because I knew I would get excellent attention there. I had previous experience with the Mitsubishi location owned by the same owner of Lexus of Wayzata and enjoyed that relat excellent attention there. I had previous experience with the Mitsubishi location owned by the same owner of Lexus of Wayzata and enjoyed that relationship. When I entered the Lexus building I was met with amazing friendliness in the person of Tom Herman. He did, and does, everything, and more, than one could ask when showing your product. I now "thanks to Tom", have a beautiful automobile, the ride is fantastic, and to say my Lexus is dependable, and everything Tom told me it would be, is an understatement! Thanks for the opportunity to share! More

I recently bought my 2010 RX350 from Jim Kirchner at Lexus of Wayzata and was delighted with the professional and prompt way he and the dealership handled the transaction. It was a wonderful experience! Lexus of Wayzata and was delighted with the professional and prompt way he and the dealership handled the transaction. It was a wonderful experience! Jim went out of his way to accommodate our needs. The transaction was further complicated by me being in California, being a Canadian resident, additional requirements of advising US border authorities, Canadian importation requirements that you normally don’t have to handle and dealing with a new customer in transit. Jim kept looking for solutions and promptly communicating them to me by e-mail or phone and even picked me up at the airport. I have never experienced such thoughtful, courteous and thorough customer service when buying an automobile. This was the first time I have ever bought a vehicle in the US over the internet and would have no problem at all doing it again with Jim and the Lexus of Wayzata dealership. Our local dealerships could learn many lesson from you on how to run a professional service oriented dealership. I have no hestitation recommending Jim and this dealership. We love our new Lexus. Gary from Winnipeg More

The service I received and the attention to detail with financing and upgrades was great. I feel I got a great used vehicle, well maintained and at a competitive price..I will shop for a new vehicle here w financing and upgrades was great. I feel I got a great used vehicle, well maintained and at a competitive price..I will shop for a new vehicle here when the time is right. More

I have bought three vehicles from Bryan Grotte at Lexus of Wayzata. My experiences there have been very different than what I have had at other dealerships. They have a low-pressure environment, fair pri of Wayzata. My experiences there have been very different than what I have had at other dealerships. They have a low-pressure environment, fair pricing and are very honest. I’ve really enjoyed each vehicle I have purchased there and feel completely satisfied with each outcome. With each of my purchases I’ve never felt pressured or rushed during the process and the entire experience was laid back, low-key and actually enjoyable. The customer service after the sale has also been exceptional and everyone seems to be very eager to help and accommodate. Each department has a great attitude and very friendly. I’m impressed with not only the staff, but the cleanliness and overall atmosphere of the dealership. Overall, whether I have been there to purchase, go in for routine appointments or had any visits at Lexus of Wayzata, I have been very pleased each time. They have treated me well and I will continue to be a customer. I have recommended friends and relatives. Todd Palmer More

We were looking for a small SUV and wanted to know more about the RX 350 so we went to the Wayzata store. Mr. Loop first asked us what type of equipment we would like in the vehicle and went on to fully ex about the RX 350 so we went to the Wayzata store. Mr. Loop first asked us what type of equipment we would like in the vehicle and went on to fully explain the RX 350, the Certification Program they have for the used vehicles they sell. and also show us several vehicles. They had several to choose from so we were able to find the combination we wanted. Which isn't always easy to do when buying a used vehicle. Everyone we met at the dealership was very courteous and professional, any questions we had about the vehicle Mr. Loop was able to answer. We LOVE our RX 350 and would highly recommend Mr. Loop and Lexus of Wayzata. More