Lexus of Wayzata

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time. More

We have worked with Tim Bastyr and Lexus of Wayzata for the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sa the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sales and follow-up service, is impressive. On both sales and on-going service, they have always met their commitments and the follow-up and customer contact is very impressive. Tim has been a pleasure to work with, and we have no concerns giving him our highest recommendation. The service department is easy to work with, extremely efficient ... for the few items we have needed corrected, they have always been done right the first time. Top notch all the way around More

I bought my car April 2010 from Jan Engel. She is a great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue with the car. Just had the 15K maintenance done, the service folks are very easy to work with and make sure everything is handled correctly. I highly recommend Jan and the Lexus of Wayzata dealership. More

Excellent individualized attention by Tim Bastyr at this dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new p dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new plates, he not only brought them to my place of employment, he put them on the car while I was working. (He may wish I hadn't mentioned that!) The pre-owned cars from this dealership that I have purchased were perfect. They even did a free a paint touch up after the warranty on my LX470 expired because they said the bumper paint flaking "should not happen to a Lexus". More

My experience, with Ms. Engle at this dealership, has been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my f been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my family and our various needs ( for myself, my wife and our children). It is because of Ms. Engle that I would not consider purchasing any other make of car or a Lexus from any other dealer. More

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... kn customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like. I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels. -R. Perschmann More

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of. Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers. Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone. More

The entire area (building and grounds) was immaculate. The customer lounge area was superb with beverage area, child playroom, library, computer work stations, large screen television with comfortable cha The customer lounge area was superb with beverage area, child playroom, library, computer work stations, large screen television with comfortable chairs, phone chargers and magazines. Our interaction with Greg Loop our salesperson was fantastic. He discussed our needs with us and we drove several vehicles and found the ones we needed. The finance person, Scott Houghland, was very knowledgeable about the entire process and discussed several options for us which led us to making a great decision on us buying two vehicles. More

I enjoy bringing my car in to Lexus of Wayzata as they have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. Mr. DeJong in particular has become the service adviser I've come to trust. He always is friendly and helpful when dealing with the maintenance of my vehicle. To Lexus's credit, I have never had an issue after 30,000 miles beyond routine maintenance. More

I have my car serviced regularly at Lexus of Wayzata MN. I always work directly with Shawn Moorhead - he is knowledgeable, professional and always provides exceptional service. I have recommended Lexus to I always work directly with Shawn Moorhead - he is knowledgeable, professional and always provides exceptional service. I have recommended Lexus to friends and always refer them to Shawn. My Lexus RS350 is a great car. NOTE that my next car must be much more fuel efficient and I hope Lexus takes this seriously and will lead the industry in this area. More