Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Wayzata
Wayzata, MN
2,163 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,163 reviews
November 13, 2024
Great service as always. Jessi was wonderful to work with - knowledgeable, friendly and helpful. Explained what was needed and also listened to my input. Jessi was wonderful to work with - knowledgeable, friendly and helpful. Explained what was needed and also listened to my input. More
by jenweeding
Employees Worked With
Jessi
November 12, 2024
Regarding the dealership I would rate it very high. No complaints at all. I purchased a used Lexus and soon after the purchase I had. Battery issue. While dealing with that they also dealt with one oth No complaints at all. I purchased a used Lexus and soon after the purchase I had. Battery issue. While dealing with that they also dealt with one other, but costly, issue that they would not needed to take care of. More
by Jonnord01
November 11, 2024
On time courteous knowledgeable premises comfortable clean inviting refreshments offered while waiting. Up dates given if taking a long time clean inviting refreshments offered while waiting. Up dates given if taking a long time More
by Mallen
Employees Worked With
November 09, 2024
Excellent job for customer services will give the lady 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 More
by phongsandy
Employees Worked With
November 07, 2024
There was a great service during my visit at the dealer, and the sales man who worked with us was very nice and helpful and the sales man who worked with us was very nice and helpful More
by Selena Prasomsack
November 05, 2024
We are a very long time Customer of Lexus of Wayzata. Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received fro Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received from the former ownership. Staff turnover, decreased service staff plus a serious failure of follow thru on communications to the customer is nowhere near the level that a Lexus customer expects and deserves. On a scale of 1 (unacceptable) to 10 (best) this new dealership gets a 4. Which well below passing. Many promises made, even by the new GM, are promises not kept. Very disappointing! We really like all the RX 300 thru RX 350s we have purchased. Some of the failures are inexcusable and the GM agreed. Then our last visit a few days ago another failed interaction lead by the failure to communicate. This is not Lexus quality service. Disappointed. I hope they fix the problems and soon because we have liked and enjoyed our Lexus vehicles. I have relayed this to management several times this year. Promises made and not kept. More
by Kathy
November 05, 2024
The service at Lexus that use to be excellent has declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. More
by MB
Employees Worked With
Kaley Bailey
November 04, 2024
A simply phenomenal experience. Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our sale Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our salesman, Helton, who we’ve purchased our cars through exclusively for 6+ years. We were also extremely well treated by our finance specialist, Becky. More
by Katrinasmith71
November 01, 2024
Helton was fantastic to work with. A perfect balance of meeting my wants and needs within my budget. No high-pressure sales pitch. I would definitely work with him again. I’m thrilled A perfect balance of meeting my wants and needs within my budget. No high-pressure sales pitch. I would definitely work with him again. I’m thrilled with my vehicle and the service that was provided at Lexus of Wayzata. More
by Becky
Employees Worked With
