Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Watertown
Watertown, MA
1,891 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,891 reviews
July 20, 2025
Kevin is very knowledgeable and professional, it was a pleasure to work with him to buy the new car. Kevin took time to answer our questions and show us the different options, we are able to find a car we pleasure to work with him to buy the new car. Kevin took time to answer our questions and show us the different options, we are able to find a car we like. A great experience! More
by Jeff
Employees Worked With
July 18, 2025
Ussa is an awesome, knowledgeable, professional salesman who works to get you the best deal possible. I leased my second car within 1 year with Ussa and it was a great experience both times. He was never pu who works to get you the best deal possible. I leased my second car within 1 year with Ussa and it was a great experience both times. He was never pushy and I never felt pressured. Lexus of watertown has a great team. I’d like to also shoutout Alex the business manager who was very transparent, personable, and efficient with the paperwork process. More
by Anthony.han.84
Employees Worked With
July 17, 2025
Top notch service and communication. Ussa is the gold standard in responsiveness and detail. I have bought two vehicles with him now and he’s the best. Ussa is the gold standard in responsiveness and detail. I have bought two vehicles with him now and he’s the best. More
by John
Employees Worked With
July 12, 2025
John Barstow was great to work with and made getting the right Lexus at a fair price smooth and efficient. He and the Lexus of Watertown team were professional, knowledgeable, and a pleasure to work with! right Lexus at a fair price smooth and efficient. He and the Lexus of Watertown team were professional, knowledgeable, and a pleasure to work with! More
by A Liao
Employees Worked With
July 12, 2025
Couldn’t have been happier with Kevin and his support. Truly a good person who remembers things about his clients and is responsive, even on off days. Really can’t recommend him enough and I personally lo Truly a good person who remembers things about his clients and is responsive, even on off days. Really can’t recommend him enough and I personally look forward to doing business with him for many years. Professional, knowledgeable, and just a good person. More
by thomann.dave
Employees Worked With
July 09, 2025
I had an excellent experience purchasing my vehicle from Lexus of Watertown. Herb was the first to greet me, and he was courteous, efficient, and genuinely helpful from start to finish. He valued my time, a Lexus of Watertown. Herb was the first to greet me, and he was courteous, efficient, and genuinely helpful from start to finish. He valued my time, avoided any sales pressure, and made the entire process seamless. The deal was finalized quickly, and the car was delivered right on schedule. I truly appreciated the hassle-free approach and would gladly recommend Herb to anyone in the market for a Lexus. More
by sam667
Employees Worked With
July 05, 2025
Herb is the best! !! He helped me buy the best car for my first auto purchase!! The whole process was made really easy and he took care of everything!! Thank you! !! He helped me buy the best car for my first auto purchase!! The whole process was made really easy and he took care of everything!! Thank you! More
by docolympi8
Employees Worked With
July 01, 2025
Kevin Silva was great! I highly recommend asking for him as he made the process super easy! I highly recommend asking for him as he made the process super easy! More
by Keila
Employees Worked With
June 30, 2025
It was very impressive the level of treatment we received at Lexus Watertown. Both employees that were involved delivered a high level of customer service. Specifically Mr. Kevin Silva He was wonderful. I wi at Lexus Watertown. Both employees that were involved delivered a high level of customer service. Specifically Mr. Kevin Silva He was wonderful. I will definitely recommend the dealer for anyone. Thanks for everything.. More
by Pintoj68
June 30, 2025
Lexus of Watertown has been a pleasure to work with every time I’ve done business with them. Kevin Silva strikes a great balance between professionalism and humor, which made the process even more seamless. time I’ve done business with them. Kevin Silva strikes a great balance between professionalism and humor, which made the process even more seamless. I highly recommend Kevin because his personality and everything he brings to the table makes it worth it. More
by Brian
Employees Worked With
