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Lexus of Watertown

Watertown, MA

4.9
1,951 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,951 reviews

December 12, 2025

Another flawless transaction w Ussa’s help! He’s made it hard to go to another dealership highly recommend! More

by Igor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

I purchased a car from Steve Batsinelas , who promised to address a minor issue. He assured me it would be fixed within 3-4 days of payment. I paid the full amount, but Steve has stopped responding to my More

by Steve
Recommend Dealer
No
Employees Worked With
Steve Batsinelas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2025 -

Lexus of Watertown responded

Steve, I'm sorry to hear that you are frustrated. We pride ourselves on providing excellent service even after the sale, so please reach out to me at your earliest convenience so we can address the issue with your vehicle and restore your trust in our dealership. Thank you, Brian Kelly - Pre-Owned Manager - 617-393-4373

Dec 12, 2025 -

Steve responded

Thank you. I will wait and see how the situation evolves. I hope it will be resolved as agreed. I will keep everyone updated.

December 11, 2025

Overall, this was one of the best car-buying experiences I’ve had. I would highly recommend Watertown Lexus and Kevin Silva as a salesperson to anyone looking for a transparent, friendly, and knowledgeable More

by Trishnee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2025 -

Lexus of Watertown responded

Thank you so much for your awesome feedback, Trish! We're thrilled Kevin and our team at Lexus of Watertown provided you with a top-notch car-buying experience. We truly appreciate the recommendation, and we hope to see you again down the road!

December 07, 2025

Ussa was awesome ! Greeted us when we arrived and texted us throughout the whole process to let us know what was happening at each step. I’d recommend anyone looking fo More

by jay
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

Lexus of Watertown responded

Thank you for recommending Ussa and our team! We are so grateful to have your support and we hope to see you again at Lexus of Watertown. Enjoy your new car, Jay!

December 06, 2025

I worked with Kevin when purchasing my new car and had such a pleasant experience. He was knowledgeable, patient, helpful, and was very personable. I highly recommend him and the Lexus of Watertown! More

by Kbtolls
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

Lexus of Watertown responded

Thank you for the glowing review! We’re glad Kevin was knowledgeable, patient, and helpful throughout the process. We appreciate your recommendation and welcome you back to Lexus of Watertown at any time.

December 05, 2025

Kevin silva is by far one the best sales associates I've ever dealt with. Responsive and attentive and caring. Greatest salesman there is. Ask for Mr.Silva More

by Lizardoroberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2025 -

Lexus of Watertown responded

We're proud to hear Kevin delivered top-tier service. Thank you for choosing Lexus of Watertown for this special purchase!

December 05, 2025

John Barstow and the team at Lexus of Watertown were outstanding. John made the entire process easy, transparent, and enjoyable. This was by far the best car buying experience I have ever had. Highly re More

by alfsh4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Barstow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

Lexus of Watertown responded

Thank you for sharing your excellent experience with John and the team! We hope to see you again in the future at Lexus of Watertown.

December 02, 2025

Kevin Silva was my consultant and I can,t say enough good things about my experience working with him. He was knowledgeable and very responsive to any questions or concerns. His pleasant personality made the More

by Mmillbill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2025 -

Lexus of Watertown responded

Thank you for sharing your excellent review of Kevin and our team! We appreciate your continued business and look forward to working with you in the future. See you next time at Lexus of Watertown!

December 02, 2025

Kevin Silva was my consultant and I can’t say enough good things about him. He was incredibly knowledgable and attentive. He went out of his way to provide any answers to questions. The dealership is very e More

by Mmillbill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2025 -

Lexus of Watertown responded

Thank you for your continued loyalty and support, Bill! We're thrilled to hear that Kevin and our team provided such knowledgeable and attentive service. Here's to many more smooth experiences at Lexus of Watertown!

November 27, 2025

Had a fantastic experience at Lexus of Watertown! Kevin Silva was wonderful and extremely helpful throughout the entire process. He made everything easy and even helped set up my registration and lic More

by ZHH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Lexus of Watertown responded

We appreciate your review of Kevin and the team! Thank you for choosing Lexus of Watertown and for sharing your experience. We wish you safe travels ahead!

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