Lexus of Warwick

Amazing amazing customer service! I have had my lexus serviced at the inskip lexus dealership several times, and each time I have a wonderful experience. My service rep is Peppino Palladino, who is wonde serviced at the inskip lexus dealership several times, and each time I have a wonderful experience. My service rep is Peppino Palladino, who is wonderful. He is courteous, caring, and every time has been able to come through. I needed my car repaired the same day, and not only did he provide with with an identical rental (which I needed to fit my 5 kid carpool), but I received a phonecall only 2 hours later that he was able to get my car repaired! I am very pleased, and recommend the dealership and Peppino highly. More

The customer service is outstanding, I asked about a repair to the leather which was cut and they immediately knew what caused the damage and said it can be repaired once looked at by Lexus Representati repair to the leather which was cut and they immediately knew what caused the damage and said it can be repaired once looked at by Lexus Representative. Within two weeks the representative looked at the tear, the part was ordered and the damaged interior panel was repaired. We are always told by dealerships that the only rating that is acceptable is outstanding, but I have to say that Paula Triburcio and Jay Warren of Inskip Lexus set the Benchmark for customer service. More

I brought my 2008 LS400 in for its 30,000 mile service. Peppino gave me a Saturday appointment with little notice. He personally met me upon arrival and in his customary friendly and efficient manner had Peppino gave me a Saturday appointment with little notice. He personally met me upon arrival and in his customary friendly and efficient manner had me on my way with a loaner. He noticed that my right front rocker panel had been displaced and had it re-secured as part of the regular service. Working with Peppino over the past serveral years has been a breath of fresh air. He is knowlegeable, efficient, professional, and personable. He is the reason I continue to purchase my cars at Inskip. Dr. John A. Yena More

I recently had an issue with my 2002 Lexus RX300. The vehicle would emit smoke intermittently through the exhaust. After several visits to the dealership, it was decided that it was a problem highlighte vehicle would emit smoke intermittently through the exhaust. After several visits to the dealership, it was decided that it was a problem highlighted in a service bulletin that was posted. I wanted to recognize Peppino Palladino for his professionalism during this trying period. If it were not for his actions with trying to help resolve my issue, I would never have considered purchasing another Lexus again. Inskip should be proud and thankful to have an employee who represents their organization so well. Thank you Peppino! More

Outstanding service is only possible when a dealership has outstanding employees. Peppino Palladino Assistant Service manager at Inskip Lexus is such an employee. He has been my service representative at has outstanding employees. Peppino Palladino Assistant Service manager at Inskip Lexus is such an employee. He has been my service representative at Inskip Lexus for several years and I have always been 100% satisfied with his efforts and that of the entire Inskip Lexus service team in keeping my Lexus LS in tip top order. Today, on short notice, Peppino helped me meet an important time deadline by promptly completing the required service and sending me on my way. I write this to show my appreciation for his efforts and those of the service technicians. On another note, I am waiting on the delivery of my third Lexus LS series vehicle. I shopped the other worthy competitors but, in the end, all else being equal, my history with Inskip Lexus service sold the car. More

First class service from making the appointment to driving out the door. Greeted with a smile, prompt communication to describe any additional required work and car ready on time. Make the extra effor driving out the door. Greeted with a smile, prompt communication to describe any additional required work and car ready on time. Make the extra effort to make sure your service experience is positive. The customer needs always at the top of the list. More

Truly OUTSTANDING SERVICE from Inskip Lexus (Warwick, RI)! I am 150% satisfied as always. Absolutely no problems and 100% hassle free as always. I completely trust Inskip Lexus' ability to service my veh RI)! I am 150% satisfied as always. Absolutely no problems and 100% hassle free as always. I completely trust Inskip Lexus' ability to service my vehicle. They are the ONLY company I trust again and again! No other company even comes close to Inskip! Whenever I hear someone asking where they should take their Lexus for service, I tell them INSKIP without a doubt! Hands down! Jay and Pepino handled everything so professionally and courteously. That's very important to me in my decision of where to bring my car for service. I dont even think twice about it when my car needs service. I wish Inskip Lexus could service my Mazda as well! :) More

Recently relocated to RI and have brought our Lexus IS250 to Inskip for service. Inskip Lexus is exactly what you expect from the Lexus brand. They are extremely friendly, knowledgeable, helpful, detail-orie to Inskip for service. Inskip Lexus is exactly what you expect from the Lexus brand. They are extremely friendly, knowledgeable, helpful, detail-oriented and trustworthy. We highly recommend this dealership and service department. You will not be disappointed! More

I visited Inskip Lexus because I bought a Lexus there several years ago and found them to be professionals. Last week I again visited Inskip Lexus, after having visited them on the web. Sales consultant several years ago and found them to be professionals. Last week I again visited Inskip Lexus, after having visited them on the web. Sales consultant Mike Silva was introduced to me and he was very knowledgeable and professional. We worked together for a good part of the afternoon and the deal was consumated and I drove off with a new Lexus. He never appeared rushed nor agitated no matter how many questions I asked. The next day we had a followup item to take care of and he was right on top of it. I might also add that I have dealt with Pappino Palladino in the service department onmy other Lexus the Sc$#) and he was extremely helpful and accomodating, I look forward to working with him in the future. More

I am writing with respect to our salesman at Inskip Lexus in Warwick, RI. His name is Michael Silva. Although my fiance had been wanting for some time to buy a new Lexus SUV to replace her 2004 model, we a in Warwick, RI. His name is Michael Silva. Although my fiance had been wanting for some time to buy a new Lexus SUV to replace her 2004 model, we actually had just stopped at the dealership simply to pick up a new key. I happened to bump into Michael while my fiance was still outside in the parking lot. We started talking a little bit-nothing high pressure-just chatting about the new vehicles on the lot. What he had to say peaked my interest and my fiance's. One thing led to the other, and within a couple of hours, we decided to purchase a 2010 model. I can genuinely say that Michael was one of the most knowledgeable, courteous and professional salesman I've ever dealt with. He definitely was the lynch pin to us making the deal. I was so impressed that I walked over and told his sales manager how Michael had distinguished himself and that Inskip Lexus should be proud that he was representing their company. After the decision was made to take the vehicle that day (it was a Saturday), Michael told us that we could go finish our errands for the afternoon, and then come back later to pick up the new car before they closed at 6:00 p.m. Well, as sometimes happens, we lost track of the time and did not make it back to the dealership until 5:55 p.m. When we walked in, Michael still had a smile on his face. He sent us off to finish the paperwork with the business office manager while he waited patiently. After we had signed the paperwork, Michael went outside with us, jumped in the car, and went over every single feature with us for over an hour. Without question, he went above and beyond the call of duty in ensuring that we felt safe and comfortable driving the car home. In sum, I would highly recommend that anyone interested in purchasing a Lexus go to Inskip and see Michael. Trust me when I say that you will not be disappointed. More