Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Valencia
Valencia, CA
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
535 Reviews of Lexus of Valencia
July 24, 2014
Outstanding Customer Service, everytime!!! Mike Kasabyan and Shawna Salinas provide outstanding customer service every time I service my car. I bought another Lexus mostly because of the out Mike Kasabyan and Shawna Salinas provide outstanding customer service every time I service my car. I bought another Lexus mostly because of the outstanding service. More
by dpardo
Employees Worked With
Mike Kasabyan, Shawna Salinas
July 03, 2014
Excellent Service for All So Cal Lexus Owners I have owned several Lexus vehicles and consistently have them serviced at this dealership. I usually get a loyalty discount on service of 10% and the I have owned several Lexus vehicles and consistently have them serviced at this dealership. I usually get a loyalty discount on service of 10% and the work is always complete and detailed. Scott Melville is my usual service advisor and occasionally when he is off I go to Bryan Stover who is also great. These two guys make the experience in servicing my cars as pain free as possible. The prices are higher than most standard cars, but again you buy a Lexus because of the quality and quality requires quality service and parts. You get what you pay for. I have had the minor servicing like the oil changed at other quick change places (to save money) but the attention to detail and expertise to these cars is just not there (I've had oil leaks and misplaced wiring after a non-Lexus service).. So I only do my service with Lexus of Valencia because of its reliability, convenience, and competence. Thanks to all the employees there that make this dealership a top notch place to service your car. Kudos to Scott Melville and Bryan Stover for their part in this process. They are highly valuable employees. More
by Paul Dutton
Employees Worked With
Bryan Stover , Scott Melville
June 24, 2014
Chris is Awesome! Chris provides great customer service! The only downside is the dealership is about 50 miles from my home. I would recommend Chris as a service agent Chris provides great customer service! The only downside is the dealership is about 50 miles from my home. I would recommend Chris as a service agent for anyone wanting someone who is great to work with! More
by Trishmills
Employees Worked With
Chris Brennand
June 06, 2014
Love Bryan Stover! I love Lexus but my favorite part of Lexus is Bryan Stover!! He is always friendly and helpful ;) I will never own anything besides a Lexus I love Lexus but my favorite part of Lexus is Bryan Stover!! He is always friendly and helpful ;) I will never own anything besides a Lexus More
by MelissaSkinner
Employees Worked With
Bryan Stover
May 16, 2014
service review Got there and no one greeted me as I got off my car. Waited for help. Other sales service representatives were going in and out of the service booths. Got there and no one greeted me as I got off my car. Waited for help. Other sales service representatives were going in and out of the service booths. Till I asked someone if I was in the right place for service, wish I was. Finally a young lady from the inside offices came out from the nice A/c building next to service and asked if I had been assisted, I said no.they told me to wait here for the next tech.(20) min. Went by. This young lady asked me to come inside Mike's booth office and she handle my appointment immediately. After that everything else went very fast and nicely. My car was done faster then expected. Overall mike handle the my vehicle and all was fine. I will be coming back for quarterly service at the Valencia Lexus dealer. Thank you. More
by josequezada
Employees Worked With
Mike kasabyan, Mike Kasabyan
May 03, 2014
Service visit review We have owned many cars over the years. We live in Las Vegas Nevada. Lexus of Valencia is the only dealership we will take our vehicles to. The care a We have owned many cars over the years. We live in Las Vegas Nevada. Lexus of Valencia is the only dealership we will take our vehicles to. The care and time taken, each and every time we come down with each of our vehicles is way above the call. We would recommend Bryan Stover, Shana and the whole staff at Lexus of Valencia, to anyone needing service on their vehicle and/or in the market for purchasing a New or Used Quality vehicle. Thank you Very Much, The Galor Family More
by oren77
Employees Worked With
Bryan Stover , Shawna Salinas
April 29, 2014
Bryan Stover is the best service man I have ever had. He is friendly, answers any question you have and if he doesn't have the answer he will find out and get ba is the best service man I have ever had. He is friendly, answers any question you have and if he doesn't have the answer he will find out and get back to you. He always give you a estimate of what your service will cost when you drop off your car. As soon as your car is washed and ready to go he calls to let you know it is ready. He makes a point to get to know you beyond your car and will ask how the family is and what is going on in your life. He always makes me feel welcome even to the point of walking you to your rental, and when your car is delivered he walks over checks it out and opens the door. He is a asset to Lexus of Valencia. More
by colleengibbons
Employees Worked With
Bryan Stover
April 22, 2014
Stover is # 1 Bryan Stover is the best service adviser I have dealt with. He makes my service event pleasurable and always looking forward to meet with him. I dri Bryan Stover is the best service adviser I have dealt with. He makes my service event pleasurable and always looking forward to meet with him. I drive all the way from Woodland Hills if and only if Bryan is available. He takes a great care of my car as if it's his. I fully trust him in all his recommendations and advices. Eeven if I'm remote and call him for a problem or advice, all are guaranteed to be solved to the best. Bryan, is the main reason I deal with this Lexus center. More
by ibrahiia
Employees Worked With
John Perkins, Al Gaffar, Bryan Stover
April 21, 2014
Bryan Stover is someone I trust Bryan Stover always makes me feel like he cares that I receive the best service when I bring my car in for service. He is always friendly and I Bryan Stover always makes me feel like he cares that I receive the best service when I bring my car in for service. He is always friendly and I trust him to do the right thing for me. He is always available to answer my questions and have my car ready within a reasonable amount of time. Lexus Valencia is lucky to have him on their team. More
by mar2go
Employees Worked With
Bryan Stover
April 08, 2014
Worst costumer service ever I had a really bad experience with Lexus of Valencia. The sale persons are all liars. My boyfriend and I went there to lease a lexus IS 250 under thei I had a really bad experience with Lexus of Valencia. The sale persons are all liars. My boyfriend and I went there to lease a lexus IS 250 under their graduate deal. They kept changing our sale person every time that we asked a question. 3 or 4 person would come and talk to us to coerce us to close the deal. I was not sure if I want to close the deal with them, and one of the sale dealer has told me that he has a family event that he needs to leave before 6. He threatened me if I don't close the deal before 6pm he needs to ship the car to another dealership and he needs to go home for his family event. Every time that I asked a question about the deal or about the car, they would answer back disrespectfully. Eventually, we closed the deal at around 9 pm and shockingly the sale person who had a family event and had to leave at 6 pm was still at the dealership. After they coerced me into closing the deal Paul, the sale manager has told me that I need to send them my w2 form to get the graduate deal from them. I sent them my w-2 forms two days after the deal was closed. I never heard back from them until 10 days later when I was on a vacation they sent me letter saying that I need to show a recent pay stub. When I came back in town and called Paul he said that he was wrong in advising me that W2 form was enough to get the deal. He told me I need to show a recent pay stub, although I had told them that I just graduated law school and I am in between jobs. They eventually took the car back from me and after getting the car back, they sent me COOKIES!!! This dealership has the worst costumer service ever. The sale persons are all liars and they don't even communicate between each other so they know what they are doing! Stay away from these liars if you don't want to hear lies and if you don't want to be disrespected by bunch of low class people. More
by dornajavan
Employees Worked With
Paul Interrante, John Perkins, Kenneth Oleesky, Travis Fetterolf
