Lexus of Tulsa

Very poor experience with the service department. On Saturday, May 1, I arrived at the dealership for a 2:00 p.m. oil change appointment on my wife's RX350. The service writer told me it would be an On Saturday, May 1, I arrived at the dealership for a 2:00 p.m. oil change appointment on my wife's RX350. The service writer told me it would be an hour. At 3:45 p.m., I asked where my car was. The service writer told me that he went to lunch and asked another employee to take care of me, but that employee must have forgot me. He had difficulty finding the car, and then told me it was being washed. I expressly told the service writer that I didn't want the car washed, as it had just been washed and detailed the day before. I heard him tell the service department via phone not to wash the car, but they went ahead and washed it anyway, and they left water marks all over the black finish. Getting into the vehicle, I noticed that the previously spotless driver's side floor mat was dirty and stained. Service department employees apparently didn't cover the mat. I brought it to the attention of the service writer, who offered to clean it, but it was already 4:10 p.m., and I was already late picking my wife up. Lexus of Toyota physical plant is a stunning dealership, but the service experience was far from what one would expect from a Lexus dealer. . More

Great purchasing experience Antonio Rodriguez introduced us to the HYbrid Lexus and sold it to us with professionalism and knowledge. He listened and as requested, directed the c Antonio Rodriguez introduced us to the HYbrid Lexus and sold it to us with professionalism and knowledge. He listened and as requested, directed the conversation to me. After purchase, Stacy Smith gave us an excellent tutorial on the car. It was the best car purchasing experience we jave ed ever had. More

The Lexus Experience is outstanding!!! Sales and Service are totally top notch!!! My wife and I will be a customer for life... Thank you Don Thornton. are totally top notch!!! My wife and I will be a customer for life... Thank you Don Thornton. More

What a relief. A dealership that is friendly, courteous, and prompt. A Lexus isn't cheap, but the value is well worth the cost. Highly recommended. and prompt. A Lexus isn't cheap, but the value is well worth the cost. Highly recommended. More