Lexus of Tucson - On Speedway

We had the pleasure of working with Todd Hollander at Lexus of Tucson Speedway, and the experience was exceptional from start to finish. Todd went above and beyond to make sure we felt informed and he tr Lexus of Tucson Speedway, and the experience was exceptional from start to finish. Todd went above and beyond to make sure we felt informed and he truly listened to what we were looking for. He took the time to understand our needs, explained every detail clearly, and made sure we felt comfortable throughout the process. He never rushed or pressured us, and his communication was excellent. Todd made buying a car feel easy and enjoyable- something we never thought we would say! Thank you, Todd, for your professionalism, kindness, and dedication. If you need a car and want someone trustworthy, attentive, and will give exceptional service, ask for Todd Hollander! We absolutely recommend him to anyone looking for a vehicle! Sincerely, Jonathan and Theresa Stricker More

Lou does not represent the level of service I've experienced at Lexus Speedway in the past. He questioned that validity of an ongoing issue I've had with Carplay (Siri goes into a loop when I try to experienced at Lexus Speedway in the past. He questioned that validity of an ongoing issue I've had with Carplay (Siri goes into a loop when I try to send a text) because he'd never heard of it. He then suggested that I should call Lexus Corporate and complain. After I got my car back, one of the door lock features wasn't working the same and when he tried to talk me through it, he became rude and suggested I bring the car back in. (A friend later told me how to fix it myself.) After another friend recommended her service advisor at Lexus Auto Mall, I schedule a visit and they ultimately resolved the Siri issue -- after I'd been told repeatedly by your IT advisor that it was an ongoing problem that Lexus was working on. Yes, it was a Lexus software issue which the Auto Mall techs were able to fix. More

Todd was extremely professional, very knowledgeable and could not have been more accommodating and personable. Very low pressure and available to always answer questions and concerns. Todd was one of the could not have been more accommodating and personable. Very low pressure and available to always answer questions and concerns. Todd was one of the finest sales consultants that I have experienced in over 60 car purchases throughout my car buying history spanning over 55 years. We were looking for a specific model, color and options for our new Lexus ES300h and it was not available at the dealership. Todd found the car we were looking for at a Lexus dealership in Phoenix and made the arrangements for it to be shipped to Tucson and he remained focused on our needs and the delivery of the vehicle throughout the sales process. Just a really great person and so easy to work with and no detail was overlooked by him. Highly recommend him if you want things to go perfectly in your purchase experience. More

TODD & JENNIFER this morning were extremely AWFUL TO PUT it lightly !!!! I called about a car I want to purchase and this Todd guy could not find who I spoke with last week. So he proceeded to talk ov PUT it lightly !!!! I called about a car I want to purchase and this Todd guy could not find who I spoke with last week. So he proceeded to talk over me in a very rude tone and not let me speak so I asked him if I could speak to a different salesperson and he said he has been there 15 years and he says maam I am trying to help u here rudely and finally he said hey Jennifer will you help this lady she says I have an attitude , I then hear Jennifer say this lady is crazy hang up on her. So they then hung up on me. I hope the owner who runs this dealership records the phone calls and can hear how they are treating and talking to potential customers ! This is appalling behavior and unfortunately this behavior is now accepted these days in this fallen world. I would highly recommend looking at other dealerships for your car purchases , with SO many options now , you can find places who want to sell and who WILL treat you WITH respect and kindness at the same time !! This place and the two people ‘ Todd and Jennifer ‘. Should be getting some help on how they interact with people who are calling to spend their money with them and pay their pay checks. . Truly astonishing. This is a sad world we have are living in with people like these two who don’t know how to behave and speak with respect and kindness and are in this line of work where those things are pretty important !!! I will call the manager later and let him know about this experience this morning. Cuz he should know these are the people selling his vehicles. The owner I might need to let know more so. I wouldn’t want these two working for me I know that much. More

I am extremely happy with both the sale and following service on the car that Royal sold to me. They have done an excellent job and always treated me like a gentleman. I highly recommend this dealership service on the car that Royal sold to me. They have done an excellent job and always treated me like a gentleman. I highly recommend this dealership. More

Shawn has been a trusted service advisor for our family cars over the past 15 years. He is a professional, knows Lexus vehicles inside and out, and I have come to depend on his trusted advice. Great guy cars over the past 15 years. He is a professional, knows Lexus vehicles inside and out, and I have come to depend on his trusted advice. Great guy that sets the bar high and is a great example of Lexus at its best! Chris More

as usual Cami in sales did her normal super job. I have been dealing with Cami for 20 years at Lexus of Tucson her style hasen't changed a bit in all that time. I met Cami with the luck of the draw I have been dealing with Cami for 20 years at Lexus of Tucson her style hasen't changed a bit in all that time. I met Cami with the luck of the draw the first time i was shopping for a car, her no pressure approach and sound and ready information can't be beat. More

Niko Cota, is an exceptional service coordinator. I am so grateful to have him work with me. He has always gone above and beyond and treats me like if I was his family member. Lexus should be very ho I am so grateful to have him work with me. He has always gone above and beyond and treats me like if I was his family member. Lexus should be very honored to have him on the team. More