Lexus of Tampa Bay

I had an excellent buying experience from this elite Lexus dealership. I reached out to the dealership because I wanted a very specific vehicle and we do not have a Lexus dealership where I live. This Lexus dealership. I reached out to the dealership because I wanted a very specific vehicle and we do not have a Lexus dealership where I live. This dealership appeared to have two of the vehicles that I was searching for coming in very soon. After speaking with the salesman it was learned that both of these vehicles were spoken for already. So they searched all over for the vehicle that I wanted & after three or four days they were able to locate one and arrange for it to be sent to their dealership. we made arrangements for me to pick the car up over that weekend. They even came and picked me up at the other dealership where I was getting rid of my old car and let me drive my vehicle back to their location. While there is a lot of paperwork to do in any car sale they were good at utilizing my time by introducing me to all the features on the vehicle helping me hook up my phone to my car going through all the settings, etc. They even took pictures and offered to put a bow on the car!!! They have followed up several times to be sure that I don't have any questions and have already scheduled my first service next year. I would highly recommend this group if you're looking for a Lexus. Jeremiah was my salesperson. More

I had a wonderful experience with Marlon and Serhat who explained everything clearly and answered all my questions throughout the purchase of my new RX350. What a breath of fresh air they both were. They c explained everything clearly and answered all my questions throughout the purchase of my new RX350. What a breath of fresh air they both were. They could have hurried me out the door (it was after closing when I left) but they didn’t and I appreciated that. I also know that if and when I have questions I can reach out. Lexus of Tampa Bay, Serhat and Marlon, thank you! More

I brought my car for just oil and filter change. They serviced the car more than 2 hours. I didn’t mind waiting that long because I was expecting them to take time servicing my car. It was rainy dur They serviced the car more than 2 hours. I didn’t mind waiting that long because I was expecting them to take time servicing my car. It was rainy during this weekend when I got the car serviced. So after couple of days, the rain has stopped. My wife drove the car and I noticed some oil on the drive way. I ask my wife to come back. I checked the dip stick and the oil is below the empty line. Because I’m just vacationing in Tampa, I have to buy tools to remove the undertray to check what is draining. Oil filter was loose or cracked. I tightened it up and bought some oil to fill it up almost whole 5 quarts of oil. I called Lexus of Tampa the next business day. They sent Don the Lexus road side assistance. I asked him what can he do since I already tightened and added oil. He said he needs to check and remove the oil filter to make sure it’s not cracked. He came and went under the car for less than a minute and says everything is good then left. He didn’t even remove the undertray. I’m sure he didn’t see that oil filter without removing anything. Bad service all in all. More

Always a great experience at this Tampa Bay location! Customer service is always top priority. Not only do they do great work but are always looking to ensure that my vehicle is in top order when I lea Customer service is always top priority. Not only do they do great work but are always looking to ensure that my vehicle is in top order when I leave. Thank you for your many years of service! More

My 2nd purchase at this dealership. I was very fortunate to have Newton as my salesman. We spoke and texted a few times before my visit and I was impressed before I arrived. Very friend I was very fortunate to have Newton as my salesman. We spoke and texted a few times before my visit and I was impressed before I arrived. Very friendly and professional and made the process seamless. He explained everything about the vehicle and answered all questions that I had. The car was ready to roll out the door when I arrived. All staff that I spoke with were very pleasant. I still own my 2017 ES and have full confidence in the service department. I am a proud owner of the best car I have ever driven. Your dealership has quality people. More

We are so grateful for the wonderful service at Lexus of Tampa Bay! From start to finish, the entire team made us feel welcomed and valued. Everyone was professional, patient, and attentive, and we never fe Tampa Bay! From start to finish, the entire team made us feel welcomed and valued. Everyone was professional, patient, and attentive, and we never felt rushed or pressured. The whole car-buying experience was smooth and stress-free, and we left feeling confident and excited about our purchase. The staff went above and beyond to ensure everything was taken care of, and we truly appreciated the way we were treated. Thank you to the Lexus of Tampa Bay team for making this such a positive experience—we couldn’t be happier with our new vehicle! More

We had the most pleasant experience and were treated GREAT! Love the Lexus experience! Ali was fantastic! GREAT! Love the Lexus experience! Ali was fantastic! More

Found the most gorgeous Nx 300 in black on black and had to have it. They helped my dream come true. ☺️ to have it. They helped my dream come true. ☺️ More

Lexus of Tampa never sails providing great customer service I’m extremely happy with all they do service I’m extremely happy with all they do More

Our salesperson, Ray McNab, was exceptional! He was very personable and knowledgeable about all the features of the SUV we were considering. When we went for a test ride, he demonstrated many of He was very personable and knowledgeable about all the features of the SUV we were considering. When we went for a test ride, he demonstrated many of the features and answered all of our questions. He never made us feel pressured into making a decision. He worked hard to stay within our budget. We feel that we got a great deal and are happy that we got to stay within our budget. We would highly recommend Ray and Lexus of Tampa Bay. Before visiting Lexus of Tampa Bay, we shopped around with many different dealerships. None of them compared to the customer service and friendliness we received at Lexus of Tampa Bay. More