Lexus of Tampa Bay

Bought Lexus in August; months later front tires worn, dealer refused responsibility or goodwill assistance. dealer refused responsibility or goodwill assistance. More

No one has contacted us to schedule the window tinting that was already paid for; and rather pricy, as a matter of fact. that was already paid for; and rather pricy, as a matter of fact. More

Lexus of Tampa Bay was amazing from the start. We called and spoke to Jared about a 2025 Lexus IS500 F Sport Performance Ultimate Edition that was currently in the build process. Jared was able to We called and spoke to Jared about a 2025 Lexus IS500 F Sport Performance Ultimate Edition that was currently in the build process. Jared was able to quickly reserve the vehicle with ease. Vehicle was delivered within a week of calling even though Lexus had anticipated 3-4 weeks out. Upon arriving at the dealership, Jared promptly greeted us and we immediately went on a test drive. During the test drive he explained every detail of the vehicle and answered all questions we had. He was very transparent about the vehicle and the entire process which was very appreciated from a buyers perspective. As soon as we finished, Jared immediately had our trade valued and all documents completed very quickly. He then introduced us to Craig in finance. Craig did a great job explaining all documents and answering all questions seamlessly. Jared's communication and work ethic is amongst the best we've ever had the pleasure of experiencing during a vehicle purchase. Everyone at Lexus was warm and inviting, very personable. Lexus of Tampa Bay definitely sets the standard for the industry as a whole! Highly recommend anyone looking to purchase a new or newer vehicle to give Lexus of Tampa Bay a try; guaranteed you will not be disappointed. Furthermore, be sure to ask for Jared!! More

Dear Management Team at Lexus of Tampa Bay and AutoNation, I am writing to formally express my dissatisfaction with the extremely unprofessional experience I had while purchasing a used vehicle AutoNation, I am writing to formally express my dissatisfaction with the extremely unprofessional experience I had while purchasing a used vehicle from Lexus of Tampa Bay, an AutoNation dealership. Throughout the purchase process, it was clear that multiple staff members to include Hamza Younis and Manager Victor Delgado lacked basic knowledge of the vehicle, the paperwork, and standard dealership procedures. I was repeatedly given inconsistent information, had to correct errors myself, and was left waiting without explanation or direction. The overall experience reflected a concerning lack of organization, communication, and professionalism. Buying a vehicle—especially from a dealership representing both the Lexus brand and AutoNation—should be a straightforward and well-managed process. Unfortunately, this experience was the opposite. The confusion and lack of competence I encountered caused unnecessary stress and significantly diminished my confidence in both the dealership and the AutoNation organization as a whole. I expect better from a dealership operating under well-known and reputable brands. I am submitting this letter not only to document my experience, but also in the hope that management will address these issues internally to prevent other customers from being treated in a similar manner. I would appreciate acknowledgment of this complaint and information regarding any steps that will be taken to address the concerns outlined above. Sincerely, Bernard Grall More

I think the rating says it all. Excellent service and communication. I appreciate honesty and feel that I received it. Excellent service and communication. I appreciate honesty and feel that I received it. More

Lexus of Tampa Bay is a really friendly and professional dealer that always works all there customers in the process of buying a car. dealer that always works all there customers in the process of buying a car. More

Very Respectful and Courteous Sales and Service. Would like to have been able to fully negotiate the bottom line with hidden fees that seemed expensive. Would definitely do business with again. Would like to have been able to fully negotiate the bottom line with hidden fees that seemed expensive. Would definitely do business with again. More

Very uncomfortable showroom: no frills including freezing room temperature. Fast talking finance manager causing confusion with important aspects of the transaction. Be ready to be faced with pricey add on m room temperature. Fast talking finance manager causing confusion with important aspects of the transaction. Be ready to be faced with pricey add on maintenance programs added to financing. Do your homework before making purchase. Dealership has good vehicle selection which brought me there. I love my new Lexus just not the final transaction price. More

Lexus of Tampa Bay is wonderful. The staff is great and work for you to assist you in purchasing a vehicle. I live over 2 hrs away and pass up 3 closer Lexus dealership because they The staff is great and work for you to assist you in purchasing a vehicle. I live over 2 hrs away and pass up 3 closer Lexus dealership because they would work with me and was the best move I could have made. I look forward to buying any future Lexus from Lexus of Tampa Bay. More

Daniel Rashwand was so helpful and understanding. He did not try to rush or influence me. Everything was quick and easy. The follow up call to make sure I was truly happy with my decision was very ni He did not try to rush or influence me. Everything was quick and easy. The follow up call to make sure I was truly happy with my decision was very nice. More