Lexus of Tampa Bay

We searched for the right car for months. Nick Otero was fabulous helping us to find what we really wanted. He was courteous as we said no for 11 months. Jeanette Fernandez helped us the day we actually p fabulous helping us to find what we really wanted. He was courteous as we said no for 11 months. Jeanette Fernandez helped us the day we actually purchased a car. She was a pro from the moment she found us on the used lot to the moment we signed on the line for a NEW car. Even got the big red bow! More

Mr. Duprey was very informative and helpful as we considered the Lexus 350X. He answered all our questions in a positive manner. We really enjoyed this shopping experience thanks to him and the oth considered the Lexus 350X. He answered all our questions in a positive manner. We really enjoyed this shopping experience thanks to him and the other staff at Lexus of Tampa Bay. More

John Hayes was extremely professional. Not agressive nor lazy, he was just right. Gave a good price for my trade-in and a great price on my new E350. The e-doc signing was fast and innovative. I have driven lazy, he was just right. Gave a good price for my trade-in and a great price on my new E350. The e-doc signing was fast and innovative. I have driven Mercedes and BMW, but the Lexus seems to drive much better, hopefully it will not have too much mechanical issues. More

We went into LoTB to begin our research in Feb. We were not ready to buy yet and had a long list of cars we wanted to see. We met Steve Honigsberg and told him that we were in stage one of purchasing and not ready to buy yet and had a long list of cars we wanted to see. We met Steve Honigsberg and told him that we were in stage one of purchasing and what we needed from him. He delivered EXACTLY what we asked of him and made a lasting impression with us. Over the next 9+ months, Steve called and emailed us a few times to check on our progress. No sales pressure or fast talk - just keeping us on his radar. We were so impressed with his diligence AND follow-up, but he really did have us on our first visit. After months of research, we went back 2 weeks ago to make our final decision and asked for Steve. Because WE messed up our appointment time - Steve had another scheduled appointment, so he had one of his Sales Partners - Eric Starling - meet with us and answer all our questions and do the test drive. We thought Steve was impressive - I can honestly say - Eric filled Steve's shoes just as impressively. We did not leave there with any unanswered questions and we made the decision to buy a Lexus later that evening. Then the work started - the car we wanted...was like looking for a needle in a haystack. Steve had to go through a massive scavenger hunt to find "the" car we wanted and after thinking we were going to have to change our wants - he called and pulled off a major feat of finding "the" car. Probably the last of the one we wanted. So, we went yesterday, saw our new car, did the paperwork and now have a beautiful Lexus sitting in our garage. Again - Steve had an emergency customer issue and Eric stepped in and walked us through all the final processes. Again, he was awesome and took care of us in Steve's absence. Steve arrived about halfway through the process and between the two of them - made sure we were taken care of in every arena. Some would question the partnering of Steve and Eric and the car buying experience - but from my perspective - I like the tag team treatment because now I know that when it's my turn or my appointment - I will get the same attention as the customers that Steve had prior commitments to take care of. Steve...Eric....Eric....Steve...its all synonymous with excellent customer service. We are now part of the Lexus of Tampa Bay happy car owners and look forward to a very long relationship with Steve and Eric. Thanks so much for the work, diligence in the search and car delivery experience! More

My wife and I purchased a 2011 IS 250 from Lexus of Tampa Bay and found our experience with our sales rep (Ben Scharf) to be a very pleasant experience. Ben was professional and knew everything their was to Bay and found our experience with our sales rep (Ben Scharf) to be a very pleasant experience. Ben was professional and knew everything their was to know about the Lexus. He was patient with us as we changed our mind half way through the process and made a deal on a different vehicle. I would recommend Lexus of Tampa to anyone looking to purchase a luxury vehicle. Ben took us on a tour of the service department and were surprised how clean it was. The finance person was also very thorough and friendly (Andre). When we purchase another vehicle we will go back to Lexus of Tampa. Thanks again for the great car. George and Renee Bennett More

Bought a used vehicle from Larry. Great experience. Very professional environment. I drove down to Tampa from Florida to trade in my vehicle to help with the purchase of the vehicle I was buying. The Very professional environment. I drove down to Tampa from Florida to trade in my vehicle to help with the purchase of the vehicle I was buying. The trip was 10.5 hours. We arrived and in about 2 to 2.5 hours later we were driving off the parking lot with our new vehicle. It was the easiest thing I had ever done. Everything was ready and there were no surprises. Larry was great, up front, honest, and very outgoing. If you are in the market for a new or used vehicle, check these guys out. More

Steve Honigsberg is a great salesman, very helpful, and cares for his customers. Great Deals at this dealer and will work with you. Thanks again Steve! Tom from Tampa cares for his customers. Great Deals at this dealer and will work with you. Thanks again Steve! Tom from Tampa More

I have purchased 4 Lexus autos. Mark Watson is the most honest and sincere sales person we have met. Dealership is first class from the sales to the service. Mark and his Manager Joe made it a point to vis honest and sincere sales person we have met. Dealership is first class from the sales to the service. Mark and his Manager Joe made it a point to visit with us when we picked up the car---nice. More

Met Steve on first visit to dealership to look for new Lexus to lease. Had Lexus previously and bought it at end of lease. My former sales consultant was no longer with the dealership. Steve was a sout Lexus to lease. Had Lexus previously and bought it at end of lease. My former sales consultant was no longer with the dealership. Steve was a southern gentleman - very knowledgeable about the vehicle, shared changes to Lexus SUV since 2007, was not pushy and arrogant like some car salesmen. He allowed me to take my time and was an excellent listener. He asked what I was looking for and what features were important to me to have on the vehicle. He showed me the new model and asked if I would like to test drive. When I went to pick up the car, Steve had everything arranged and ready to go. He had gone over the car before I got there and it was already for me. He went over all of the features and set up my bluetooth and had me call my daughter to make sure it was working correctly. He also went over how to set up my remote garage overhead door when I got home. He is an excellent sales consultant and would make a great mentor for new consultants. I will have to say that all of the Lexus of Tampa Bay consultant, in their various roles, are well trained and extremely pleasant to work with. More

My 2012 RX 350 is the second vehicle I have purchased from this dealer. Jamie and the general manager, Joe, made this sale a very positive experience, working with me to obtain the car that I was looking from this dealer. Jamie and the general manager, Joe, made this sale a very positive experience, working with me to obtain the car that I was looking for at a price I was happy with. Jamie's attention to detail in the sales process and then walking me through how to access all the features of the Tech package are examples of the excellent customer service they provide. Thanks Jamie and Joe! More