Lexus of Tampa Bay

My wife initially purchased an IS250 weeks before thru Mr. Bloemers and we were so impressed with Mr. Bloemers and how smoothly he handled the car deal that I wanted my own Lexus and worked with Mr. Bloem Mr. Bloemers and we were so impressed with Mr. Bloemers and how smoothly he handled the car deal that I wanted my own Lexus and worked with Mr. Bloemers myself to own one. It took a few weeks, but Tom initially found what I was looking for in a Pre-Owned RX350, but unfortunately the pricing was too high for what I wanted to spend. Again, Mr. Bloemers went out of his way to find something for me, and as it turns out - I found a GX-470. There were some previous technical issues regarding the use of a USB port in the car but we found a fix for it and I drove off with my GX-470 on July 2, 2011. My wife and I are quite please with Lexus of Tampa Bay and hope if we ever do buy another Lexus that Mr. Bloemers will be there for that transaction. In closing,we have been to dozens of car dealerships - working with various salespeople - the last few years and Mr. Bloemers beats them all hands down when it comes to Customer Service and how he represented his position at Lexus of Tampa Bay. More

Outstanding customer experience. The '03 was reconditioned to nearly new shape. Jeanette was extraordinary in her attentiveness and follow-up. If you want to ensure a positive experience, be cer reconditioned to nearly new shape. Jeanette was extraordinary in her attentiveness and follow-up. If you want to ensure a positive experience, be certain you insist on working with her! More

My most recent purchase at this dealership was the 4th Lexus I've bought! All four were from Lexus of Tampa Bay and from my sales person David Gatchell. Each and every time ive been there for service or f Lexus I've bought! All four were from Lexus of Tampa Bay and from my sales person David Gatchell. Each and every time ive been there for service or for a new vehicle I am always treated so well, all my requests are met, and I am in and out in a timely manner. I am always so impressed at how quickly I am contacted after I make a purchase inquiry from Lexusoftampabay.com. I made an inquiry yesterday afternoon and was driving off the lot in my brand new IS250 F Sport by that evening! From the management, finance dept, sales people, and service dept my overall experience has been great and you will not find better customer service anywhere! More

From the time I entered your dealership, I was pleased with the entire staff and especially the sales person. They were courteous and professional. There knowledge of your vehicles, Warraty, and service with the entire staff and especially the sales person. They were courteous and professional. There knowledge of your vehicles, Warraty, and services was top shelf. While providing me with answers and information I requested I got the sense that they were willing to help in whatever way they could to provide me with the information I wanted. I felt they were genuinely concerned with my needs. I was totally satified with my experience with your dealership. More

What can I say? When I'm wrong, I'm wrong! After what I thought was a awful experience yesterday afternoon at Lexus of Tampa Bay, it turned out to be one of the BEST EXPERIENCE of my life in 2011! Yesterda thought was a awful experience yesterday afternoon at Lexus of Tampa Bay, it turned out to be one of the BEST EXPERIENCE of my life in 2011! Yesterday I posted a bad review regarding their customer service but today's experience made me want to get a T-shirt made saying "I LOVE LEXUS OF TAMPA BAY." I met my fiance there after work today and walked in Nick's office. He had a nice ice cold water waiting for me (it was HOT outside) and greeted me with a big smile. As soon as I walked in he apologized. He apologized before even introducing himself. We immediately walked outside to look at some of the vehicles and when I turned around the GENERAL MANAGER was walking up to me (Joe Petrillo)to immediately apologize again for the lack of customer service the previous day. He was VERY well dressed and gave me such a firm handshake. I could tell the sincerity in his apology. What I immediately appreciated is that he didn't try to make excuses for why no one greeted me the previous day, he just said "It's unacceptable and it shouldn't have happen". He even stayed past his shift to wait for me to get there so he could personally offer his apologies. I mean geeeesh, I felt so awful after that! Like I said yesterday, the cars were CLEAN, I mean like right off the manufacturer truck clean. There is a folder in EVERY car showing the Carfax and what Lexus of Tampa Bay's service shop did to the car. There is a price on EVERY CAR as well. How often do you go to buy a used car and see PRICES ON EVERY SINGLE CAR? Needless to say we made a purchase. All the cars are priced EXTREMELY reasonable, look for yourself...I'm so glad I decided to calm down and give them another chance. After all the great reviews I read about them, I knew it had to be some type of stroke of bad luck. I'm running out of space so in closing all I have to say is "LEXUS OF TAMPA BAY IS MY DEALER FOR LIFE!!!" I will be telling all my friends and all my co-workers! BTW: Nick worked REALLLY HARD on our purchase and it NEVER felt like it was all about his commission. GIVE HIM A RAISE!!!! More

My visit started out looking for the GM of the store, Instead I got put with his Gatekeeper with a guy name Gabriel he is the GSM I guess, I started to do my complaining about a sales issue and the more Instead I got put with his Gatekeeper with a guy name Gabriel he is the GSM I guess, I started to do my complaining about a sales issue and the more I talked the less he talked. He just sat there like he was'nt paying attention to my issue. When I finished talking , he asked me was that everything ?I said YES....His response was "I first want to offer my apoligy for what has happen and then he told me he would have a car for me to drive pulled up and ready for us to go the mall and have lunch on him and come back in 2 hours and everything would be ok. He assured me everything I told him would be fixed and look even better than when it was new. Gabriel has this calming effect about him, he makes you fell warm and fuzzy about doing business with Lexus Of Tampa bay.I was really mad and he just sat there and let me blow off my steam and he sorta made me feel stupid becuase he was so nice of a gentleman. He told me he would take care of me just like he would his own father, and sure enough he treated me just like a family member.He will ALWAYS be the one I ask for when I come back to buy my next car. Thank you Lexus of Tampa bay for your great employees, Gabriel is great addition to your team, keep him!!!! and just so you know I didnt need to see the GM after this treatment More

Poor service experience when replacing tires. Tires installed incorrectly as required By State of Florida Also lousy after sale Experience from Financing, to customer service and lease ending . installed incorrectly as required By State of Florida Also lousy after sale Experience from Financing, to customer service and lease ending . When calling to Talk over How to return car- was not given Any Useful Or Needed Information and simply Dismissed. More

this being my 4th lexus i cant imagine driving anything else but a lexus i love my new 2011 is250!! everyone from sales to service is great and friendly and BEN IS THE BEST :) and iam anxios awaiting for t else but a lexus i love my new 2011 is250!! everyone from sales to service is great and friendly and BEN IS THE BEST :) and iam anxios awaiting for the release of the new GS next year! i love the staff they are friendly nice and always willing to help and the service drive is always a great experience always fast and ready to greet you and mike manzi is the best service mngr anyone can ask for =) More

Richard LaFay was a joy to work with, and we would recommend both Richard and Lexus of Tampa Bay to anyone. Customer Service was superior and the entire buying process was actually enjoyable. The took recommend both Richard and Lexus of Tampa Bay to anyone. Customer Service was superior and the entire buying process was actually enjoyable. The took care of our every need from the first moment we walked through the doors to even after we purchased the car. Everyone was great. More

Excellent customer service is NOT dead in America! Lexus of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they KNOW their business. I purchased my Lexus 450H at this dealership, and I service it here as well. When I am there, my salesperson, Richard LaFay, is always friendly and wants to know how he can help. The service people are excellent, also. I was greeted right on time for my service repair appointment, had a seat and made a delicious cup of coffee in their luxurious waiting area, used their wifi, and within almost no time, my car was ready. Having continuous questions about how to use the bluetooth on my phone is not a problem; Richard is always so welcoming and knowledgeable. He really is a wizard at helping me with any technological gadgetry on my new Lexus. Having him as my salesperson was a true stroke of luck for me! I would recommend this dealership, and especially Richard LaFay to any of my good friends and family. More