Lexus of Tampa Bay

This was the 2nd time I bought a car from this dealership and though Manny, and both time was a great experience. Manny was a wonderful person to deal with and made sure everything was just right for me with and though Manny, and both time was a great experience. Manny was a wonderful person to deal with and made sure everything was just right for me with the car. Would not go anywhere else. I've been telling all my friends and family to go and buy a Lexus and to go see Manny. Your truly happy customer More

I've been working with Mark over the internet for a couple of months, and my experience was over the top. He was not pushy. He listened to my needs and wants. He was very knowledgeable about the vehi couple of months, and my experience was over the top. He was not pushy. He listened to my needs and wants. He was very knowledgeable about the vehicle, and he was very patient and professional. I drove all the way from Lakewood Ranch because this dealership was the only one in the area to have the car I wanted IN STOCK. I am proud to say that I am a brand new owner of the new 2013 GS450 Hybrid! I've never had a car deal run as smoothly and as quickly as this one. The business office was very modern. I took a quick tour of the facility, and it was amazing. Thank you for the best car buying experience I have ever had :) More

This is my second used car from Lexus of Tampa Bay. I will not go anywhere else in the future though I might think about it if Ben goes somewhere else. I'm not sure anyone can beat him. He worked with me will not go anywhere else in the future though I might think about it if Ben goes somewhere else. I'm not sure anyone can beat him. He worked with me partly on my first used Lexus and completely on my second. I wasn't the easiest sale but he kept smiling and would work with me to find a way to make me happy. He bent over backwards for me and still does. Just because I have already signed the papers he still keeps in contact. If he sees me somwhere around he will always stop to say "Hi" and see how I'm still loving my "new" car. If I have an issue he sees to it that it gets done or points me to the person who can. He's plesent to be around and helps to make the dreadful car-buying experience a lot less dreadful. More

My experience was fantastic. No pushy, intimitating salesman. Just confident and answered all question. With Business manager, was fun, clear and enjoyed the back and forth for once!!! And everythin salesman. Just confident and answered all question. With Business manager, was fun, clear and enjoyed the back and forth for once!!! And everything was completed quickly and easily. Thank you. I'll be back. More

Best buying experience of my life, many years ! Friendly knowledgable sales staff, Johanna's was very good. What I liked best was no pressure, no sales manager coming in to close deal. We test drove two ca knowledgable sales staff, Johanna's was very good. What I liked best was no pressure, no sales manager coming in to close deal. We test drove two cars and looked at a few more, they had a lot of patience with us. While they other add on's to sell no once did they try to force this stuff on us. Even though salesman was suppose to go home at 5 he stayed with us and was last one to leae dealership, never once hurried us. They were also fair with my trade in value. By the way we bought a 2013 RX 350, first Lexus first good car buying experience. Thanks to all at Lexus of Tampa bay More

Service I have received there before and after purchase was beyond my expectations. I will only buy from there moving forward and only want to deal with Linda was beyond my expectations. I will only buy from there moving forward and only want to deal with Linda More

Absolutely the worst car buying experience I've ever had in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to any requests for information. However, the pain of choosing a vehicle and negotiating a price paled in comparison to the travesty that was signing the papers. We arrived on time and were told the finance person was busy with another customer and would be with us shortly. One and a half hours later we were still waiting for her. All that time our salesman would stop in on us approximately every ten minutes to try to get us to agree to buy one of their upsell items. They literally would not let us leave until we agreed to buy something from them in addition to the car. I would have gotten up and left except they already had our trade in back in the service bay. Finally we agreed to the cheapest upsell on the list (I have no idea what it was because I know I'll never use it) just to get them to finalize the deal. Once we agreed to buy an upsell item the finance lady was with us in less than 5 minutes. What a coincidence! I absolutely, positively, under no circumstances will ever buy from this dealer ever again, and in fact will never buy a Toyota/Lexus ever again (this is my third). The taste in my mouth is that bad. More

Most excellent experience I have had in purchasing a vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus RX 350. Even though the technology in this vehicle was a little overwhelming Omar's expertise and teachning ability convinced me to "break up" with Toyota and go with the Lexus! Omar has a customer for life! More

I waited a month from the time my current vehicle was a total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I w total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I was so sure I would be buying a BMW but I have to say, that Lisa H's customer service and the information regarding the vehicle were key in my choosing a Lexus over a BMW. I had expressed to her what I was looking for approximately 3 weeks prior and when she was able to locate a vehicle that she thought would meet my needs, she immediately contacted me and she was spot on with identifying my needs and what I would like. Once again, I am thankful to the staff at Lexus of Tampa Bay for a wonderful car buying experience. More

I was shopping for a certified pre-owned Lexus I did not end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in provi end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in providing full information about the vehicle in which I was interested, detailed descriptions of the exterior and interior condition, including blemishes, and service records. He was responsive, but not intrusive. In the end, I decided to buy a different type of vehicle, but had this dealer had one in stock, I would not have hesitated to buy it based solely on Mr. Gatchell's representations. More