Lexus of Tampa Bay

Aggressive billing, Machiavellian techniques Brought my LS for oil change and directional arm to be replaced on May 24, 2018. My service writer (LA) aggressively installed an air-filter and misq Brought my LS for oil change and directional arm to be replaced on May 24, 2018. My service writer (LA) aggressively installed an air-filter and misquoted alignment quote, when it came time to pick up my car, five days later. When it was time to bring the car around, I "coincidently" had a dead battery. When they fixed that problem, I "coincidently" had a front door sensor problem. Keep in mind this is all in a matter of a couple of hours at the dealership. I was given a loaner 4 days later, my son and I went to pick up the car and I "coincidently" had an air conditioner problem. Another loaner and 4 days later they said to pick up my car, they could not find anything wrong with my car. Even though my son had videoed the problem on his phone and showed it to the service advisor. In the meantime I called General Manager Mr. Grady (aka Mr. Greedy) to discuss what had transpired with my service experience. He put me on a 13 minute hold and came back summerizing dates and how much I spent at the dealership. He said, " you have not spent enough money at the dealership to warrent any service and I have not been a good customer." I reminded him that I had bought two sets of tires, numerous tune-ups, and bought a $40,0000 car for my son last Feb 2017. After a few minutes of crickets on the phone his response is " well that was sales and this is service." Lesson: DO NOT BRING YOUR CAR TO LEXUS OF TAMPA BAY. Be very cautious of their end of the month billing tactics, to get you to spend more so they can meet their service quota. Pick the car based on the dealership: poor customer relations = poor customer service = poor workmanship. If you have a Mr. Greedy who only values your business based on how much you have spent...run don't walk. My son is stuck with his new IS, I'm going back to driving a Mercedes. Lastly, I tried to file a complaint with Lexus headquarters in Texas, they only deal with warranty problems and try to advice talking to GM, basically they are worthless. I too filed a complaint with BBB, Lexus in Japan, JD Powers, and Consumer Reports. More

serious problems with every repair I will let my repair history with this dealer speak for itself - 1st brake job on car 1, brake caliper mounting bolt left loose, caliper rotated of I will let my repair history with this dealer speak for itself - 1st brake job on car 1, brake caliper mounting bolt left loose, caliper rotated off rotor into wheel while driving. - wheel lug nut left loose, hand tight, found on routine customer inspection - starter replaced, dealer replaced started failed, less than 30k miles use. Upon 2nd replacement ,not realizing car was serviced at same shop, tech asked who installed this, repair was a "mess". No adjustment made on 2nd replacement. - on a warranty repair done, two, 1" cooling hose clamps, (top left of engine were) were left off during reassembly. Customer found this after noticing coolant level almost gone, dried pink coolant found crusted around hoses where clamps were left off. Inexcusable, clamps were in plain sight, visible on even a cursory inspection of reassembly. - on 2nd brake job, car 2, rear scraping noise heard after only few miles. 1st return visit, told it was dirt?, 2nd return visit, not fixed. 3rd return visit told an adjustment was too tight during initial brake job. Brakes were not smooth, chattered, took car to another shop. Initial brake job completely botched, parts now ruined, required to be replaced. Inexcusable, shoddy work which had to be known as the car was back 3 times. - tire pressure sensor replaced, problem reappeared within 200 miles. 2nd trip this time to another shop, sensor was not initialized and programmed correctly when it was installed. Not a single repair done correctly, some left with dangerous safety conditions , let alone on the first try. More

Failure to Correct Ongoing Brake Problem Since 2013 we have reported squeeling brake problem when GH350 was taken out of garage each morning. Same noise developed when stopping slowly at tra Since 2013 we have reported squeeling brake problem when GH350 was taken out of garage each morning. Same noise developed when stopping slowly at traffic lights. 4-5 services at Lexus of Tampa Bay since 2013 have not corrected this continually reported brake problem. In early March 2018 this vehicle sent to Lexus of Tampa Bay again for same brake problem that has grown more noticeable and for body shop work on driver side door. It now has been almost 3 weeks without this vehicle being repaired and returned. According to Pamela in the service department factory rep was required to check our complaint about brake squeal. I was subsequently advised that warranty period to correct this brake problem had expired 5 days before car was given to them. I refused to pay $3500.00 out of warranty cost for brake problem that had been reported continuously for almost 5 years. Complaint to Consumer Reports, Better Business Bureau, Lexus USA and Lexus Japan will be made as soon as non repaired auto is returned More

Excellent Customer Service! Lexus of Tampa Bay is by far the BEST place to buy a car in the Tampa Bay area! We bought both our kids cars from Lexus of Tampa Bay and will go no p Lexus of Tampa Bay is by far the BEST place to buy a car in the Tampa Bay area! We bought both our kids cars from Lexus of Tampa Bay and will go no place else to buy our future cars! The service and attention to detail made us feel at home at this dealership! Everyone was so friendly! Such an easy process from beginning to end! Love Lexus of Tampa Bay!! More

Would not help fix simple issue on phone. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Called service to get a tech to walk me through reboot to make sure I had followed directions. Was not allowed to talk to tech. Told call AAA have it towed they could get to it in two days. While waiting for AAA went over all directions twice more. Got car to reboot on own after 1.5 hours. Wife called asked for manager. No call back. We get much better service on Chevy truck. Why spend $86,000 to be told call AAA. More

Vehicle and staff awesome! Love Our sales person Lauren! Love my 350 pearl white vehicle ! The suv rides and look so good ! Easy purchase! So happy! Exceptional staff! Chris Gra Love Our sales person Lauren! Love my 350 pearl white vehicle ! The suv rides and look so good ! Easy purchase! So happy! Exceptional staff! Chris Grady has a great staff. Highly recommend! More

Websit of available certified pre-owned cars is not accurate Website of available certified pre-owned cars is not accurate. I made an appointment last Thursday (10-26) to test drive a specific car with Louis Fr Website of available certified pre-owned cars is not accurate. I made an appointment last Thursday (10-26) to test drive a specific car with Louis Friedlander. After driving through rush hour traffic I had to wait 15 minutes because Mr. Friedlander was not available, when he was available I was told the car was sold. If I had know this I wouldn't have driven over. The car is still listed as available for sale (5 days later). Mr. Friedlander's response was it's in the process of being sold. I've been a loyal Lexus customer for 15 years and am very disappointed with this recent experience. More

General Manager rude unprofessional General Manager Chris Grady is the most disrespectful, rude and border line racist. I worn all the future buyers to go to Lexus of Orlando as this was General Manager Chris Grady is the most disrespectful, rude and border line racist. I worn all the future buyers to go to Lexus of Orlando as this was the worse experience a customer should go through. I think Headquarters should demote him from his position as he doesn't know how to deal with customers and employees. He is lacking basic customer service training and should be sent to anger management classes!!! I have no idea how respected company as Lexus has him in customer facing setting as he is not suited to represent the brand and hold that position. I hope that he will get some kind of training before he will face another customer. More

Do not buy from these people!!!!! DO NOT BUY A CAR FROM HERE!!!! If I could give this zero stars, I definitely would! I have never seen such an incompetent group of people!!!! 1) Th DO NOT BUY A CAR FROM HERE!!!! If I could give this zero stars, I definitely would! I have never seen such an incompetent group of people!!!! 1) The salesperson called me "sweetheart". It's not 1970 anymore. 2) I asked the salesperson specific questions regarding paperwork, to which he responded that "we have people who take care of that for you!" Now that there's a delay in getting our title, I find out it's because we needed to do the paperwork that I asked about in the beginning! 3) The sales paperwork was done with all incorrect VIN numbers and had to be redone adding extra days to the process. 4) One employee said that the delay was because they were waiting on a VIN verification for the car we traded in. First of all, that makes no sense and is a prime example of their ignorance in the car selling process. Secondly, how in the world are we supposed to get a VIN verification on a car that we no longer have in our possession? Really? 5) I went in to try and make sure everything was taken care of for the title. I explained to two people - one of whom was a manager - that what the title person was waiting for was not required, and they assured me that they would pass the information along to her. I waited two weeks expecting to hear something only to find out that she NEVER SENT IT IN!!! We already had our temporary plate extended once. 6) We just found out that our newly purchased car has a problem with the transmission. We asked if the service department would at least look at it to determine what is wrong with it (we bought the car as-is, but expected that they might like to at the very least, stand behind their name), and they won't even do that without charging us for it. WE DON'T EVEN HAVE THE STINKING TITLE YET!!!!! DON'T PUT YOUR TRUST IN THESE PEOPLE!!!!! More

Horrible Service Department Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Lexus dealership? Don't waste your time. More