Lexus of Tampa Bay

Competent, friendly service coordinators. Quick to advise me of suggested maintenance needs. Appreciated it. Service was performed to expectations, and suggestions noted and reviewed. Thanks. advise me of suggested maintenance needs. Appreciated it. Service was performed to expectations, and suggestions noted and reviewed. Thanks. More

I had a recent service and as always my service consultant Pamela was fantastic at every level. I get the best treatment with attention to Covid and quick in and out and would highly recommend to a consultant Pamela was fantastic at every level. I get the best treatment with attention to Covid and quick in and out and would highly recommend to anyone More

When I purchased a Lexus, I thought that I purchased the customer service that comes with a luxury vehicle. I was clearly wrong. Never again! I drove from out of state to purchase my vehicle. I was informed customer service that comes with a luxury vehicle. I was clearly wrong. Never again! I drove from out of state to purchase my vehicle. I was informed that title and registration would take 30 days. When I had not received anything from my local DMV around the 30 day mark, I called Lexus of Tampa to inquire. I was brushed off by a few representatives, all suggesting that I just needed to wait longer. I continued to contacting my local DMV weekly, until they finally suggested that I contact the dealership and requested the FedEx tracking numbers for my paperwork. It was then, when I realized that Lexus of Tampa didn’t care about the way they treated customers. After finally obtaining the tracking numbers, I learned that Lexus of Tampa didn’t even mail the paperwork to my local DMV for almost a month after my purchase! Why on earth would it take almost a month to mail the DMV my documents? Anyway, once I learned that the documents were finally received by my DMV, I could finally take a breath of fresh air… right? Not so quick! I gave it about 2 weeks from the time my DMV received my paperwork before calling my DMV back. I was told by the DMV that Lexus of Tampa calculated the taxes incorrectly, and that the entire package was sent back for corrections. Fast forward to yesterday, I called Lexus of Tampa to find out what was going on, and was met with everything from “you just need to wait longer” to “we don’t know what’s going on”. So let me get this straight, it took you almost one month to prepare my documents, and you got it wrong?!?!?? And now you act like I’m completely blowing things out of proportion? COMPLETELY UNACCEPTABLE! I purchased luxury for luxury service, and I expect nothing less! Unfortunately, it looks like I’m now stuck with poor Lexus customer service for four more years! I couldn’t feel more taken advantage of at this point. More

My wife and I went to this dealership on 5/17 to shop for a vehicle. Once we decided on the one we wanted it was to late to sign forms, so they asked for us to come back next day. Meanwhile, they allowed for a vehicle. Once we decided on the one we wanted it was to late to sign forms, so they asked for us to come back next day. Meanwhile, they allowed for us to take possession of the vehicle and drive it home that night. The unfortunate part, I was given a vehicle with stickers all over the window and with no gas. Before leaving the parking lot, I went back inside and asked for them to fill it up and was advised that nobody was available to put gas in it and that I would have to put gas in it myself. Next day, they would fill up the tank. Next day, I said I would be available at 3:30pm to sign documents and be on our way. It wasn’t until after 6pm that we started signing anything. Meanwhile, the detailer did a very light vacuum on the carpets but never cleaned the seats good or removed the dust that was all over the dash, nor put gas in the car. It wasn’t until I left the dealership that we started to notice things, because we had left in a rush. As of today, I have yet to receive one follow up call from anyone. They truly lack in communication and are not very professional. This will be the first and last time I ever do business with this company. Love the car, not the service! More

Restored my faith in Lexus! A simple misunderstanding of what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definite what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definitely need to take your car here! More

I bought a 2021 LS500 F Sport from Esther Ortiz and could not be happier about the way she took care of me. She was very professional, knowledgeable, courteous, and straightforward. Even suggested places t not be happier about the way she took care of me. She was very professional, knowledgeable, courteous, and straightforward. Even suggested places to eat and stay. Sidney Crawford was also excellent. Knew his stuff and treated me with respect. Esther said she was my person after the sale and she has lived up to it. Checked on me after the sale. Said I could call her with any questions. One of the managers stopped by to say hello which was a very nice touch. More

I purchased a 2013 BMW X6 on March 5th. Within a few days, smoke started coming into the vehicle from the vents and under the hood. I reached out to my sales rep, who said something was split on the bac days, smoke started coming into the vehicle from the vents and under the hood. I reached out to my sales rep, who said something was split on the back of the engine and would burn off over time. I left a review and was given a number to call. Called three times and left messages, never got a call back. I sent an email asking for the name, direct phone number and email to the general manager, never received a response. It’s now a month later and it’s still happening but worse. At this point, this is absolutely unacceptable and unprofessional. I will never recommend this dealership. More

THEY LIE and suggest unneeeded repairs. I was told I needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn cont needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn control arm bushings as I was told by Alex. Years past, I praised Alex, but now I realize he has a false smiling face and will stab you in the back. They are not to be trusted. More

STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!!This place STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus vehicles and equal history with Lexus dealership maintenance. This one is beyond belief the most unprofessional I have dealt with. First time here at this location today and just in for an oil change. Of course Scott Banta(Service Consultant) gives a list of recommendations for maintenance, many of which may not be entirely necessary but normal. What was weird at first, is that he states and shows he has pulled my entire maintenance record and has consulted his mechanic but starts asking me questions about the vehicle. These questions are easily answered by the model and history of the car. I cant figure why he would ask but for only to test my knowledge of my own car. This makes me skeptical of the record of my vehicle being actually available and reviewed. I tell Scott that I will pass on the recommendations for now after I confirm this work has not been done recently. After my oil change I review the experience with Scott and inform I will set an appointment after I look at the vehicle history. Plus I wanted to see if the coolant was actually contaminated, air filter was actually dirty and if the fuel needed to be cleaned. I do like to make sure this is not a salesman trying to take advantage of me. I get home and for some reason just think... open the hood and check.. this visit was uncomfortable. I pop the hood and find the covers under the hood are not secured with the retaining pins and a few but not all pins are stashed on the car. THIS IS JUST RIDICULOUS!! So because I didn't want to pay for a xxxx ton more stuff without checking, they decide to not even check the vehicle if it was put back together!!! xxx!! Just closed the hood and get this car out!! THANKS A TON LEXUS OF TAMPA BAY!! Good show of care and bring confidence to a on the fence first time customer. Okay okay hold on a sec... maybe I am just getting bent for no real reason. I'll just call and give my complaint to someone there. I tell myself 'Calm down Michael' and I call. I call and get referred to Mike, who doesn't answer and I request again to the operator someone and they have Mike call me. Mike calls me and immediately on the call He is dismissive about the cover not being secured and the loose pins being his mechanic from the oil change, no apology and just getting a feeling of Mike DON'T GIVE A DAM. It took a good amount of dialogue just to get him to offer to replace missing pins and offer me back in to have it done.... then a good deal more to at least pay for the gas.. THIS IS JUST TOO MUCH EFFORT FOR OVER PRICE MAINTENANCE AND xxxx SERVICE!! I truly advise to leave this place off your list and find another dealership or someone else. You will get no help. It is too bad for me because this is a close dealership and I want my vehicle to be looked after the same it has for the last 7 years. Thanks Mike and Jason and the lazy mechanic for treating me like I was unnecessary, unimportant, and quite disposable. More