Lexus of Tampa Bay

Service Representative Scott great customer service, keeps me informed during service, and always on time. keeps me informed during service, and always on time. More

Johannes Hailu was professional, patient, and made my car purchase stress-free. Excellent service and attention to detail—highly recommend him at Lexus Tampa Bay! purchase stress-free. Excellent service and attention to detail—highly recommend him at Lexus Tampa Bay! More

Yesterday, October 8th, 2025, I drove to Lexus of Tampa Bay, in Tampa, FL.. I was in the market for an SUV, something with a hybrid powertrain and AWD. I met up with Jeanette and Ray, my sales associates. Bay, in Tampa, FL.. I was in the market for an SUV, something with a hybrid powertrain and AWD. I met up with Jeanette and Ray, my sales associates. They had presented three 2026 Lexus NX350h(s) they felt fit the criteria I had stated for my needs. They suggested these excellent SUVs. I immediately found the one I wanted and I test drove it. We arrived at an extremely fair dollar amount, including my trade-in. The negotiation didn't take longer than 20 minutes, with both the dealer sales manager and I being completely satisfied. This was actually a relaxing day for me. Great sales associates, Jeanette and Ray and also a fantastic sales manager. This is the second new Lexus I have purchased from this dealership in Tampa, Florida. Good Job you guys! You've made me happy! More

I want to thank Oddiel Ortiz and finance manager Christian for the excellent service during the purchase of my Lexus . From the very beginning, they provided professional, friendly, and clear assist Christian for the excellent service during the purchase of my Lexus . From the very beginning, they provided professional, friendly, and clear assistance, answering all my questions and making the process smooth and easy. I am very satisfied with the experience and definitely give them 5 stars for their great work. More

Lawrence continued to look for the car I wanted and communicated with me daily. He did not give up. He is very knowledgeable and experienced. The customer service is exceptional. communicated with me daily. He did not give up. He is very knowledgeable and experienced. The customer service is exceptional. More

I made an appointment for an oil change and tire rotation for 1pm today. I waited in the Service lane, after being checked in, for over 25 minutes. The Service writer, Mike then strolls out and tells me sorr for 1pm today. I waited in the Service lane, after being checked in, for over 25 minutes. The Service writer, Mike then strolls out and tells me sorry for the delay, he didn't know I was there. When I told him that's a long wait with no write-up, he just laughed it off. Then he proceeds to tell me, my wait time is 1-1/2 to 2 hours, because I don't have an appointment. When I explain I DID have an appointment at 1pm, he asked for my phone number, couldn't find me, and says no appointment shows - except for one thing - when I arrived, they found my appointment with no problem. He couldn't expain why...I've already been there for almost 30 minutes now, and says I'm realistically looking at close to 2 hours (also without a car wash). That's 2 1/2 hours for an oil change and tire rotation. This whole experience tells me one thing - they are oveerbooking work and don't care about their customers. Customer satisfaction is NOT a priority at this dealership and I won't be back. This is the 3rd time I've had a bad experience with them, concerning wait time and pricing for my service. I'll find someone else. More

The dealer make me always feel happy when I need to be there, they always are very helpful and respectful to everybody thank you Lexus of Tampa Bay there, they always are very helpful and respectful to everybody thank you Lexus of Tampa Bay More

My experience at Lexus of Tampa-Bay was perfect, this was my first time but a brand new car and I’m glad that it was a Lexus. The whole team was super nice and attentive. Shoutout to Jeremiah for being an aw my first time but a brand new car and I’m glad that it was a Lexus. The whole team was super nice and attentive. Shoutout to Jeremiah for being an awesome representative for Lexus. He walked me through every step of the process to make sure I wasn’t left out of the loop and I’m extremely grateful for that. As well Cody he helped get everything sorted so that once we drove off the lot we were able to leave with smiles on our faces. Thank you again to the amazing team at Lexus of Tampa-Bay. More

My service provider, Frankie was excellent. He kept me informed of what was going on with my service. I was satisfied with the wonderful care given. He kept me informed of what was going on with my service. I was satisfied with the wonderful care given. More

Today, 9/17/2025, my service advisors name was Frankie. He was very friendly and very nice. He kept me well informed on service being done on my vehicle. My service time was approximately 1.5 hours. He mad He was very friendly and very nice. He kept me well informed on service being done on my vehicle. My service time was approximately 1.5 hours. He made me feel welcomed to the waiting area, and the available snacks and beverages offered. I had a nice experience. I didn't think I had anymore complimentary services available, but he said I still had a few left. That was wonderful. More