Lexus of Tampa Bay

My first experience was good, but when I called and texted the salesperson about a concern questions I had about the car the next day she did not respond, so I had to call several times and finally the texted the salesperson about a concern questions I had about the car the next day she did not respond, so I had to call several times and finally the sales manager called me and he promised to set me an appointment with technology specialist but hadn't heard from anyone, even though they gave me a good price on the car, I felt once I purchased the car they didn't care about any problems or concerns I had More

The staff was very helpful and great to work with. They were patient as I was waiting for the right car and thankfully we, found it. Dealership was clean as at the level I’d expected from a luxu They were patient as I was waiting for the right car and thankfully we, found it. Dealership was clean as at the level I’d expected from a luxury car brand. More

Felix Ferreira was very attentive and professional. .. I appreciate his professionalism and product knowledge. I drove all the way from Orlando because Lexus of Tampa Bay had the Best deals, being a hig .. I appreciate his professionalism and product knowledge. I drove all the way from Orlando because Lexus of Tampa Bay had the Best deals, being a high-volume dealer...Orlando local dealer a solid 0. More

Bought my pre-owned IS200t from Jeremiah last week. The process was very fast and easy, and I got my plate then and there. So far, everything looks great! Will update if there are any issues :) The process was very fast and easy, and I got my plate then and there. So far, everything looks great! Will update if there are any issues :) More

I brought my car to Lexus of Tampa Bay for a simple oil change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the service drop-off line by either the valet or the technician. Lexus later confirmed through their own cameras that a tech took my car off property for a “test drive.” For an oil change? Why was this even necessary? When I inspected their work, I found that the oil filter had been left dirty and dripping oil—I even have pictures to prove it. This is basic maintenance, and they couldn’t even get that right. The service manager dodged accountability, providing no valid explanation for why the camera was disconnected, especially since it’s not part of their policy. He also refused to admit that the tech inappropriately drove my car, despite clear evidence to the contrary. After leaving the dealership, I noticed something was off with the way my car was driving. I took it to an independent mechanic and discovered severe tire damage: flat spots, slide wear, wires showing, chunks missing from the rear tires, and burnt tire debris on the rear bumper. My car had clearly been mishandled. Lexus eventually admitted they had “severely misrepresented” the service inspection, as the tech’s notes didn’t match their own findings. They agreed to replace all four tires—but the damage doesn’t end there. They also initially agreed to perform an alignment, only to later claim they couldn’t do it because my car is lowered. They offered no solution, such as sending it to a third party. Instead, they told me I’d have to handle it myself and promised reimbursement—yet they have yet to put this in writing. This experience has been a complete nightmare. I went in for a basic oil change and left with damaged tires, disconnected equipment, and no clear resolution. If you value your car and your time, avoid Lexus of Tampa Bay. They’ve shown nothing but incompetence and a complete lack of accountability. More

Great deal, super sales person Ben Scharf. Have been using this dealership for years and highly recommend both sales and service. Have been using this dealership for years and highly recommend both sales and service. More

Matthew Swan, our salesperson, was excellent. He followed up on our initial inquiry and found us the right car at the right price. Overall, this was a great experience and we love our new car. He followed up on our initial inquiry and found us the right car at the right price. Overall, this was a great experience and we love our new car. More

I’m very pleased with the way you conducted business. My sales person was so helpful and knowledgeable of getting everything together. My sales person was so helpful and knowledgeable of getting everything together. More

Ghazi was great! Very helpful and exceeded my expectations. He helped me with everything I asked and was very patient throughout it all. Very helpful and exceeded my expectations. He helped me with everything I asked and was very patient throughout it all. More

Austin Swan (our salesman) was outstanding during our purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he could. More