Lexus of Smithtown

Great Experience All Around Jason was friendly straight forward and was able to answer all our questions in an effective manner. This is the 2nd car that we've leased from Lexus Jason was friendly straight forward and was able to answer all our questions in an effective manner. This is the 2nd car that we've leased from Lexus of Smithtown and as long as sales representatives like Jason are around we will continue to come back. Great job Jason More

No Hassle, leased from afar without any issues! Frank was simply great. He made leasing the car from another state a simple process with everything completed seamlessly over the phone. The price he Frank was simply great. He made leasing the car from another state a simple process with everything completed seamlessly over the phone. The price he offered made going to my local Lexus dealership in Connecticut simply ridiculous in comparison. Would recommend both Frank and Lexus of Smithtown in a heartbeat. Thank you! More

Our experience with Michael Rothstein Michael was both effective and amiable. He made our decision to purchase our third straight Lexus an easy and painless experience. He worked with us Michael was both effective and amiable. He made our decision to purchase our third straight Lexus an easy and painless experience. He worked with us to insure that our preferences were fulfilled and he didn't overly push particular products, a technique that he recognized would have turned us off. Over-all, the experience with both Michael and his supervisor, who also seemed sincerely interested to creating both a rapport with the perspective buyer as well as a sale of the vehicle; left us very happy that we had stayed with the Lexus establishment for a third time in succession. More

Looking for a personable dealership with drive away pricing A dealership has to be special to get us to drive the gauntlet from western Nassau to Smithtown. We've done that now for three Lexus leases. After e A dealership has to be special to get us to drive the gauntlet from western Nassau to Smithtown. We've done that now for three Lexus leases. After experiencing the Lexus dealers closer to me I refused to be part of the mill/factory approach to customers. Their pricing model is one of 'get what they can', assuming uneducated consumers. None of that at Lexus of Smithtown. Bob Rossworn has been involved with all of my purchases and he is a sweetheart. As a Sales Manager he delegated the actual selling to the capable hands of Kenny Goldberg and I was given all the time and information we needed to make our decision....and we know the pricing was competitive. On delivery Bas spent all the time we needed to go over all of the details we needed to know to enjoy the vehicle. Three years and we'll visit again. More

Painless Purchase of 2016 Lexus NX Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process was transparent, and the Sales Team and Support conducted themselves very professionally. Overall- just what you should expect from a premium vendor. More

A friendly atmosphere. Knowledgable professionals please! This is my third Lexus purchase or Lease from Lexus of Smithtown. Bob Rossworn walked me through my decision like a caring friend. His patience with This is my third Lexus purchase or Lease from Lexus of Smithtown. Bob Rossworn walked me through my decision like a caring friend. His patience with my lack of knowledge and his generosity sharing his knowledge of his cars helps me to trust that it's not just a sale for him. He took the time to introduce me to the other team members and explain the entire process from start to finish. Abbas Rajani is nothing short of a generous genius who never grows impatient with technical questions that to him most certainly seem rather elementary! Denise Plourde despite looming family health concerns was diligent and thoughtful in her working through last minute financial considerations for my protection. Lastly Jeff Rosales was fun and lighthearted as he delivered my car to introducing all the new bells and whistles that make driving my new RX350 a even better treat than it has always been. If you're going to invest in a luxury car why not treat yourself to the best, Lexus of Smithtown! More

Traded a 2005 RX330 for a 2016 RX350 Traded in a great car for a wonderful car. Great staff and service. My wife and I were treated with great respect. Starting with Michael Mandolese Traded in a great car for a wonderful car. Great staff and service. My wife and I were treated with great respect. Starting with Michael Mandolese from sales whom sold us the RX330 in 2005, the BEST! Next was Denise Plourde from finance, also was the best explained everything and gave us a gift. Finally, there was Justin and Fahad from technology they explained all the new toys we got (and we got some)! Thank You to all for making our purchase a great experience. More

A professional surprise We stopped by dealership to look at a few cars. Little did we know we would leave with a new lease of the RX350. Michael Rothstein was a true profes We stopped by dealership to look at a few cars. Little did we know we would leave with a new lease of the RX350. Michael Rothstein was a true professional who explained all of the options and extras on the car. He was patient, knowledgable and a good guy. Mike and his team were a pleasure to work with. Thanks, Mike M. More

Pleasurable & professional Dear Lexus, As one of your customers since 2011, I recently traded in my 2011 RX 350 for the 2016 RX 350. I can say that I am extremely satisfied wit Dear Lexus, As one of your customers since 2011, I recently traded in my 2011 RX 350 for the 2016 RX 350. I can say that I am extremely satisfied with the car I bought. I would also like to speak well of your sales representative, Quinn Mui, for his great effort in helping me purchase the car I wanted. He assisted me very well and made sure I received all the options I asked for. For this reason, I was able to get the perfect car for my needs. Again, I wanted to let you know that I greatly appreciate the effort of your company especially your sales representative. Your continually great customer service is highly appreciated and makes going to your Smithtown, NY dealership a pleasurable experience every time. Yours Truly, Dr. Gina M. Cardone More