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Lexus of Smithtown
St. James, NY
1,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,090 Reviews of Lexus of Smithtown
March 16, 2016
I got a great experience in this dealership second time. I got a great experience in Smithtown Lexus second time for a month. February 10 2016 I finance Lexus GX 470. I leave in Brooklyn that's why when I I got a great experience in Smithtown Lexus second time for a month. February 10 2016 I finance Lexus GX 470. I leave in Brooklyn that's why when I got a warning light on i choose to go to Bay Ridge Lexus. They fixed a problem which was a gas cup leak. But they also told me that I need 2 new front rotors and they will change them for me for $620. I called Smithtown Lexus and spoke with Mike Anno he is a used car manager. He told me to come to Smithtown Lexus and they will take care of that. It is almost 2 hours from my house but I went there. Mike was off and I met Andrew Liskee. He was so attentive to my needs. Called Mike and I got my rotors for FREE. I only paid for the brakes. I am so happy that I purchased my car hear and even its not that close from Brooklyn but I am planning to come there for my maintenance. I will recommend Smithtown Lexus for everyone. More
by Gary68
Employees Worked With
Michael Anno, Andrew Lisske
March 07, 2016
Great salesman! My wife and have been shopping for a new car for months. We were in every dealership in Smithtown at least once and just weren't 100 % comfortable wi My wife and have been shopping for a new car for months. We were in every dealership in Smithtown at least once and just weren't 100 % comfortable with all the vehicles we looked at. We spoke to Jason Tinling and explained what we were looking for. He was able to understand and suggest the right vehicle for our needs. His assistance never once felt pressured or disinterested. Once we purchased the vehicle, he wasn't done either. He made sure we understood the operation of the car comfortably, and every option that came with our new purchase. Thank you Jason. More
by Maj
Employees Worked With
Jason Tinling
March 07, 2016
New Lexus RC 300 As a first-time Lexus owner, I am very impressed with the high-touch customer service we received from Charles Greene from the moment we met right thr As a first-time Lexus owner, I am very impressed with the high-touch customer service we received from Charles Greene from the moment we met right through to owning my car for over a week. In this industry it is not unusual to never hear from the sales person once your car is delivered. Not the case at Lexus of Smithtown. The extensive overview of the car's features by the delivery specialist Fahad Tariq the day of pick up was also very impressive. A special thank you also to Judy in accounting for following through with her promise:) All in all, so far, a wonderful experience. Not to mention that I love my new car! More
by Regina P
Employees Worked With
Judy in accounting -- Excellent!, Charles Greene, Fahad Tariq
February 25, 2016
excellent I recently purchased a Lexus Car and I was helped by Charles Green. The service overall it was EXCELLENT. I really Thank him for all the HELP. I recently purchased a Lexus Car and I was helped by Charles Green. The service overall it was EXCELLENT. I really Thank him for all the HELP. More
by Fidel Mejia
Employees Worked With
Charles Greene
February 24, 2016
New Lexus NX We came in to buy the new Lexus NX. We had a great experience. We custom ordered our car and it came in exactly the way we ordered it. We met with Den We came in to buy the new Lexus NX. We had a great experience. We custom ordered our car and it came in exactly the way we ordered it. We met with Denise the finance person. She gave us all our options for our trade in (which we got a very fair price on) and our new purchase. She made things very easy for us! We set up the options we wanted to add on the car before delivery (tinted windows, pinstripe, tire protection), our finance situation and all we had to do was come in and learn how to use the car. Jeff Rosales gave us a car tutorial that was fantastic! It was thorough and precise and I left feeling like I knew how to use the car very well. It was a pleasure dealing with Smithtown Lexus and all the people we came in contact with were very helpful and knowledgeable. Thank you for my new car! More
by mcdanziger
Employees Worked With
Denise Plourde, Quinn Mui
February 23, 2016
great experience quinn mai made his effort for GX 460 deal. i am going to sending my friends for lexus. I had a great experience with this dealership, they went abo quinn mai made his effort for GX 460 deal. i am going to sending my friends for lexus. I had a great experience with this dealership, they went above & beyond for my deal. More
by imran
Employees Worked With
Quinn Mui
February 19, 2016
Another 2016 Lexus Experience After purchasing my 2016 RX 350 F Sport, I decided to buy my fiancé a 2016 NX200t. Back to my favorite car dealership we went. Another visit with Ken After purchasing my 2016 RX 350 F Sport, I decided to buy my fiancé a 2016 NX200t. Back to my favorite car dealership we went. Another visit with Ken Goldberg and Smithtown of Lexus. Guess what, another perfect experience!!! Professional, friendly and enjoyable!!! Both cars are fantastic and I consider the new design to be absolutely beautiful. More
by allanweintraub
Employees Worked With
Kenneth Goldberg, Denise Plourde, August Santini
February 17, 2016
RX350 Quinn was a very nice and fair salesperson to work with. He was honest and did not spend anytime giving us the run around on anything. The wait for th Quinn was a very nice and fair salesperson to work with. He was honest and did not spend anytime giving us the run around on anything. The wait for the finance department was too long, but the rest of our experience was great. More
by acepoint41
Employees Worked With
Denise Plourde, Quinn Mui
February 10, 2016
Horrendous service visit! I received a recall notice for my car, called Lexus of Smithtown and made an appointment to bring it in. I dropped the car off on the way home from w I received a recall notice for my car, called Lexus of Smithtown and made an appointment to bring it in. I dropped the car off on the way home from work for an appointment the following morning. I also spoke to a salesman and asked him to appraise it to trade in while they had the car. I also told them that, even though the recall letter said "if possible, please have 1/4 tank of gas or less," I had a full tank and that I expected it to be that way when I picked it up. This morning they call to verify with me that the car was there for an oil change and that it appeared to be leaking oil. I told them that I had not brought the car there for an oil change and that there was no way it was leaking oil (the car is garaged and there is no oil on the floor). Then they don't call to tell me it's ready; I have to call them. I go to pick up the car and it has 1/2 tank of gas and they didn't have time to appraise it because of the snow. How long does it take to appraise a car? They had it for 24 hours! The snow affected the appraiser's ability to appraise??!! They lost my business! And I'm about to shell out almost $50,000 for a new vehicle! I also complained to both the young lady who telephoned me regarding my service appointment as well as to an online survey, and no one contacted me. Someone DID contact me regarding my new purchase, but failed to mention anything about my lack of satisfaction with the service appointment. More
by DRL
February 02, 2016
Certified Pre-Owned Lexus ES 350 I had a great experience with this dealership. They were kind, courteous, efficient and very helpful. They went above and beyond to help me find the I had a great experience with this dealership. They were kind, courteous, efficient and very helpful. They went above and beyond to help me find the right vehicle. I recommend Frank Loviglio as your sales consultant, Robert Meyer as your financial manager, and Jeffrey Rosales as your tech specialist. Tim Burns is an excellent sales manager. More
by bory606
Employees Worked With
Frank Loviglio, Tim Burns, Robert Meyer, Jeff Rosales
