Lexus of Smithtown

Great experience at Lexus of Smithtown This was my third Lexus in a row purchased at the dealership. Our salesperson, Walter Maron, was easy to deal with, patient and very personable. I This was my third Lexus in a row purchased at the dealership. Our salesperson, Walter Maron, was easy to deal with, patient and very personable. I also know their service department is second to none. This is why I keep coming back here. More

The Perfect Purchase! Bill DeKoning was the first person that contacted me when I inquired about a pre-owned Lexus. He was most courteous and truly graceful. I explained Bill DeKoning was the first person that contacted me when I inquired about a pre-owned Lexus. He was most courteous and truly graceful. I explained that I had no vehicle because of my experience in an accident that left me with a broken leg, bruised ribs, and a severe concussion. I explained my 'story' to Bill. I also said I wasn't certain whether I could follow through with a purchase. He very politely asked if he could call me in a few days; I answered in the affirmative. I had a genuine fear of driving a car let alone purchasing one. I took "baby steps" with Bill. I got up enough courage to actually drive to the dealership. Although I showed up unannounced, within a few short minutes, Bill was at my side. That brief interlude afforded me the opportunity to really look at the shiny, immaculate, beautiful cars in the showroom. We chatted briefly as he got to know my price range, and I learned more about Lexus. A few short days later, I went to test drive a gorgeous pre-owned 2004 330. "She" had only 43,000 miles on her speedometer. I was looking at an (almost) brand new car. I paid for the car, and I am now happy to say that I am a proud Lexus owner. If it weren't for Bill's persistent and polite intervention, I doubt I would be this happy with any other vehicle. He truly stands out; Bill's incredibly understanding manner facilitated my dream! More

Miserable experience Denise does not belong in a luxury car dealership. Very rough and short. Because of her, this is not a place I will do business with. Denise does not belong in a luxury car dealership. Very rough and short. Because of her, this is not a place I will do business with. More

My wonderful experience with Lexus of Smithtowm This is my second lease in a row with Lexus of Smithtown . Charles Greene and everyone else at Lexus are wonderful. I never felt pressured to make a d This is my second lease in a row with Lexus of Smithtown . Charles Greene and everyone else at Lexus are wonderful. I never felt pressured to make a decision and Charles couldn't have been more helpful in guiding me to make the right choice. I recommend Charles Greene highly to anyone interested in leasing or purchasing a new car. More

Excellent Service I just leased my 2016 RX 450h from Lexus of Smithtown. Charles Green assisted us and was extremely helpful and caring. He delivered a level of persona I just leased my 2016 RX 450h from Lexus of Smithtown. Charles Green assisted us and was extremely helpful and caring. He delivered a level of personal service and communications that has become rare in the industry. He made sure that we had sufficient information and helped to secure the right car with the right colors and features and had it delivered in a very timely manner. This is my fifth Lexus but my first dealing with Lexus of Smithtown. Will definitely return in the future! Thank you Charles!! More

Excellent Service I brought my 2014 Lexus ES 2014 car because the driver's door lock was not working on Saturday May 07 at 3pm; I was advised that a new door lock has t I brought my 2014 Lexus ES 2014 car because the driver's door lock was not working on Saturday May 07 at 3pm; I was advised that a new door lock has to be installed. On Monday morning I received a call from Rob Romano that my car was ready; I returned the loaner car and picked mine up, all in 5 minutes; That's what I call an excellent service. More

Purchasing Experience Upon entering the Lexus of Smithtown dealership I was welcomed by the greeter and numerous sales representatives in the showroom. I was quickly referr Upon entering the Lexus of Smithtown dealership I was welcomed by the greeter and numerous sales representatives in the showroom. I was quickly referred to Charles Greene, who provided a wonderful experience. Mr. Greene demonstrated excellent interpersonal skills as he took the time to understand the complexity of my personal situation. After assessing my situational and economical needs, we were able to collaboratively determine which vehicle to pursue. Mr. Greene offered a comprehensive overview of the NX200t prior to beginning negotiations. Mr. Greene was able to secure a fair and reasonable quote on the trade, as well as new purchase. My experience was exactly what I expected at Lexus of Smithtown. It was an experience that is going to bring back to that very same showroom in future years to come! Thanks! More

Amazing personnel !!!! Love my car ! Amazing and Professional sales people, Walter M was extremely helpful Robert Mayer was very professional, extremely knowledgable and helpful. Fra Amazing and Professional sales people, Walter M was extremely helpful Robert Mayer was very professional, extremely knowledgable and helpful. Frank L amazing people skills , explained everything in details , got my paperwork all ready, very organized ! I am extremely glad to purchase my vehicle from this dealership ! Thank yo u More

If you like condescending & dismissive. Here's your dealer! I inquired about a vehicle for sale here. I am a 5hr drive away so I wanted to at least get the basic negotiations out of the way. Well, I sent John V I inquired about a vehicle for sale here. I am a 5hr drive away so I wanted to at least get the basic negotiations out of the way. Well, I sent John Valveri a detailed report on my vehicle (IPL G37). He called for more details. He asked if the payoff was accurate on my vehicle, I said it was, he starts laughing. No I'm not kidding. He asks "How can you owe that much on this car?" While laughing at me. Then he asks my vehicle trim level. It was in the detailed report I sent. Anyway, I explain it was an IPL. He asks "Is that a Journey or Sport?" I explain its neither, it's a rare top-of-the-line performance G37. He's not getting it and that's fine. I don't expect every sales person to know every vehicle out there, but if you do not know what you are talking about why be condescending to a potential customer? Completely unprofessional. He calls back with a ridiculously low offer. Now I understand this game as I've owned over 20 vehicles including 2 previous Lexus vehicles. He tries explaining "That's what the computer says." Yeah, let's just go off what a computer tells you when you input the wrong trim info... He continues to be dismissive. At this point I end the call. I do not need to be spoken down to. I follow-up with John via email with a snapshot of available comparable vehicles in their market. There are 3. The lowest price is $32,950 and the high is $36,950 Neither of which have all the options my vehicle does. Their offer was $20k. He responds in his usual dismissive manner at which time I ask for his GSM And GM's info. He ignores this request after I asked twice. I then follow-up directly with the GM Dina Burns about this experience. She was courteous, polite and apologetic. While we couldn't make a deal she did make every effort. So if you are going to shops there, be selective who you deal with. Dina is the only reason I adjusted from 1 to 3 stars. More

Wonderful Dealership This was not the first Lexus Dealership I visited. However, after meeting with Quinn I knew this was where I was going to purchase my car. Not once This was not the first Lexus Dealership I visited. However, after meeting with Quinn I knew this was where I was going to purchase my car. Not once did he pressure me into buy a car that moment. He answered all my questions about the vehicle, and I had many to ask. So in the end, I not only paid less for the car, but I had a great buying experience. More