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Lexus of Santa Fe

Santa Fe, NM

4.9
452 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 452 reviews

September 11, 2018

5⭐️ service Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, d More

by AdaE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krista Rains, Chris J Ortega
August 30, 2018

Customer Savvy / Happy People Cold drink on a hot day, professional and polite, no pressure, great communication via email and telephone, very knowledgeable of vehicle, quick and p More

by 1st time lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krista Rains, Chris J Ortega, James Curvin
August 30, 2018

Made it happen! I told Chris I needed a car, somewhat serious but not committed. He showed me an option I actually really liked, asked me what kind of payment I was l More

by Spykes777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
November 15, 2017

2017 LEXUS IS F-Sport Tony is hands down the best salesman i have ever done business with! He is very respectful, hardworking and gets things done. His professionalism is a More

by kevinROBERTquintana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ramat
November 09, 2017

2016 RC F Tony R provided excellent customer service throughout my car buying experience. He was very attentive and very responsive in our communications. He More

by Catbert13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ramat
November 08, 2017

Awesome!.. customer service It's my 4 Lexus that we have purchase from Tony R. He's very thoroughly detail and very knowledge. Whenever I need help or question about my car. I ca More

by boudaciouliza56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ramat
June 11, 2017

Worst Manager in a dealership in Santa fe Read the fine print, they say free carwash as long as you own the car, Wrong....if you don't do all your car service there ,they embarrass you by say More

by Michelle Schneider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Gomez
Jun 12, 2017 -

Lexus of Santa Fe responded

Michelle...1st of all, I did respond to your email. And as I explained, you can have the luxury of taking part in No cost car washes. Though you do have to do some sort of service here to offset the cost. Going somewhere else and doing all your service, THEN ONLY wanting free car washes from us, doesn't help in paying my guys in back to do those services. Now, my Service Director, Carl had mentioned he had spoken to you about this. Its a partnership created specifically for those internal clients who service here with us. Plus, when you went into the finance dept, you did sign the form explaining this. And YES, the sales team may or may not have explained it correctly, or maybe they did. But the fact here is like I stated, A PARTNERSHIP. You can just do your oil services with us, Heck its only 69 to 89 for this service. At least its something your doing here. I think you will find that this to be fair and simple. Yes, you can be upset and smear my name and Lexus of Santa Fe's all over in bad press. Plus, as the top guy here at Lexus of Santa Fe, I realize I have the biggest bull eye for those needing to take a shot when things just don't go there way and all the facts just haven't been brought forth. But if you take a moment, I think you will see the bigger picture. No one here is trying to deny you anything, providing the partnership is in place. And yes we could wash your car for free. But do you not think that it would be unfair to all the other people who are servicing their cars here? I really do want to help and encourage you to want to service your car here. But please don't hold me hostage on a program you are not willing to follow. If you'd like you can contact me direct at 505-216-3762 and we can discuss this further. Mike Gomez - GM - Lexus of Santa Fe

June 01, 2017

RC 350 F sport Chris was flexible with my schedule, he brought the car to me to see and stayed in communication (at times that were convienent to my schedule). More

by RC 350 LA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
February 10, 2017

recall on brake system I spoke to Mr. Michael Medina via phone and he scheduled an appointment for me. When we arrived at the dealership he met with us and immediately broug More

by Gladys68
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Manning, Michael Medina
February 09, 2017

Excellent Service I have always been taken great care of at Lexus of SANTA Fe! Rick is my service technician and he always makes sure that the service I'm given is noth More

by Verolynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Romero
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