Lexus of Santa Fe

The sales representative was very helpful and great to work with. The finance guy took time to explain clearly and was helpful with my decisions work with. The finance guy took time to explain clearly and was helpful with my decisions More

Great customer service test drove the car talked about where I wanted my payment to be and they were able to make it happen Chris Ortega is great to work with second car he has sold me definitely a great where I wanted my payment to be and they were able to make it happen Chris Ortega is great to work with second car he has sold me definitely a great car buying experience. More

Working with brandon was super easy. From the time I got to the dealership to the time I left. He answered my questions and was super polite. From the time I got to the dealership to the time I left. He answered my questions and was super polite. More

Everything was as promised, quick and efficient. Got me in and out in one hour for oil change. Got me in and out in one hour for oil change. More

I was really disappointed with my experience at Lexus of, Santa Fe. After 17 years of dealing with an elite of Lexus dealership in the Northwest, my expectations were quite quite high. I took my car in for a Santa Fe. After 17 years of dealing with an elite of Lexus dealership in the Northwest, my expectations were quite quite high. I took my car in for a regular oil change and inspection. The service department recommended that fluids be changed at 100,000 miles when they had been changed at 90,000 miles. They also recommended that the spark plugs be changed when that isn’t recommended by the manufacturer for another 20,000 miles, and the car shows no indication of ignition issues. And, they recommended an And, they recommended a coolant service, which is a red flag for an unneeded service. The service representative didn’t engage with me until the end of the service. I’m accustomed to the valet, taking my car to the service day and speaking with the service representative before any work is done on the car. I sat in the waiting room for an hour with no contact from dealership staff until I approached them. They were nice and friendly, but this dealership didn’t live up to what I have come to expect for the Lexus experience. More

Buying my new Lexus was the best car buying experience I’ve had. Everyone involved were very professional, knowledgeable and non-aggressive I’ve had. Everyone involved were very professional, knowledgeable and non-aggressive More

I was well taken care of in terms of effective car repairs, scheduling, and getting me a loaner on short notice. repairs, scheduling, and getting me a loaner on short notice. More

Good value for work done. Very professional. I like to work with Brandon. Knowable and professional. Very professional. I like to work with Brandon. Knowable and professional. More

Informative, courteous, was welcomed promptly. Informed that the time for my service would approximately 2 hours. Informed that the time for my service would approximately 2 hours. More

I was helped by a new service advisor, Ron Ayela, who was helpful and informative. I felt heard when discussing the bill for a problem that was supposedly fixed last year. was helpful and informative. I felt heard when discussing the bill for a problem that was supposedly fixed last year. More