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Lexus of Santa Fe

Santa Fe, NM

4.9
453 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 453 reviews

January 16, 2024

Our whole experience buying our first Lexus here was a pleasant experience. They are professional efficient and personable. Jay made the whole experience easy and non-stressful. He followed up with us to More

by yoginina
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
Jan 18, 2024 -

Lexus of Santa Fe responded

We are delighted to hear that your first experience buying a Lexus at Lexus of Santa Fe was pleasant and that Jay made the process easy and non-stressful. Our professional, efficient, and personable service, along with the follow-up, adds to the positive experience. Congratulations on your first Lexus!

January 13, 2024

Very professional and thorough. Communicated regarding services being performed and gave a time estimate when services would be completed More

by Pioneer174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Jan 16, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

Great customer service! Marty in service is an amazing mechanic. The entire Santa Fe Lexus experience is what will get me to purchase a new lexus More

by shannonysandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty brito 5 stars
Jan 16, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Marty provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Fast and friendly service thanks to Brandon grey for getting my car in and out More

by Kramone30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon grey
Jan 12, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Brandon provided fast and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

André was super super nice and efficient. You should give him a $50 an hour raise. More

by jetsetsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Jan 12, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andre provided nice and efficient assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Good service, but I had to wander around to find someone when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told More

by portman.steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Mar 28, 2024 -

Lexus of Santa Fe responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 31, 2024 -

Lexus of Santa Fe responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Josh Welch General Manager jwelch@group1auto.com

January 07, 2024

I experienced great customer service. Jarvis Newman (financing), Chris Ortega (sales), and Brandon Gray (service) were all outstanding in their knowledge, friendliness and helpfulness. More

by Da10602
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarvis Newman, Brandon Gray, Chris J Ortega
Jan 10, 2024 -

Lexus of Santa Fe responded

We are thrilled that Jarvis, Chris, and Brandon provided you with a great experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 06, 2024

The dealership and its staff are very professional and the service department is a joy to work with. Very efficient, knowledgeable plus keeps you up to date. More

by Dudleyhafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Jan 09, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

Adrian Nevarez and Jarvis Newman made my purchasing a car a very pleasant experience. Adrian and Jarvis answered all my questions and at no time assertive. I thank them both. More

by saraarchuleta488
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Nevarez and Jarvis Newman
Jan 04, 2024 -

Lexus of Santa Fe responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 30, 2023

Brandon service advisor is always a pleasure to work with! He is great and very helpful. More

by Momofjjhomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 03, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Brandon provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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