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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
402 Reviews
Call Dealership (505) 216-3800
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 402 reviews

October 18, 2024

Service was top-notch and Ronald went over everything beforehand. I was surprised at how much everything costs nowadays More

by gluten-baubles.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald. , Anthony Baca
Report | Print
Oct 20, 2024 -

Lexus of Santa Fe responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 16, 2024

People were very nice. Went in for an oil change. It took 3 hours. Car was not washed as promised. More

by lonniesanchez505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryant
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Oct 19, 2024 -

Lexus of Santa Fe responded

lonniesanchez505 Thank you for your feedback. While I’m pleased to hear you received friendly service, I apologize for the long wait you experienced and your car not being washed. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me. Thank you, Josh Welch General Manager jwelch@group1auto.com

October 16, 2024

Routine oil and filter change was quick and easy and the ca was washed too. Great dealership! More

by charwhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Oct 19, 2024 -

Lexus of Santa Fe responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2024

Consistent, outstanding efficient trustworthy service. They tell me what the service will cost when a book the appointment, and assuming they find no unforeseen issues, that’s what I pay. Head and should More

by trow1sf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Oct 19, 2024 -

Lexus of Santa Fe responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

October 13, 2024

Brian did a great job of service today, he was clear, precise and polite. Very helpful More

by Jarrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service department
Report | Print
Oct 18, 2024 -

Lexus of Santa Fe responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

Outstanding service Brian Brennan had superior customer service and a friendly and helpful manner. He also provided follow-up so that I knew the status of the service. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan, Anthony Baca
Report | Print
Oct 13, 2024 -

Lexus of Santa Fe responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 03, 2024

Chris Ortega is an exceptional sales rep, both friendly and very informative. He did a great job of explaining all aspects of the vehicle, including the myriad of tech/electronic details that have been inc More

by PainterLady
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
Report | Print
Oct 06, 2024 -

Lexus of Santa Fe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2024

Took my GS350 in for an inspection and oil and filter change. Ronald and the Lexus service department were quick, respectful, efficient, and thorough. Good to know everything is green. Very satisfied. More

by Hiroshi.hoida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Ayala
Report | Print
Oct 06, 2024 -

Lexus of Santa Fe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

Brandon Gray in the service department is great. His knowledge of the Lexus line is great and he is really good with the customers. More

by wehollabaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Gray
Report | Print
Oct 02, 2024 -

Lexus of Santa Fe responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

September 26, 2024

Timely and efficient. Brandon does a great job!! They did my 5,000 mile check-up, reprogrammed my new key fab and provided an additional one for reserve. More

by John Heaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Anthony Baca
Report | Print
Sep 29, 2024 -

Lexus of Santa Fe responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. Please don't hesitate to reach out if there's anything additional we can do for you.

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